The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Purchase of a swing to hang on a climbing dome of 3m in diameter and 1.52m in height. However, the ropes of the swing are far too long, impossible for my 4-year-old child to swing as his feet touch the ground. Don't expect to return a product to France Trampoline, shipping costs at our expense + a fee of €10 for processing the return!...
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Response from France Trampoline
Hello, Please feel free to send us photos of your swing installation on your dome. This item has not changed for years and it was simple to adjust so that the little ones could play with it in the dome. Best regards, The France Trampoline team.
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Sonia A.
Rating: 3 out of 5
following a purchase from 31/05/2026
Order and products great, delivery to be reviewed.
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Response from France Trampoline
Hello,
We sincerely thank you for your feedback and are delighted to hear that you are satisfied with your products. Could you please let us know what went less well regarding the delivery? We hope to see you again soon in our store!
Best regards,
The France Trampoline team.
J
Joffrey M.
Rating: 1 out of 5
following a purchase from 14/05/2026
Incompetent carrier! Order placed 1 week before for a birthday, and package not received after 5 working days
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Response from France Trampoline
Hello, We apologize for the inconvenience caused by this delivery delay. Our customer service has tried to push as much as possible for the delivery to happen as quickly as possible. The local delivery agency is experiencing a backlog of packages to deliver and is trying to resolve the situation as quickly as possible. Best regards, The France Trampoline team
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Peter B.
Rating: 2 out of 5
following a purchase from 03/05/2026
Unfortunately, the ordered goods are not as expected! I have already complained about this!
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Response from France Trampoline
Dear Sir,
Our customer service has received your request and has been in contact with you regarding this for several days.
We have been waiting for your IBAN to process your refund, but it has not been received.
In the meantime, the overpayment has been used at your request for the purchase of a new spare part for your trampoline.
As you have rightly noted, the fiberglass arches purchased as spare parts are delivered without connecting rubber.
Best regards
M
Magdalena S.
Rating: 2 out of 5
following a purchase from 04/05/2026
Hello. I received one of the two products I ordered. I called the store on two occasions, the situation needed to be resolved. But still, for 3 days I have not received a response.
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Response from France Trampoline
Hello Madam, we have taken into account your current comment from Friday 15/05/26. Our customer service was closed during this Ascension weekend this year. Your request was processed on Monday 18/05 with the sending of the missing item via Mondial Relay and it was delivered on 19/05 at the relay point. We hope that despite these inconveniences, you are now satisfied with the products received. Would you like to update your customer comment perhaps? Best regards, The France Trampoline team.
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Simon V.
Rating: 1 out of 5
following a purchase from 29/04/2026
The segments of the arches are not connected by a thread and are not the right length. No explanatory instructions.
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Response from France Trampoline
Hello,
Thank you for your feedback. You can consult the instructions in PDF format in the 'My instructions' tab of your customer area. It is perfectly normal to have different lengths of arcs.
Best regards,
R
Rudy C.
Rating: 3 out of 5
following a purchase from 27/04/2026
From the first use on a 45 m zip line, inclined at 4%, the spring twisted directly, even though it is well designed for this length with a cable diameter of 10 mm. I came specifically to this store to be sure of getting a good product sold by experts, I am a bit disappointed this time.
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Response from France Trampoline
Hello,
We are sorry for this issue. Indeed, with a slope of 4%, this should not happen. Can you send us photos of the spring and the installation so that we can check if this can fall under the warranty?
Best regards,
L
Ludwig Q.
Rating: 1 out of 5
following a purchase from 15/04/2026
I am still waiting for the missing part...
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Response from France Trampoline
Hello, We apologize for the delay in sending the missing part. Rest assured that we have followed up with the order preparation service and you will receive this item as soon as possible now via order FT271846. We again apologize for the inconvenience. The France Trampoline team.
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Valentina A.
Rating: 2 out of 5
following a purchase from 11/04/2026
It was very complicated to assemble and you had to be three people.
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Response from France Trampoline
We are sorry to hear that the assembly took more time than expected and was so complicated. We still hope that you can now fully enjoy your trampoline and have a lot of fun with it.
Your France Trampoline Team
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Fabrice R.
Rating: 1 out of 5
following a purchase from 13/04/2026
Mediocre packaging
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Daniel S.
Rating: 2 out of 5
following a purchase from 07/04/2026
Very disappointed with your trampoline: First order I receive a set with net without arches, following a net problem under warranty you send me a non-compliant net that requires arches so I am forced to buy arches, 3rd order I receive a net without arches I end up with arches paid at my expense due to your mistake. I think I will not return to France Trampoline for the acquisition of various products. Too bad.
