The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
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Response from France Trampoline
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
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Carole C.
Rating: 1 out of 5
following a purchase from 23/05/2019
The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.
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Michel G.
Rating: 1 out of 5
following a purchase from 23/05/2019
I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us
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Response from France Trampoline
Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team
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Emilie T.
Rating: 2 out of 5
following a purchase from 06/05/2019
great in terms of delivery but disappointed with the assembly too hard and poorly explained we took almost a day with two people...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Before any marketing, our products are tested and validated both in their use and in their assembly, and the Propulse has certainly not deviated from the rule. As a trampoline designed for intensive professional use, its assembly does indeed take more time than for a classic garden trampoline, however, our various tests did not reveal any particular difficulty. In order for us to correct the assembly instructions or even review certain elements of the product for a future version, would you be kind enough to let us know what caused you problems at [email protected]? We thank you in advance and remain at your disposal for any questions. The France Trampoline team
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Fernando I.
Rating: 2 out of 5
following a purchase from 15/05/2019
the stitching came undone after a few minutes. A product quite expensive for a stitching quality not suitable
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Response from France Trampoline
Hello, thank you for your comment. This stitching problem is indeed not normal, could you send us a photo at [email protected]? We can then see together how to proceed with the replacement of the part if necessary. Remaining at your disposal, the France Trampoline team
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Arnaud L.
Rating: 1 out of 5
following a purchase from 06/05/2019
Disappointed because the shoe rack is not suitable for the Ovalie 360.
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Response from France Trampoline
Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at [email protected], we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.
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Magali R.
Rating: 1 out of 5
following a purchase from 11/05/2019
Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.
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Response from France Trampoline
Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team
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Catherine T.
Rating: 3 out of 5
following a purchase from 14/05/2019
Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...
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Response from France Trampoline
Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team
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Stephane L.
Rating: 1 out of 5
following a purchase from 30/04/2019
Delivery delay without any explanation
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team
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Nicole K.
Rating: 2 out of 5
following a purchase from 11/05/2019
Long delivery time. Trampoline tent, one of the arches with elastic broke
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for this delivery delay with Mondial Relay, which has indeed been longer than usual, but unfortunately remains beyond our control. Furthermore, regarding your broken arch, this is not normal: could you please send us a complaint by email to [email protected] so that we can send you the damaged parts? In the meantime, we apologize for the inconvenience caused. Best regards, the France Trampoline team
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David C.
Rating: 3 out of 5
following a purchase from 30/04/2019
Part of the material arrived damaged. 3 of the 5 plastic pieces, located at the top of the metal rods, arrived broken. The packaging was not well done enough. These plastic pieces could have been better protected, as they are very fragile.
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Caren C.
Rating: 3 out of 5
following a purchase from 01/05/2019
The product is perfect, but I was very disappointed with the delivery conditions. The chosen provider asks the customer to be present one day during the week between 8 am and 7 pm, without at least being able to guarantee a delivery in the morning or the afternoon before the morning of the delivery itself. In short, either you take a whole day off just for that, or... too bad for you! I wrote to France Trampoline to report it, but no response... disappointing!
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Response from France Trampoline
Hello, we are sorry that the delivery of your trampoline did not bring you complete satisfaction. The delivery time slots of the carriers unfortunately do not depend on our will, and while they aim to provide the best quality of service possible, it can sometimes prove insufficient. We apologize for this inconvenience and remain at your disposal for any questions. Best regards, the France Trampoline team
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Isabelle L.
Rating: 2 out of 5
following a purchase from 02/05/2019
The delivery was very poorly managed. 3 days late without any explanation even though it was an express delivery. We had to call customer service to get news
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not bring you complete satisfaction. This delay, unfortunately beyond our control, does not reflect the quality of service we strive to provide. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, the France Trampoline team
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Barbier S.
Rating: 3 out of 5
following a purchase from 27/04/2019
Material conforms but delivery problems
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team
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Xavier P.
Rating: 1 out of 5
following a purchase from 26/04/2019
I did not receive a response to my complaint following a serious delivery problem
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. According to our information, in your email dated May 4th, you indicated that you had found a solution with the carrier for the delivery of your package. Could you please send us an email at [email protected] if that was not the case? We are at your disposal. Best regards, the France Trampoline team
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Julien G.
Rating: 3 out of 5
following a purchase from 26/04/2019
Good quality trampoline and easy to assemble. However, delivery was more than delayed... from 2 to 4 assured days we went to 14 days... my son could not have his gift on time... very disappointed
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Christine M.
Rating: 1 out of 5
following a purchase from 09/02/2019
Difficulties assembling the trampoline, instructions too brief and no explanatory book as expected
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that assembling your trampoline posed difficulties for you. Did you download the assembly instructions as indicated during your order? We are at your disposal for any questions or comments. Best regards, the France Trampoline team
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Pierre D.
