Customer reviews of France Trampoline

Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.

Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.

Hello Mr. and Mrs. Tonnau, we have taken your comment regarding your order for a textile net for a 4.30m trampoline and for 8 posts into account. Indeed, for an item weighing less than 25kg, if you wish to return the product via our carrier, the return shipping costs are €31 including tax. You can also return your item via THE POST if you wish, of course. If you return the product clean, new, and well packaged, there will be no deduction, of course. Due to abuses, we had to mention such a level of deduction to protect ourselves from people returning non-resalable products as new while having announced otherwise. If you wish to return your product, please confirm it to us, and we will provide the return address of our warehouses. We are sorry to see that the ordered item does not fit your trampoline, and please know that we remain at your disposal by phone or email every day of the week. The France Trampoline team.

Hello Sir, we have taken your comment regarding the ordered anchoring kit into account. Indeed, your order suffered a package inversion with the carrier and you initially received a jumping mat. We sent you the correct item within 48 hours after we became aware of the problem, and the carrier picked up the incorrectly delivered package at the same time. We apologize for this inconvenience and sincerely believe we have resolved this issue as quickly as possible. We remain at your disposal. The France Trampoline team.

Hello Mr. and Mrs. Foutrier, we have taken your comments regarding the hooks of your trampoline that break into account. Did you follow the installation instructions for the safety net, please? Indeed, it is necessary to first pass the lower edge under the trampoline before attaching the hooks. This allows for proper distribution of the safety net. Only then should the hooks be installed. Additionally, we indicate that if the net is too tight to place the hooks on the D-rings, you can place them on the side of the steel frame. Did you proceed this way for the installation? We will send you hooks to replace the defective ones, of course. How many do you need, please? The France Trampoline team.

Hello Mr. Heintz, we have taken your comment regarding the delivery of the Minimax fitness trampoline into account. This package is currently delivered by the carrier DPD (formerly EXAPAQ) as this trampoline weighs less than 25kg. As we announce on the site (INFO ORDERS button) and in the shipping emails, the carrier only calls for leisure trampolines (!!) that weigh more than 100kg on average. It is normal in this case that the carrier passed without warning. We apologize if the information read on our site was not clear enough for you. Moreover, as you mentioned, the package arrived damaged. Like any delivery, you could refuse it if the package was really too damaged or note reservations on the delivery person's signature. After verification, there are no reservations noted on your signature for your information. If you had a problem after delivery, it would have been complicated to blame the carrier without noted reservations. Hoping to have clarified this point with you, we remain at your disposal. The France Trampoline team.

Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.

Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.

Hello, we thank you for your comments on our quality spare parts. Having purchased spare parts, the delivery person does not call as it is a package under 25kg and it is not a leisure trampoline. If no one is present at the delivery, he leaves (as in your case) a notice so that you can have it come back another day during the week (at your convenience). We apologize for the inconvenience felt. We remain at your disposal. The France Trampoline team.

excellent product: the children don't get out anymore! they are delighted!

Hello Mrs. M Mourmes, we have taken your request regarding the hooks of the protection net opening into account. We tried to reach you on your landline and mobile to get your more precise feedback on your problem. Indeed, we have not received any feedback on the opening hooks so quickly after installation. We wonder if there was a bad installation or perhaps a misuse. Could you please send us photos of your installed trampoline and the net door so that we can assist you? We will, in any case, send you new hooks by postal mail as soon as possible of course. We remain at your disposal. The France Trampoline team.

Hello, indeed the delay of 2 to 5 working days after your order was not respected because one or more products were out of stock for 72 hours at the time of your order. This was mentioned in red in your order basket and then by an email confirming this immediately after your order just in case. If the out-of-stock products were going to arrive too late, we advise you to place an order for the available items and then a second for the out-of-stock products on our website. We remain at your disposal every day of the week by phone and email. The France Trampoline team.

Hello, we thank you for the positive feedback on your JUMP'UP 430 trampoline. Regarding the promotion in effect this May 2015, we offer the trampofoot accessory free with the code TRAMPOFOOT5. This type of internet offer (which can be found on many sites) must be applied in the designated box in the cart as indicated during the promotion. Indeed, without this, the item is not added to your order and our preparation service, which automatically receives orders, does not prepare this accessory if you have not validated the code. In such cases, we always offer the trampofoot for free (45€) but since there is a second shipment to be made by a national carrier, the shipping costs are at your expense (12€). We remain at your disposal. The France Trampoline team.

Hello, We have noted that you are satisfied with the caps for poles delivered recently and we thank you for your trust. Regarding the shipping costs, they were 14.40€ including VAT for a shipment from Bordeaux to your home within 2 days by carrier. We could ship by La Poste but the price would not be much more competitive either and the delivery time would not be as fast either. We remain at your disposal. The France Trampoline team.