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Response from France Trampoline
Hello,
We are sorry for this misunderstanding. Indeed, the arches are not included with the textile net alone and must be ordered separately. This information is also indicated on the product sheet.
Best regards,
D
Delphine D.
Rating: 3 out of 5
following a purchase from 06/04/2026
The delivery was fast and the products are of quality. But compatibility with other brands is not as obvious contrary to what is announced on the site.
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Response from France Trampoline
Hello Delphine,
We are delighted to hear that you found the delivery fast and that you are satisfied with the quality of our products. Regarding compatibility with other brands, we take your feedback into account and will ensure to clarify this information on our site.
Best regards,
The France Trampoline team.
M
Monique P.
Rating: 3 out of 5
following a purchase from 28/02/2026
The number of anchors for the ninja course is too few and it's impossible to recommend apart from other anchors to complete, too bad; For the 45m zip line, the spring is too weak. It is completely crushed for a person weighing 65 kg! So it does not fulfill its role even when respecting the indicated slope. It is necessary to find an additional braking system and a net to avoid any collision with the support.
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Response from France Trampoline
Hello,
We are sorry to hear that you encountered problems with the ninja course and the zip line. Your comments are valuable, and we take your suggestions into consideration. Please do not hesitate to contact us directly if you have any other concerns or ideas.
Best regards,
The France Trampoline team.
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Cristian Florin Z.
Rating: 2 out of 5
following a purchase from 26/03/2026
I was asked to choose a day for delivery. On that day, I had to travel 40 km to the summer house where I expect the delivery. I waited the whole day and nothing. I've lost one day. This is not how you treat your clients. Very disappointed. Most likely, I will not get my order even after 4 days.
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Jacques G.
Rating: 3 out of 5
following a purchase from 26/03/2026
All well done
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Thierry B.
Rating: 2 out of 5
following a purchase from 28/03/2026
I am missing 70 from my order
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Response from France Trampoline
Hello,
Thank you for your feedback. Unfortunately, we do not understand what you are missing. Could you please get back to us?
Best regards,
S
Stéphane L.
Rating: 2 out of 5
following a purchase from 27/03/2026
Following a preparation error I am still waiting for the additional material after more than a week
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Francine D.
Rating: 3 out of 5
following a purchase from 28/03/2026
Hello A package was wet, the fittings had mold, as it was a gift for the little ones for Easter I couldn't send it back to you. Can you make a commercial gesture please? Thank you for your understanding Mrs. Dhondt
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Response from France Trampoline
Hello,
Thank you for your message. We are sorry for the issue encountered. Can you please send photos to [email protected]?
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Muriel N.
Rating: 3 out of 5
following a purchase from 25/03/2026
I am missing 5 carabiners that were offered to me for repair and 6 days later still not shipped from the warehouses, so still handed over to the delivery person, will I ever get them?
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Ludovic T.
Rating: 1 out of 5
following a purchase from 22/03/2026
Net of lower quality than that of my original jump up 360 trampoline... no double closure, less reinforcement, I am extremely disappointed given the price of the parts...
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Sarl A.
Rating: 1 out of 5
following a purchase from 20/03/2026
Unfortunately not satisfied because we called your service to be sure of the part to order but after receiving it, it does not match our model. We are professionals with 2 trampolines that we plan to change soon, but we will see with which supplier?
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Response from France Trampoline
The reference you ordered corresponds to the model purchased. Therefore, we do not understand the origin of the problem encountered.
We remain at your disposal to identify the problem.
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Laurence C.
Rating: 3 out of 5
following a purchase from 19/03/2026
The items are of impeccable quality. However, I ordered 2 items and had to pay shipping fees twice. I wanted to choose free shipping but I never managed to validate my order. So I selected Chronopost, a paid service. Moreover, the jumping mat was packed in a simple open plastic bag... That makes the delivery expensive... The springs were delivered a few days later in a well-sealed box. One delivery would have been more economical and more ecological...
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Guillaume J.
Rating: 3 out of 5
following a purchase from 11/03/2026
Delivery was late. Fortunately, the delivery person was friendly. The installation instructions were very brief, leading to errors. Some elements were difficult to install, resulting in injury. The result is fortunately up to standard!
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Quentin B.
Rating: 3 out of 5
following a purchase from 01/03/2026
Products conforming to my order, protective net for my 4.90m oval trampoline, but unfortunately damaged! Holes at the closure system of the access flap... A bit disappointed given the price, one could expect better quality!
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Rafael A.
Rating: 1 out of 5
following a purchase from 19/02/2026
The jumping canvas has defects
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Response from France Trampoline
Hello,
Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.
We apologize for the inconvenience caused.
A
Adrien L.