Rating: 3 out of 5
following a purchase from 20/04/2019
Late delivery despite the extra paid for a delivery within 48 hours. As a result, it arrived too late for the children to enjoy it during their vacation week.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, after checking, it turns out that the delivery of your trampoline took longer than expected. We sincerely apologize for this failure of the carrier which does not reflect the quality of service we offer. We are at your disposal for any questions or additional information, and we renew our apologies for the inconvenience caused. Best regards, the France Trampoline team
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Régine M.
Rating: 3 out of 5
following a purchase from 14/04/2019
Good product, only the delivery was catastrophic, company to avoid..
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Response from France Trampoline
Hello, thank you for your comment and our apologies for the inconveniences regarding the delivery of your order, which was clearly not up to the quality of service we offer. We take note of your feedback and will ensure that this situation does not happen again in the future. Best regards, the France Trampoline team
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Marie J.
Rating: 2 out of 5
following a purchase from 13/04/2019
The description of the trampoline net was unclear and did not match the photo: resulting in an unusable product...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we did not find any open case with our customer service regarding your issue. Could you please specify in more detail what is not suitable, or send us a photo to the address [email protected], so that we can think of a solution? Best regards, the France Trampoline team
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Stéphanie M.
Rating: 1 out of 5
following a purchase from 10/04/2019
Barely 15 days of use and the edge of the trampoline is coming undone, cracked... Not of good quality.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are very surprised by your remark regarding the quality of the protective cushion you ordered, designed to withstand family use of the trampoline. Could you please send us some photos to the address [email protected]? We can then see together how to find a solution to this problem. Best regards, the France Trampoline team
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Sebastien C.
Rating: 3 out of 5
following a purchase from 09/04/2019
4 springs are missing from my order; assembly sometimes difficult
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Response from France Trampoline
Hello and thank you for your comment. Please excuse us for this error in preparing your order: the 4 missing springs are on their way, you should receive them very soon! Best regards, the France Trampoline team
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Elodie B.
Rating: 3 out of 5
following a purchase from 05/04/2019
I am disappointed with the layout of your website because I was convinced that I would receive a free basketball hoop if I ordered a foot trampoline. Until the finalization of my order, it was noted "free basketball hoop". At no time did I see that it was under certain conditions. I therefore find it ***.
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Response from France Trampoline
Hello, we are sorry for this misunderstanding! The offer for the basketball hoop was indeed subject to a minimum order amount condition and only appeared in the cart if this condition was met. It is likely that during your browsing on our site, you added products to your cart but then removed them to place your order. Thus, the offer remained displayed even though it could no longer apply. We sincerely apologize for this disappointment and remain at your disposal for any questions. Best regards, the France Trampoline team
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Isabelle S.
Rating: 2 out of 5
following a purchase from 31/03/2019
The product after a few days of use seems very good. My dissatisfaction comes from the delivery time which was not respected and the price of the product: for a delivery to Switzerland, the shipping + customs + VAT costs almost as much as the trampoline itself. This should be made much clearer when ordering! This trampoline (Ovaline 430) cost us: ***€ (trampoline) ***€ (shipping + customs fees) ***€ (VAT + customs fees on the Swiss side) In summary, my neighbors who wanted to order the same quickly abandoned the idea and I advise against continuing deliveries to Switzerland at this price under the risk of receiving numerous complaints!
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Response from France Trampoline
Hello, we thank you for taking the time to leave us a comment. We are sorry for the inconveniences you may have encountered during the delivery of your trampoline. Indeed, in the case of a delivery to Switzerland, additional fees apply in addition to the standard transport fees, and unfortunately this is beyond our control. We strive to clearly indicate this information on our site (especially on the page https://france-trampoline.com/fr/info/4_livraison-france-trampoline) but we take note of your remark and will ensure to be even more explicit in the future. We remain at your disposal for any further information, the France Trampoline team
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Alain K.
Rating: 3 out of 5
following a purchase from 02/04/2019
Good consideration of my needs and precision on the delivery time.
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Response from France Trampoline
Hello, thank you for your comment! We are delighted that your order has brought you satisfaction and wish you good times on your trampoline! The France Trampoline team
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Emmanuel S.
Rating: 3 out of 5
following a purchase from 30/03/2019
Very mediocre quality net compared to the original net... very very disappointed with my purchase
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. The material of some of our nets has indeed been modified over time for technical and logistical reasons, but we can assure you that we always take great care in the making and quality of our products. We do take note of your comment and will pass it on internally to the relevant people. Best regards, the France Trampoline team
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Marie-jo G.
Rating: 3 out of 5
following a purchase from 02/04/2019
At the time of the order: excellent service. Delivery service was terrible. The provider is not serious and you should work with another delivery company.
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Response from France Trampoline
Hello, and thank you for your comment. We take note of your disappointment regarding the carrier who handled the delivery of your package. We will pass the information on to the concerned managers and we will strive to avoid this situation in the future. We remain at your disposal for any further information, the France Trampoline team
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Damien V.
Rating: 3 out of 5
following a purchase from 26/03/2019
Correct product, a bit long delivery time.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, as announced during your order, this product was being restocked at the time of your purchase. It was shipped to you 7 days later, however, delivery to a relay point always takes a bit longer than direct home delivery. We remain at your disposal for any further information, the France Trampoline team
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Norbert H.
