The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
It is outrageous that you have to pay for both shipping routes when returning an item, and the return is more expensive than the shipping.
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Response from France Trampoline
Good day Madam, thank you very much for your message. We sincerely apologize that the ordered product did not meet your expectations. We would like to point out that, as stated on our website and in our General Terms and Conditions, you bear the costs for the return unless the order contains defective items or the received product does not correspond to what you ordered. This information was also provided to you when applying for the return. We strive to make our General Terms and Conditions as transparent as possible and regret that we could not fully meet your expectations. For further information, we are always at your disposal. Best regards, The France Trampoline Team
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Claudie L.
Rating: 5 out of 5
following a purchase from 08/07/2024
Fast and correct delivery.
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Isabelle R.
Rating: 5 out of 5
following a purchase from 16/06/2024
Product conforms and fast delivery.
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Julien B.
Rating: 3 out of 5
following a purchase from 10/07/2024
Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.
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Mael B.
Rating: 5 out of 5
following a purchase from 28/06/2024
I ordered 3 spring protectors for professional use trampolines. Good quality product, well above the public model. However, I did have an unexplained tear in one of the covers. I emailed their customer service and was contacted... 20 minutes later!!! It's rare enough to be noted. Especially since they immediately sent me a new cover without further discussion, really very professional as a company.
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Benoit T.
Rating: 5 out of 5
following a purchase from 15/06/2024
I placed an order for parts to restore my trampoline already purchased from France Trampoline. I was called back to adjust the order. Friendly contact. Thank you.
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Lucie B.
Rating: 5 out of 5
following a purchase from 26/05/2024
During the order, the product was out of stock with an approximate delay announced that we received with a maximum delay of 1-2 weeks! Very good quality product that met our expectations!
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Virginie D.
Rating: 5 out of 5
following a purchase from 11/07/2024
Very good
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Pascale H.
Rating: 5 out of 5
following a purchase from 11/07/2024
Very responsive for the order (net + mat) Received the order very quickly. Very well packaged Very good quality
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Stefano T.
Rating: 5 out of 5
following a purchase from 20/06/2024
Could you add a few more small details in the instruction manual, other than that nothing to report, the product is excellent.
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Georges P.
Rating: 5 out of 5
following a purchase from 24/06/2024
Fast delivery. Always excellent quality of products.
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Charles W.
Rating: 5 out of 5
following a purchase from 09/07/2024
Perfect
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Henri G.
Rating: 5 out of 5
following a purchase from 10/07/2024
Very responsive and professional customer service. Following the receipt of a jumping mat where a hook was missing, a new one was sent the same day.
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Thierry C.
Rating: 5 out of 5
following a purchase from 19/06/2024
Very good, helpful, smiling, friendly.
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Michele H.
Rating: 5 out of 5
following a purchase from 08/07/2024
Quality material, delivered quickly. The only downside is the instructions which are a bit vague at times. I recommend this trampoline and this supplier!
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Geraldine D.
Rating: 5 out of 5
following a purchase from 10/07/2024
Top
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Sylvie R.
Rating: 5 out of 5
following a purchase from 21/05/2024
The problem is in the transport as my package arrived open in 2 places and the hoops could easily come out as they slipped between each other.
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Franck L.
Rating: 3 out of 5
following a purchase from 10/06/2024
Lack of information regarding the delivery date.
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Response from France Trampoline
Hello Sir, Thank you for your feedback. When making a purchase, we inform our customers that the delivery time is generally between 2 and 5 working days after the package has been handed over to the carrier. Normally, once the package is taken in charge, the carrier contacts you by email and SMS to provide you with the tracking number of your order. Additionally, when it is ready to deliver your package, they will contact you to set a delivery date. We sincerely apologize if this did not go as planned. We still hope that the net will meet your expectations. If you need anything, do not hesitate to contact us. We remain at your disposal for any further information. Have a nice day, Best regards. The France Trampoline team.
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Céline B.
Rating: 5 out of 5
following a purchase from 06/07/2024
Delivery time very good, top quality, the manual is missing for novices, which is a shame.
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Solange E.
Rating: 5 out of 5
following a purchase from 08/07/2024
Nothing to report
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 11/07/2024
Impeccable service
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José G.
Rating: 5 out of 5
following a purchase from 06/07/2024
In replacement of an identical product, I recommended without hesitation
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Gwendoline L.
Rating: 5 out of 5
following a purchase from 01/07/2024
Item back in stock on the scheduled date, very fast delivery and super good quality item
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Alexis B.
Rating: 5 out of 5
following a purchase from 08/07/2024
Nothing to report
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Philippe S.
Rating: 5 out of 5
following a purchase from 09/07/2024
A real zip line! Very easy installation, beautiful quality.
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Anthony P.
Rating: 5 out of 5
following a purchase from 07/07/2024
very good advice, at first glance, the materials seem to be of good quality. Free delivery from a certain amount would be a plus.
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Laura B.
Rating: 5 out of 5
following a purchase from 05/07/2024
A team that is available and responsive, who are very good advice. I highly recommend!
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Yves M.
Rating: 5 out of 5
following a purchase from 27/06/2024
Good performance
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Stéphane L.
Rating: 5 out of 5
following a purchase from 04/07/2024
NICE
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Alexis C.
Rating: 5 out of 5
following a purchase from 01/07/2024
Perfect in quality and deadlines.
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Guillaume D.
Rating: 5 out of 5
following a purchase from 01/07/2024
Product conforms and is of quality
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Floris C.
Rating: 5 out of 5
following a purchase from 09/07/2024
Protection cushion delivered quickly, materials of good quality
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Mireille B.
Rating: 5 out of 5
following a purchase from 08/07/2024
Excellent product, excellent service
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Yves D.
Rating: 5 out of 5
following a purchase from 06/07/2024
Very good
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Alain C.
Rating: 5 out of 5
following a purchase from 26/06/2024
Very good product, easy to install,
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Patrick Z.
Rating: 5 out of 5
following a purchase from 08/07/2024
Fast delivery. Product in good condition and compliant.
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Laetitia M.
Rating: 5 out of 5
following a purchase from 08/06/2024
Very good customer service. The delivery time exceeded my daughters' birthday date, the merchant proposed to send the trampoline first and the missing accessories later !! Quality trampoline, I recommend 100%
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Pauline D.
Rating: 5 out of 5
following a purchase from 25/05/2024
It's a shame that the requested product did not appear to be in stock. I had to contact the site to modify my order. Good product without defects and of quality. Lacks the instructions, found on YouTube.
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Anne Z.
Rating: 5 out of 5
following a purchase from 16/06/2024
Great quality. Fast delivery.
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Franz E.
Rating: 5 out of 5
following a purchase from 02/05/2024
The trampoline cover was made to our complete satisfaction
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