The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Franck B.
Rating: 3 out of 5
following a purchase from 03/04/2020
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Christele C.
Rating: 1 out of 5
following a purchase from 22/07/2020
I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be so kind as to explain in more detail the reasons for your disappointment? We remain at your disposal at [email protected]. Best regards, The France Trampoline team
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Brigitte S.
Rating: 1 out of 5
following a purchase from 27/05/2020
I am disappointed. The delivery took much longer than indicated. We waited almost two months for the delivery. There was no German contact person, very bad. Description of the product in another language, insufficient. For the money, the quality is satisfactory. There was already a small hole at the top of the tent. I will not order anything from this provider again. Very disappointing experience.
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Response from France Trampoline
Dear customer, thank you for your comment. Due to the current global situation, our supply chains did not function with the usual reliability. There must have been an overflow from the French boutique, which is why we could not provide you with a German contact person. We do our best to always be available for you and to help you. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Cyril P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Hello, I received a defective item, I have photos as proof.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Emilie B.
Rating: 2 out of 5
following a purchase from 14/05/2020
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Edith L.
Rating: 2 out of 5
following a purchase from 02/06/2020
Delivery time way too long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Olivier U.
Rating: 3 out of 5
following a purchase from 20/05/2020
Supply delays were way too long. Had to follow up by phone.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Teddy M.
Rating: 3 out of 5
following a purchase from 27/03/2020
Lack of communication when there are delivery delays.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Maurice B.
Rating: 3 out of 5
following a purchase from 30/04/2020
Delivery time greatly exceeded
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Louis Et Aurélien C.
Rating: 3 out of 5
following a purchase from 01/04/2020
Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with the condition of your package upon delivery. In order for us to open a warranty file and resend you the missing items, could you please send us some photos of the encountered problem to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Olivier W.
Rating: 2 out of 5
following a purchase from 15/06/2020
I couldn't order the right net for my trampoline and FT didn't help me at this stage so I kept this net that I adapted.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your safety net. In order for us to assist you with the installation or replacement of your net, could you please send us some photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Delphine M.
Rating: 3 out of 5
following a purchase from 17/05/2020
Late delivery in advance and delayed without warning, new information received only after complaint
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Bertille D.
Rating: 1 out of 5
following a purchase from 15/07/2020
We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your protective cushion. In order for us to open a warranty file and send you a new cushion, could you please send us some photos of the tear to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Fanny S.
Rating: 3 out of 5
following a purchase from 12/07/2020
Item ordered during the lockdown with a delay of one month before the announced reception (no issues) however the delay was extended by an additional month and a half, we can understand given the health crisis but a commercial gesture would have been appreciated
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Sientje F.
Rating: 1 out of 5
following a purchase from 14/04/2020
Not satisfied.
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at [email protected]. Best regards, The France Trampoline team.
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Pacifique M.
Rating: 3 out of 5
following a purchase from 02/05/2020
Extended delivery time without communication
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Response from France Trampoline
Hello, We sincerely apologize for the longer than normal shipping time. Indeed, at this time, we were still experiencing the consequences of the current crisis. Best regards, The France Trampoline Team
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Emilio B.
Rating: 2 out of 5
following a purchase from 18/05/2020
*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.
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Jerome M.
Rating: 3 out of 5
following a purchase from 10/05/2020
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
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Response from France Trampoline
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: [email protected] Best regards, The France Trampoline Team.
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James C.
Rating: 1 out of 5
following a purchase from 15/06/2020
To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.
Response from France Trampoline
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
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Dominique F.
Rating: 3 out of 5
following a purchase from 14/05/2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
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Response from France Trampoline
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
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Gilles P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Very disappointed with the net that raises the mat.
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Response from France Trampoline
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
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Maury P.
Rating: 1 out of 5
following a purchase from 26/04/2020
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
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Response from France Trampoline
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
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Fabrice L.
Rating: 3 out of 5
following a purchase from 05/05/2020
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
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Response from France Trampoline
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
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Ghislaine T.
Rating: 3 out of 5
following a purchase from 26/05/2020
The products are good but the delivery time is too long. So far I am still waiting for my order.