Rating: 2 out of 5
following a purchase from 01/02/2026
there is a lack of instruction to tighten the cable
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Response from France Trampoline
Hello,
Thank you for taking the time to share your feedback regarding the 45 m zip line.
We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.
To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.
We remain at your disposal and thank you again for your contribution to our continuous improvement process.
Best regards, The France Trampoline team.
J
Jean-christophe D.
Rating: 3 out of 5
following a purchase from 30/05/2025
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
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Response from France Trampoline
Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
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Antonio S.
Rating: 1 out of 5
following a purchase from 04/06/2025
After a month, I am still waiting for my order and customer service is poor and slow
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Response from France Trampoline
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.
A
Adrien L.
Rating: 1 out of 5
following a purchase from 24/05/2025
The cover was delivered without the springs.
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Response from France Trampoline
Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team
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Christelle N.
Rating: 3 out of 5
following a purchase from 29/05/2025
I bought a new protective net for my trampoline purchased 15 years ago. I was very disappointed with the quality of this product compared to the net I had, which was obviously purchased from you. The zipper is of a single length without a return and not reinforced, the thickness of the mesh of the net is considerably reduced. The old net must weigh double that of the new one. It's a shame to reduce costs and compromise quality. I will hesitate to recommend France trampoline now.
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Ian T.
Rating: 2 out of 5
following a purchase from 12/05/2025
It's the right size but my trampoline is green (wowhh390) and I received a net with blue, so once installed, the colors are mismatched. Too bad
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Nicolas P.
Rating: 3 out of 5
following a purchase from 27/04/2025
The trampoline meets the description. However, a bit disappointed with the quality of the net and hooks. It does not prevent the children from slipping underneath and at the first fall one of the hooks holding it broke. I have serious doubts about the long term.
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Melanie R.
Rating: 1 out of 5
following a purchase from 24/04/2025
Not recommended, I ordered a slackline brake, the kids had fun for 3 days and then it broke. Sent a photo to possibly get a replacement, nothing happened, on the contrary, they doubt that it was installed correctly, etc. The picture shows the installation exactly. Installed according to the instructions ... no replacement received, would not buy here again
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Response from France Trampoline
We are sorry that you were not satisfied with a cable car brake. We will ask customer service to contact you again to review your request for a replacement of the item.
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Sébastien M.
Rating: 3 out of 5
following a purchase from 08/05/2025
Quite long to receive and average product quality (the second one in just 1 year)
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Response from France Trampoline
Dear Sir/Madam, We have taken your remark regarding the delivery being perceived as too long into account. Your order of 350kg was placed by you on the public holiday Thursday, May 8, it was handed over to the carrier on Monday, May 12, and delivered on May 16 according to the tracking information. We remain within our announced deadlines on our website for products in stock. Regarding the quality of the products, we would like to remind you that the purchased products are leisure products intended for family use and not for establishments open to the public. It is common to need to renew your equipment with spare parts frequently in this kind of situation. The materials used are not the same for community use or at home. Best regards, The France Trampoline team.
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Sonja W.
Rating: 3 out of 5
following a purchase from 15/04/2025
Everything actually went well, unfortunately it was not clear on the homepage that the fiberglass bows no longer need to be used with rubber bands. That is, no detailed info that it would hold without rubber bands. The assistance for assembly was great! We were able to reuse the old bows and therefore we actually didn't need the new bows. However, we kept them because the whole back and forth shipping would be cumbersome.
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Florent K.
Rating: 3 out of 5
following a purchase from 29/04/2025
partially heard request for the provision of spare parts for France Trampoline products. No response regarding the pole fixings.
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Response from France Trampoline
Dear Sir or Madam, we apologize for not having seen your message in your order. Messages sent in an order are for the carriers and are transmitted automatically. Our customer service will contact you to respond to your request. Sincerely, The France Trampoline team
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Karin C.
Rating: 3 out of 5
following a purchase from 03/04/2025
The net was difficult to install, it seems narrower than the original one.... On the other hand, the elastic fasteners for the net are shorter and thinner than the original ones, is this normal or is it also a mistake...?
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Response from France Trampoline
Dear Sir or Madam, We invite you to contact our customer service directly by email or WhatsApp with photos. They will be able to quickly review your request. According to our technical information, products do evolve over the years but strictly respect safety requirements for your children. The France Trampoline team
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Corinne D.
Rating: 1 out of 5
following a purchase from 29/04/2025
I am still waiting for my order
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Response from France Trampoline
Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.
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Florence L.
Rating: 1 out of 5
following a purchase from 27/04/2025
Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)
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Response from France Trampoline
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
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Jacques-eric J.
Rating: 3 out of 5
following a purchase from 27/04/2025
Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...
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Response from France Trampoline
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
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