Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 3 and 5 stars

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Jean Paul G.

Published on 24/05/2023 à 13h33 following a purchase from 02/05/2023

Excellent phone contact; fast delivery.

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Helene V.

Published on 24/05/2023 à 10h55 following a purchase from 02/05/2023

Complies with delivery times, product identical to the product sheets seen on the site

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Eleonore T.

Published on 24/05/2023 à 10h54 following a purchase from 02/05/2023

The trampoline is of very good quality. It is easy to assemble. The only downside is that the finishing strip is difficult to put on (poorly designed?).

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Laëtitia B.

Published on 24/05/2023 à 09h12 following a purchase from 03/05/2023

Despite some issues placing the order on the site due to a temporary bug, I just had to call customer service which was exceptionally efficient.

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Anne N.

Published on 23/05/2023 à 20h33 following a purchase from 24/04/2023

Nothing to report

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Arnaud R.

Published on 23/05/2023 à 18h35 following a purchase from 20/04/2023

Fast, efficient, professional and French: Ps: user videos make the difference

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Mélanie B.

Published on 23/05/2023 à 17h46 following a purchase from 30/04/2023

Perfect, meets expectations.

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Françoise B.

Published on 23/05/2023 à 17h15 following a purchase from 29/04/2023

Service not effective, delivered outside the announced times

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Response from France Trampoline Published on 03/05/2023

Hello, We acknowledge receipt of your comment. We are sorry to hear that you encountered a problem with the carrier. According to the tracking of your shipment, we see that the package was shipped on May 2, 2023, and was delivered on May 4, 2023, and that the carrier was unable to reach you by phone. Indeed, we noticed that the phone number provided is incomplete; it is very important at the time of your order to provide complete information. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-trampoline team

Aurélie B.

Published on 23/05/2023 à 16h59 following a purchase from 30/04/2023

Delighted with the trampoline! I ordered the rectangular model and was pleasantly surprised by the quality of the materials!

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Claire S.

Published on 23/05/2023 à 13h22 following a purchase from 03/05/2023

Adapted product, but be careful to respect the weight. This is the second one we are buying.

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Jean-Paul P.

Published on 23/05/2023 à 12h40 following a purchase from 01/05/2023

Not enough detail in the attachment system

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Claire B.

Published on 23/05/2023 à 12h37 following a purchase from 29/04/2023

We are happy

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Sonia C.

Published on 23/05/2023 à 10h33 following a purchase from 02/05/2023

From ordering to receipt, everything is perfect, excellent customer service! The zip line is easy to assemble, high-quality reliable products, we are delighted

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Marc D.

Published on 23/05/2023 à 09h20 following a purchase from 30/04/2023

Very good, excellent

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Marie-Laure P.

Published on 23/05/2023 à 08h22 following a purchase from 29/04/2023

Excellent product and frankly top-notch. Thank you France trampoline

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Yann T.

Published on 22/05/2023 à 20h36 following a purchase from 02/05/2023

Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.

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Response from France Trampoline Published on 06/05/2023

Hello, We thank you for your comment and we apologize for not getting back to you on the same day as your call, indeed our sales service was closed from Thursday, May 18 to Sunday, May 21 inclusive. As soon as we became aware of your message, we sent you a message asking exactly which references were missing. To date, we have not heard from you, we invite you to get back to us at your convenience to resolve the issue. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-Trampoline team.

Marc B.

Published on 22/05/2023 à 17h21 following a purchase from 01/05/2023

Very good product, compliant. The zip line is well made and the assembly instructions are clear.

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Freddy C.

Published on 22/05/2023 à 15h24 following a purchase from 28/04/2023

Nothing to report, super fast

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Eric G.

Published on 22/05/2023 à 15h24 following a purchase from 30/04/2023

Quality products, perfectly matches the description and very happy with the after-sales service, I received valuable advice from a customer service representative.

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Gueret F.

Published on 22/05/2023 à 13h21 following a purchase from 30/04/2023

Very good products, fast delivery time

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Sandrine R.

Published on 22/05/2023 à 12h51 following a purchase from 28/04/2023

Good advice

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Véronique C.

Published on 22/05/2023 à 08h58 following a purchase from 26/04/2023

I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!

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Nadine J.

Published on 21/05/2023 à 18h51 following a purchase from 20/04/2023

Hello, the delivery was made quickly, faster than announced. I was able to have two very satisfactory phone contacts before ordering.

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Isabelle L.

Published on 20/05/2023 à 19h30 following a purchase from 27/04/2023

No issues to report

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Matthieu D.

Published on 18/05/2023 à 20h25 following a purchase from 25/04/2023

Material delivered quickly in Belgium, of very good quality, seems small in the photo but is bigger and sturdier in reality. The manual is well explained and should be consulted before purchase to measure the slope and see if the terrain is suitable. The video for assembling the zip line helped us a lot. We suspended the cable to a taut rope to lighten it as much as possible and stretch the cable more easily using 2 straps with a tightening system. It takes time for installation, but the result is very nice. We have a length of 40 meters, which is very cheerful, we enjoy it well!

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Mathieu L.

Published on 18/05/2023 à 19h56 following a purchase from 23/04/2023

A very satisfactory product and good quality of service

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Stéphane K.

Published on 18/05/2023 à 18h45 following a purchase from 27/04/2023

Fast delivery and very well packaged parcel

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Olivier M.

Published on 18/05/2023 à 17h51 following a purchase from 25/04/2023

VERY good

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Charlotte C.

Published on 18/05/2023 à 13h27 following a purchase from 27/04/2023

Very good quality, easy to assemble

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Bernard R.

Published on 17/05/2023 à 20h52 following a purchase from 26/04/2023

Very good service

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Audrey P.

Published on 17/05/2023 à 19h23 following a purchase from 19/04/2023

Received quickly

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Matthias E.

Published on 17/05/2023 à 16h44 following a purchase from 06/04/2023

Everything went great. Very satisfied.

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Francoise C.

Published on 17/05/2023 à 15h44 following a purchase from 25/04/2023

Very good serious site. If there is a problem, you can easily contact them by phone. Attentive and very pleasant staff

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Audrey P.

Published on 17/05/2023 à 13h44 following a purchase from 26/04/2023

Received quickly

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Jennifer P.

Published on 17/05/2023 à 13h20 following a purchase from 24/04/2023

Very good

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Elisabeth D.

Published on 17/05/2023 à 10h55 following a purchase from 26/04/2023

Communication with the carrier is poor. Very disappointed with their service.

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Christophe L.

Published on 17/05/2023 à 08h49 following a purchase from 25/04/2023

Everything was perfect

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Juan Miguel G.

Published on 17/05/2023 à 08h42 following a purchase from 26/04/2023

Order delivered on time and in form. The quality of the material, at first impression, is in line with expectations. The website seemed very practical for searching and selecting the right products. Overall a very good shopping experience.

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Tania B.

Published on 16/05/2023 à 21h57 following a purchase from 22/04/2023

Trampoline delivered quickly, difficult to assemble, but robust and seems to be of very good quality.

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Benjamin R.

Published on 16/05/2023 à 19h33 following a purchase from 23/04/2023

happy with the order. quality product. not complicated to assemble but long, and plan for at least 2 to 3 people from time to time.

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