Hello, We thank you for your good rating on the ordered product which was a jumping mat. After checking, you had placed a first order for a jumping mat with a diameter of 2.44m with 48 springs of 180mm (from hook to hook and in your hand). We therefore called you before shipping to confirm these dimensions. You responded positively. After receiving the first package, you called us back to say that your springs are actually 160mm long while you had previously confirmed that they were 180mm. So indeed, in this regard, the return of the second jumping mat remains at your expense as you did not confirm the correct dimensions from the start. We cannot make mistakes in our shipments as you place the order and we also call to reconfirm the dimensions taken by you. We apologize for this inconvenience but we have gone further than any other e-commerce site on this verification point. The France Trampoline team.

Hello, we have taken your comment into account and we are delighted to see that your son is fully enjoying his Jump'Up 430 trampoline. For the trampo foot, it is offered when you apply the code "TRAMPOFOOT5" in your cart. Your order is automatically transmitted to our preparation service and without the code, our preparation unfortunately does not include the trampo foot. We are always ready to offer this item (value 45 €) but shipping costs remain your responsibility as you did not apply the code during your order. We are sorry that we cannot do otherwise and you benefit from the trampo foot at a lower cost and not for 57 €. The France Trampoline team.

Hello, We have taken your comment regarding the delivery person into account. However, he is unfortunately not required to bring the package into your house. This applies to any carrier. For liability reasons, he must deliver it at the foot of the delivery address, which he did according to your comment. We apologize for this and hope that the ordered product meets your complete satisfaction. The France Trampoline team.

Dear customer, Our delivery time, as indicated repeatedly on our website, is 3 to 7 working days. When placing your order 48 hours before the desired delivery date, we told you that we would do our best to deliver it on time, that is, making an urgent shipment with a supplement of €10 knowing that in that case the delivery time is 48 to 72 hours. And we did so, with the bad luck that the package arrived in 72 hours and not in the desired 48 hours. Still, we immediately proceeded to refund the €10 supplement for this shipment and we apologize for the inconvenience caused, despite having made it clear from the beginning the impossibility of guaranteeing 100% delivery within the desired time. We regret that our delivery times affected your daughter's birthday. Best regards

Hello, we have taken your return into account. Despite a phone confirmation with you, it appears that the ordered cushion unfortunately does not fit your trampoline. We will restock the cushion after verification and we will refund you for the returned item. We are sorry that our 4m30 cushion does not fit your trampoline with the rather rare diameter of 4m45. The France Trampoline team.

Hello, we thank you for your comment and we are happy to see that the ordered material meets your expectations. Regarding the transport, the package was shipped on 04/08 and was delivered the same day by the carrier. We did not see any reservations in case. We remain at your disposal if you wish to add a comment for the carrier. The France Trampoline team.

Hello, we have noted your comment and regret it. We also provided you with comparison photos of the provided parts and the current springs that are shaped the same way as those in your possession. We also provided you again with an assembly manual so that you can find the way to assemble your springs. We gave you advice on how to reassemble your structure by phone and email. We believe we have done our utmost to guide you in your installation. We find it a bit unfortunate that if you do not find the issue resolved, you do not contact us directly to find a solution together. We remain at your disposal. The France Trampoline team.

Hello, we acknowledge receipt of your comments and apologize for this issue. Indeed, you wanted to renew fiberglass arcs and we are out of stock on the model you have. However, having stock of other fiberglass arcs of similar length and in order for you to continue using the trampoline, our solution was to provide you with slightly larger arcs and in greater quantity (at no extra cost) so that you can easily adapt it to your trampoline. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.

Hello, There was indeed a preparation error with your order and we apologize once again. As soon as you informed us of this issue on Wednesday 08/01 afternoon, we sent the missing package the next day and it was delivered to you on Tuesday 14/01. The carrier proceeded with the delivery and collection of the wrong package quite quickly and we thank you for your availability. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.

Dear Sir or Madam, Following our telephone conversation today, we understand your disappointment regarding the delivery times. You placed your order on Sunday, August 11, and were delivered on Tuesday, August 20, which is a delay significantly longer than what we announce on our site, namely 2 to 5 working days after the order. This delay is regularly observed and managed by our carriers. However, in August, some delivery agencies near our clients are understaffed and work with substitute drivers, and it can happen that some delays are extended to the detriment of our clients, despite our reminders. We can only apologize for this delay that occurred, especially during the extended weekend of August 15. The France Trampoline team.

Hello, You have the option to return the ordered product at your expense (as the delivered order corresponds to your order). After its return, it is checked and if it is not resalable as new, a discount may be applied as the product is no longer new. The France Trampoline team

Sir, we receive your feedback with understanding and we apologize for this delivery issue. Our carrier must systematically call to make an appointment to establish a delivery time. It is clear that the driver in charge of your delivery did not keep his commitments and we are sorry for that. In constant contact with our carrier, we do our best to avoid such inconvenience. Please believe that this has been reported directly to our carrier. We thank you for your understanding. The France Trampoline Team.