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Response from France Trampoline
Hello, we are surprised by your comment because after checking, your order was indeed shipped on July 2nd and delivered on Monday, July 6th. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
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Marc E.
Rating: 1 out of 5
following a purchase from 08/05/2020
Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at [email protected]? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team
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Audrey R.
Rating: 3 out of 5
following a purchase from 15/05/2020
A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team
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Philippe E.
Rating: 2 out of 5
following a purchase from 26/04/2020
Delivery times too long for items that were in stock
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Response from France Trampoline
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
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Vincent G.
Rating: 3 out of 5
following a purchase from 21/05/2020
product error due to poor analysis
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at [email protected] so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
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Guillaume T.
Rating: 1 out of 5
following a purchase from 05/05/2020
Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline :) super useful.
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Response from France Trampoline
Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at [email protected] so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team
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Audrey A.
Rating: 2 out of 5
following a purchase from 06/04/2020
Trampoline ordered on April 6 received on June 25! This is just pathetic. I made an effort to order French but next time I will order directly from China, it will take less time!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced delivery delays that are largely unusual, and which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Antoine D.
Rating: 3 out of 5
following a purchase from 15/04/2020
nothing to report
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Stephanie R.
Rating: 1 out of 5
following a purchase from 16/04/2020
Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are indeed sorry for the delivery circumstances of your order: delays in late restocking due to the health crisis, then unfortunately a lost package during delivery. These exceptional situations happen very rarely and we are sincerely sorry for the inconveniences you have suffered. According to our information, however, you were refunded on July 10th, can you confirm this? We remain at your disposal for any questions or additional information. The France Trampoline team
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Audrey F.
Rating: 3 out of 5
following a purchase from 10/05/2020
Delivery time too long.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 24/04/2020
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
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Michèle D.
Rating: 2 out of 5
following a purchase from 21/04/2020
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
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Petya G.
Rating: 1 out of 5
following a purchase from 30/05/2020
Product broken after the second use.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our Slackline Strap. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new strap. Best regards, the France Trampoline team.
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Nicolas N.
Rating: 1 out of 5
following a purchase from 01/05/2020
Inadequate bolts for safety. Threading too poorly machined. I replaced them with car joint bolts. And for the installation manual, make more efforts. In short, stop diversifying into leisure or make a big effort.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our zip line. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new zip line. Best regards, the France Trampoline team.
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Sandra C.
Rating: 2 out of 5
following a purchase from 20/04/2020
Order placed during the lockdown so a delivery delay was expected, 6 weeks after the order we were delivered. We would have appreciated having some information during this period, I even sent an email that went unanswered.
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Response from France Trampoline
Hello, thank you for your feedback which we take note of. Indeed, we regret not being able to inform each of our customers individually during this particular period of lockdown and then deconfinement that we have just gone through. Our resources themselves were limited during this period, making it impossible for us to inform each customer on a case-by-case basis about the expected delivery delays on orders. We apologize for this lack of information, but we are pleased to know that you received your package. We wish you very good times on your trampoline! The France Trampoline team.
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Steph A.
Rating: 3 out of 5
following a purchase from 02/05/2020
We have had our trampoline for 10 years, we have bought several nets but the last one was not of the same quality as the previous ones, the attachments keep coming off, let's not talk about the edge of the trampoline. The first time we change it in 10 years which is quite good except that this one will not last 10 years for sure.... lower quality, we are disappointed with the accessories we have to repurchase, trampoline at this price...
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Response from France Trampoline
Hello, thank you for your comment which surprises us, as our customers are usually very satisfied with the quality of our products. We understand that you encountered difficulties in fixing the attachments at the bottom of the net that allow it to be secured to the trampoline frame: could you send us a photo of your installation so that we can ensure that there was no problem during assembly, or that you did not receive defective parts? Furthermore, regarding your protective cushion, the materials have evolved in recent years, the impression during installation may be different from your original cushion, however, we assure you that this new cushion will provide you with the same level of safety as the old one! Do not hesitate to contact us for any questions. The France Trampoline team
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