France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Perfect. France trampoline even noticed that I had not made the right order and pointed it out to me. Thank you+++ Top after-sales service. Just a small complaint: the price!!
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Angelique R.
Rating: 5 out of 5
following a purchase from 09/04/2024
No feedback on the product for now but seems sturdy, impeccable delivery with prior appointment and very friendly delivery person
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Philippe L.
Rating: 5 out of 5
following a purchase from 10/04/2024
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Harold D.
Rating: 1 out of 5
following a purchase from 25/03/2024
Had to change the bars because the anchoring system did not hold for 9 months and the trampoline flew away. The order was supposed to ship the same day. I had to call back 3 weeks later because it still hadn't shipped. 3 iron bars and two trinkets for 35% of the total price of the trampoline. Elastic not provided in the bars that hold the upper net. In short, it's good Chinese junk!!
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Response from France Trampoline
Hello, We are sorry to hear that you encountered problems with your trampoline. Even the heaviest trampolines, weighing between 100 and 200 kilos, can unfortunately fly away during storms. We recommend lowering your net when there is a risk of storm, as the stakes planted in the ground are not always sufficient to keep the trampoline in place. Regarding your order, one of the parts was out of stock at the time of your purchase. You were informed of this delay at the time of ordering, by phone and via our automatic email. We understand that this delay may have been frustrating, and we apologize for that. We are a company that aims to help our customers as much as possible by offering all possible spare parts, unlike some companies. Additionally, we granted you a discount on your order considering that you had recently purchased your trampoline. As for the fiberglass arcs, it is clearly stated on all our product sheets that they do not come with elastics, as they do not require them. Our customers have been using this system for years without encountering problems. We hope these clarifications address your concerns. If you have any other questions or needs, please do not hesitate to contact us. Best regards, The France Trampoline team
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Nathalie M.
Rating: 5 out of 5
following a purchase from 07/04/2024
Excellent products. Our trampoline is 10 years old and I only need to change the skirt this year. We had not yet bought a cover for the winter. That is now done.
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Armel D.
Rating: 5 out of 5
following a purchase from 07/04/2024
Good
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Alain O.
Rating: 5 out of 5
following a purchase from 05/04/2024
Very good
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Pascal T.
Rating: 5 out of 5
following a purchase from 04/04/2024
no problem very good
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Guillaume R.
Rating: 5 out of 5
following a purchase from 10/04/2024
Fast shipping and as described.
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Jorge C.
Rating: 5 out of 5
following a purchase from 06/04/2024
Very happy with materials of very good quality and good finishes
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Audrey T.
Rating: 5 out of 5
following a purchase from 09/04/2024
Great phone advice, suitable and responsive interlocutor, fast delivery
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Olivier L.
Rating: 5 out of 5
following a purchase from 07/04/2024
Nothing to say for now
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Joseph A.
Rating: 5 out of 5
following a purchase from 09/04/2024
Effective
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Mauricio N.
Rating: 5 out of 5
following a purchase from 07/04/2024
The trampoline is of very good quality!
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André D.
Rating: 3 out of 5
following a purchase from 08/04/2024
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Soizic M.
Rating: 5 out of 5
following a purchase from 08/04/2024
The package arrived on time and in perfect condition
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Deborah L.
Rating: 5 out of 5
following a purchase from 07/04/2024
Quality product and fast delivery
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Romain L.
Rating: 5 out of 5
following a purchase from 31/03/2024
Quality service, consideration of new models by phone contact.
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Jérémy D.
Rating: 5 out of 5
following a purchase from 30/03/2024
Product that perfectly meets my expectations, the description was perfect.
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Stessy C.
Rating: 5 out of 5
following a purchase from 07/04/2024
Fast delivery Very very satisfied with my purchase Trampoline 4m23 oval need two people to assemble it about 3 hours of assembly
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Lapeyre N.
Rating: 5 out of 5
following a purchase from 07/04/2024
Top delivery. Pleasant and professional delivery person
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Margit F.
Rating: 5 out of 5
following a purchase from 19/03/2024
Fast delivery, product in perfect condition
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Corinne F.
Rating: 3 out of 5
following a purchase from 08/04/2024
Trampoline received quickly but with legs that have paint chips and a non-functional bracket to secure the posts.
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Response from France Trampoline
Hello, We apologize for the inconveniences encountered with your trampoline. To remedy this situation, we took immediate measures by sending you the basketball hoop as a goodwill gesture, as you requested, along with the missing bracket. We hope this action has contributed to your satisfaction and that you can now fully enjoy your trampoline. Best regards, The France Trampoline team
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Jérémy M.
Rating: 3 out of 5
following a purchase from 07/04/2024
The arch does not hold well in the safety net, I have already requested to receive a 10 cm piece to see if it holds better! No positive feedback yet
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Jerome L.
Rating: 5 out of 5
following a purchase from 07/04/2024
a product of very high quality and impeccable customer service! long live made in France...
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Nina F.
Rating: 5 out of 5
following a purchase from 16/03/2024
Everything is great!
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Christian S.
Rating: 5 out of 5
following a purchase from 15/03/2024
Good price-performance ratio, compatible with other manufacturers
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Christine M.
Rating: 5 out of 5
following a purchase from 05/04/2024
It is appreciated that we can easily find spare parts, especially a new net for our trampoline purchased from you several years ago. However, the hooks seemed to be smaller but with the old ones, the job is done
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Michel A.
Rating: 5 out of 5
following a purchase from 05/04/2024
Very good
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Marie B.
Rating: 5 out of 5
following a purchase from 03/04/2024
Fast and careful delivery. Perfect!
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Anne D.
Rating: 5 out of 5
following a purchase from 05/04/2024
Corresponds exactly to what we expected, the quality is there
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Jc R.
Rating: 5 out of 5
following a purchase from 03/04/2024
Order and delivery very fast, all good, it's perfect
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Laurent P.
Rating: 5 out of 5
following a purchase from 05/04/2024
Perfect
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Dana N.
Rating: 5 out of 5
following a purchase from 14/03/2024
We ordered a Ninja Max Pack course. The delivery was fast and problem-free. The quality is really very good and we are absolutely satisfied with the price-performance ratio. Absolute recommendation!
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Elodie N.
Rating: 5 out of 5
following a purchase from 03/04/2024
Fast delivery, Quality product, our son is very happy with his birthday gift
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Matthieu N.
Rating: 5 out of 5
following a purchase from 02/04/2024
Clarity of information and tracking. Fast delivery
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Madeleine R.
Rating: 5 out of 5
following a purchase from 25/03/2024
We are happy to have found you. Already for the spare parts that fit our trampoline purchased in Belgium 10 years ago. The welcome was very professional. We plan to place an order to equip our grandchildren.
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Nelly M.
Rating: 5 out of 5
following a purchase from 01/04/2024
Matches my search
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Vincent D.
Rating: 5 out of 5
following a purchase from 03/04/2024
Excellent customer service!!
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Yves R.
Rating: 5 out of 5
following a purchase from 29/03/2024
Very good
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