The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I left a review on your WhatsApp number on May 5. I received no response, a sign of a lack of consideration for your customers... my daughter-in-law, on our recommendations, ordered a trampoline from you and she confirmed to us that the net was not the same and that hers was sturdier. Here is a copy of the message I wrote to you on May 5: Hello, we have had a trampoline from you for many years. It brings us satisfaction. In 2020, we bought a premium net to replace the one that was torn. My husband noticed that the quality was much lower than the original. It tore much more quickly than the first one. Recently, my son, Thibaut Pujo, ordered the completely torn net again (order FT235609). My husband again finds a net of poor quality, fragile, while it is supposedly the premium quality. Moreover, the bottom attachments are no longer provided and therefore have to be recovered and installed by us for a price much higher than in 2020 (we paid 119€, order FT140331). So, we pay more, lower quality, and fewer accessories... in short, we are disappointed and the more it goes, the lower the quality for a higher price. Too bad... I have recommended you a lot, I will not do it anymore. Best regards, ***
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Response from France Trampoline
Hello, Thank you for your message and we sincerely apologize for the delay in our response on WhatsApp. We understand your frustration and want to assure you that we take your concerns very seriously. We are sorry to hear that you are not satisfied with the quality of our safety nets. We are constantly striving to improve our products, and your feedback is essential to help us identify areas for improvement. Regarding your son's order, we did not receive a message reporting this issue. If we had been informed, your son would only have had to send us photos, and we would have proceeded with a new shipment after analyzing the defect in our product. Customer satisfaction is our priority. As for the absence of attachments in your order, this is abnormal. It must be an error on our part, as stated in every product sheet of our nets, hooks are included. Please let us know how many you are missing, and we will proceed with a new shipment at our expense. The France Trampoline team.
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Adélaïde L.
Rating: 5 out of 5
following a purchase from 29/04/2024
Super delivery on the scheduled date and with respect
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Kevin L.
Rating: 5 out of 5
following a purchase from 27/04/2024
We were looking for a zip line for one of our children's birthday. We were able to get information very quickly and realized that it would be complicated to install it at our place for now. We therefore opted for a climbing dome. The shipment was very fast, the order was very well packaged, we requested a rescheduling of the delivery with their carrier who was very responsive. We are delighted with our purchase. Next purchase the zip line 😊
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Patrice L.
Rating: 5 out of 5
following a purchase from 27/04/2024
Very good
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Fabien P.
Rating: 5 out of 5
following a purchase from 24/04/2024
It was just as easy to place the order as it was quick to receive it. The product is in line with what we expected, its assembly/installation was simple, the children are delighted. Perfect!
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Mickael D.
Rating: 5 out of 5
following a purchase from 28/04/2024
Fast delivery, the ordered item is of very good quality, I highly recommend you
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Pierre L.
Rating: 5 out of 5
following a purchase from 13/04/2024
Order well received.
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Jean-michel M.
Rating: 5 out of 5
following a purchase from 28/04/2024
Very good product
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Ana Maria V.
Rating: 5 out of 5
following a purchase from 15/04/2024
We bought the play dome, and we are very happy with the purchase. They are very detail-oriented, even including gloves for assembly, and instructions by email to resolve doubts. Thank you. The shipping was correct.
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Aurélie M.
Rating: 5 out of 5
following a purchase from 20/04/2024
Very good product.
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Chantal B.
Rating: 5 out of 5
following a purchase from 21/03/2024
Very satisfied.
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Julie S.
Rating: 2 out of 5
following a purchase from 17/04/2024
Quality rather mediocre compared to the original cushion. Given the price, I expected much better! It is certain that it will not last as long. Moreover, the edges do not hold at all. With each use, the 'skirt' of the cushion has to be put back around the frame. I never had this issue with the original cushion. Very disappointed!
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Response from France Trampoline
Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.
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Marie A.
Rating: 1 out of 5
following a purchase from 15/04/2024
Defective product and still waiting for replacement.
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Response from France Trampoline
Hello Madam, We sincerely apologize once again for the delay in responding to your request. As we discussed, we would have proceeded with an immediate exchange if it had been possible, but this item is again out of stock due to an excessive number of pre-orders compared to our supply. The replacement may take place in autumn 2024, to our great regret. We are completely open to the idea of offering you a commercial gesture to compensate for this situation. What would you say to new accessories for your ninja course? We await your response. Best regards, The France Trampoline team.
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Helene N.
Rating: 2 out of 5
following a purchase from 10/03/2024
Lack of information on the availability delay and its extension to the point of questioning the purchase.
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Response from France Trampoline
Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.
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Marie-paule F.
Rating: 5 out of 5
following a purchase from 06/04/2024
The product is perfect but I need a manual for the fixings! I couldn't manage to fix it.
Hello, as mentioned on the phone, your site has major cybersecurity issues and poses risks to its customers. If I hadn't already been a customer with you, I wouldn't have placed an order. To be able to pay, I had to make a bank transfer because the payment section is not sufficiently secure.