Rating: 3 out of 5
following a purchase from 10/04/2019
Super fast delivery, ordered on Thursday, arrived on Monday. -
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David N.
Rating: 3 out of 5
following a purchase from 25/03/2019
The received product does not completely match my request
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Margaret D.
Rating: 3 out of 5
following a purchase from 28/03/2019
Fast delivery. A bit disappointed by the finish of the product
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Céline V.
Rating: 3 out of 5
following a purchase from 20/03/2019
Despite a phone verification of the correct dimensions of our trampoline purchased 5 years ago, the supplied parts were too large. My husband had to trim each ordered post...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment! We are sorry that the spare parts did not fit despite our vigilance. Next time, do not hesitate to contact us before assembly so that we can see together what can be done to avoid modifying the parts. We remain at your disposal, sincerely, the France Trampoline team
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Christophe D.
Rating: 3 out of 5
following a purchase from 11/03/2019
This is the first time an order has gone this way and I am really disappointed. The order was only prepared after the administrative payment. So a longer delivery time for an order of less than *** €.
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Response from France Trampoline
Hello, and first of all, we thank you for taking the time to leave us a comment. For technical and IT reasons, it sometimes happens that orders are only prepared upon receipt of payment in the case of administrative payments on invoice. We do our best to minimize processing times. We thank you for your understanding and remain at your disposal for any questions or additional information. The France Trampoline team
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Mathieu M.
Rating: 3 out of 5
following a purchase from 06/03/2019
Good product and service but I still took a risk because the site does not specify the length of the spring I ordered. I had to count the number of coils, and indeed the spring fit perfectly.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. In the case of the spring for the Minimax fitness trampoline, the length of the spring is indicated in the long description (88 mm). We take note of your remark and have added this info in the technical specifications so that it is more easily identifiable in the future. We remain at your disposal for any comments. Best regards, the France Trampoline team.
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Benoit D.
Rating: 3 out of 5
following a purchase from 04/03/2019
Delivery + deadlines ok. However, the original fiberglass arches were equipped with an elastic that connected them to each other, which meant we had 2 large half-arches that were easier to install, which is regrettable.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, our new fiberglass arches have been separated for technical, logistical, and functional reasons. Their efficiency and solidity remain equivalent to our previous range. We wish you pleasant moments on your trampoline! Best regards, the France Trampoline team.
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Bruno L.
Rating: 3 out of 5
following a purchase from 25/02/2019
The product, trampoline cushion tensioners, is presented and delivered without any assembly instructions and does not correspond to the original product sewn on the cushion.
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Marie F.
Rating: 3 out of 5
following a purchase from 09/01/2019
Difficulty installing the inner net, we followed online videos but it wasn't simple...
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We are sorry to read that the installation of your net seemed difficult to you. We have indeed tried to document as much as possible the different steps to follow to install a home net simply and without the mandatory intervention of a professional, through an assembly guide but also step-by-step videos. To complement the information provided by these supports, or for any questions or advice regarding your net or its installation, our team of experts is at your disposal from Monday to Friday from 9 am to 6 pm by phone or email: do not hesitate to contact them, they will be happy to respond to you! Best regards, the France Trampoline team
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Nicole B.
Rating: 3 out of 5
following a purchase from 03/02/2019
Assembly instructions not precise enough. Not enough bounce, not soft enough
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We are sorry that the product did not completely convince you. Our customers are usually very satisfied with this trampoline which is designed to allow very young children to gently initiate themselves, and without any risk to their joints, to the joys of trampolining. Accessible to toddlers from 12 months, it has been deliberately designed with elastic bands instead of springs, which explains indeed its softer rebounds than on a classic trampoline. We remain at your disposal for any questions. Best regards, the France Trampoline team
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Walter G.
Rating: 1 out of 5
following a purchase from 31/01/2019
I am talking about the service and not the product which I have not yet unpacked. I am not happy to have seen the price of the trampoline drop the day after my purchase. I contacted you twice by email to express my dissatisfaction but have received no response to date.
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Response from France Trampoline
Hello, first of all, we thank you for taking the time to leave us a comment. We checked but unfortunately did not receive any email from you, which explains our lack of response. The JumpUp trampoline you ordered was indeed part of our sale products; the day after your purchase, the 3rd markdown period of our sales opened and the discount on this product was indeed greater. We apologize for this inconvenience; do not hesitate to contact us at [email protected] or by phone at 05 56 36 04 62 for more information. Best regards, the France Trampoline team
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David S.
Rating: 3 out of 5
following a purchase from 27/01/2019
Purchase of a replacement net for a trampoline "France trampoline". The longevity of the original justified the double price of the replacement compared to what is found in stores, as promised to be identical. However, the product received is much thinner, the base attachments of the net have no closure system and end up detaching, which leaves me doubtful about the quality of the product. I hope it will prove to be as durable as the old one given the price. Best regards
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