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Response from France Trampoline
Hello Sir, Thank you for your attention to the security of our website. Please know that we are also very attentive to this issue. The security of our customers' data is our priority. Contrary to what you may have identified, the form for entering banking information is not on our website but is contained in an Iframe. This iframe is managed by our payment partner Lyra. Therefore, they collect the banking information. Here is the list of certifications of our banking partner: PCI DSS 3.2 approval, 3DS V2 certificate (EMVCo, Visa, Mastercard, CB, Amex, Diners), ACPR approval (Banque de France), Visa Merchant Agent certificate, GIE CB certificate, MasterCard SecureCode, Diners protectbuy 2 certificate, AMEX Safekey 2 certificate. If you would like to discuss the security of our website, we can connect you with our security team who will be happy to clarify any points that may lack clarity. Thank you, The France Trampoline team.
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Christiane L.
Rating: 5 out of 5
following a purchase from 07/04/2024
Perfect
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Caroline C.
Rating: 5 out of 5
following a purchase from 07/04/2024
Very professional follow-up, super good quality item
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Isabelle B.
Rating: 5 out of 5
following a purchase from 14/04/2024
Not installed yet, thank you
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Marie Claude V.
Rating: 5 out of 5
following a purchase from 08/02/2024
The net was not available, so the delays were a bit long, but when the merchandise was announced, I was regularly informed about the departure of the package and its tracking. I recommend the seriousness of the after-sales service of France Trampoline. Merchandise arrived in very good condition. Bravo to the whole team
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Alexandre B.
Rating: 5 out of 5
following a purchase from 12/04/2024
Very very good product, the children are delighted. Quality product, after-sales service very very good. I recommend with my eyes closed.
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Monika L.
Rating: 5 out of 5
following a purchase from 04/04/2024
Very good and friendly technical support. Here I was able to get a suitable spare part for my trampoline from a manufacturer that no longer exists.
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Annick S.
Rating: 5 out of 5
following a purchase from 24/04/2024
I left a voicemail. Callback the next day from a pleasant and competent advisor. A person on the other end of the line! Extraordinary!
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Bernhard M.
Rating: 5 out of 5
following a purchase from 20/03/2024
Very good support. The hotline staff in France was very eager to expedite the order, as it was delayed due to an error on my part (incorrect information). It worked out and the gift arrived on time.
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Claire M.
Rating: 5 out of 5
following a purchase from 23/04/2024
Everything was very simple: order online and delivery. Except for a small downside: the assembly, we took longer than expected and the instructions were sometimes not obvious to understand.
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Vanessa V.
Rating: 1 out of 5
following a purchase from 21/04/2024
Hello, We are not satisfied with the order. Several pieces were damaged. For that price we expected quality materials.
Response from France Trampoline
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.
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Johanna C.
Rating: 5 out of 5
following a purchase from 22/04/2024
Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍
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Alexandra D.
Rating: 5 out of 5
following a purchase from 24/04/2024
Fast delivery, top material
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Audrey Z.
Rating: 5 out of 5
following a purchase from 23/04/2024
Very good, fast and compliant shipping
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Philippe L.
Rating: 5 out of 5
following a purchase from 15/04/2024
Very good quality article Very easy to assemble Quality delivery and logistics tracking.
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Alexandre S.
Rating: 5 out of 5
following a purchase from 21/04/2024
Fast delivery and quality product, the kids love their ninja line!
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Nicolas B.
Rating: 5 out of 5
following a purchase from 21/04/2024
Finding spare parts for a trampoline that is over ten years old is not easy except with France Trampoline where the parts are always available
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Alain K.
Rating: 5 out of 5
following a purchase from 22/04/2024
Everything was perfect except for a small incident with the carrier, resolved after a phone call.
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Vincent G.
Rating: 5 out of 5
following a purchase from 21/04/2024
Great, as ordered
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Jérôme B.
Rating: 5 out of 5
following a purchase from 23/04/2024
Very quick and hassle-free customer service: my trampoline jump mat under warranty was replaced on my first phone call. Thank you for your efficiency!
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Nicolas R.
Rating: 5 out of 5
following a purchase from 21/04/2024
Great trampoline, the kids love it
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Severine F.
Rating: 3 out of 5
following a purchase from 01/03/2024
I expected better from France Trampoline for this protective mat purchased to replace the old one. It is clearly the right size but it is a bit oversized which causes significant creases and will quickly weaken the whole. The attachment system has been improved but was not, in my opinion, the priority. However, the skirt is still as useless (it should either be lengthened or removed as it always rides up in the net) and the protective mat remains too soft and too narrow to be really effective. There have been several leg injuries from going between the fabric and the springs on landings, fortunately more fear than harm. Taking inspiration from the protections of a Gymnova trampoline would, in my opinion, be welcome.
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Response from France Trampoline
Hello, Thank you for your feedback, we take them into account and will pass them on for the continuous improvement of our products. It seems that your first trampoline did not come from us, which would explain why the protective cushion does not fit perfectly. Indeed, if this is the case, although this cushion is suitable for your trampoline, it was not originally designed for your specific model. Regarding your comparison with the Gymnova brand, it is important to remember that our trampolines are specifically designed for individual leisure use, which differentiates them from professional gymnastics trampolines sold by Gymnova. Best regards, The France Trampoline team.
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Francis T.
Rating: 5 out of 5
following a purchase from 19/04/2024
Purchase made to replace our old 15-year-old trampoline. We were advised by phone and we are completely satisfied with our purchase.
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