The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Very disappointed with the level of sales service. I sent photos of my trampoline for the seller to help me find the right safety net. He directed me to the wrong product, which was poorly suited for my trampoline.
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Response from France Trampoline
Sir, we apologize for the inconvenience caused by this advisory error. According to the various exchanges with our customer service, the issue is now resolved. We hope your family can once again fully enjoy your rectangular trampoline. France Trampoline.
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Christiane P.
Rating: 2 out of 5
following a purchase from 22/05/2022
The product is great. The kids have a blast with the climbing dome and the accessories. However, the punctuality and information about the delivery date were poor. It was delivered weeks later than announced and insufficiently informed.
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Response from France Trampoline
Hello, we have certainly taken your comment into account. You had chosen a package of items that was not fully available at the time of your order. This was mentioned at the time of your purchase and you subsequently received an email confirming this and how to proceed if you wanted to receive the items available at the time of your order. After we exchanged information about this topic 15 days after your purchase, the available items were shipped as agreed in our terms and conditions and delivered by Dachser. We apologize if this was not clear enough for you. Trampoline technology.
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Ghislaine E.
Rating: 3 out of 5
following a purchase from 03/06/2022
Disappointed! My order is not complete, there is a missing item in the purchased pack and during installation several plastic hooks broke.
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Thierry L.
Rating: 1 out of 5
following a purchase from 08/06/2022
Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at [email protected] or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team
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Achraf S.
Rating: 3 out of 5
following a purchase from 03/06/2022
It's a good product,***.
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Fabienne M.
Rating: 1 out of 5
following a purchase from 01/06/2022
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
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Response from France Trampoline
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
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Aline T.
Rating: 2 out of 5
following a purchase from 27/05/2022
The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....
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Response from France Trampoline
Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team
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Stephanie S.
Rating: 3 out of 5
following a purchase from 28/05/2022
The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team
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Richard M.
Rating: 3 out of 5
following a purchase from 15/05/2022
Fast delivery Instructions not very clear. Missing parts.
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Response from France Trampoline
Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team
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Franck H.
Rating: 3 out of 5
following a purchase from 26/05/2022
The service is of quality. The quality of the products is no longer as good as it was 2 years ago for a higher cost. Very disappointed!!
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Response from France Trampoline
Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team
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Can U.
Rating: 2 out of 5
following a purchase from 26/05/2022
I ordered from France trampoline because you seem very professional at first glance. Unfortunately, only at first glance. The services provided did not match those promised, the papers for the tax exemption were never filled out by France trampoline, so I had to pay VAT twice.. Thank you...., the promised gift not delivered due to a 'mistake' by the marketing department, etc... I called to claim, politely, calmly, what was missing.... I was told that France trampoline made a mistake, that the advertisement on the site was incorrect, the person on the phone did not understand how a tax exemption worked, etc... No apologies, no solutions..... Very very amateur.
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Response from France Trampoline
Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team
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Gilles R.
Rating: 1 out of 5
following a purchase from 09/05/2022
Delivery time was way too long. More than 15 days after the order. Moreover, the package arrived torn with missing parts.
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Response from France Trampoline
Hello, We are sincerely sorry that you had to experience this kind of inconvenience. Indeed, after reviewing your file, we do see a delay in delivery due to a change of delivery address requested by you. The delivery agencies unfortunately took a bit too long to organize themselves to deliver to your new address. We have reported this information to them so that this type of request is handled more quickly. Despite this delivery delay, we hope that the ordered trampoline will meet your expectations for many years to come. Best regards, The France Trampoline team
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Gilles B.
Rating: 1 out of 5
following a purchase from 05/05/2022
THE PACKAGE WAS THROWN OVER THE GATE
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Response from France Trampoline
Hello Sir, We have taken your comment into account and will immediately contact the provider who handles our deliveries to relay the information. Indeed, we work with different subcontractors for deliveries and this kind of event is unacceptable. If there are one or more broken parts in the package, do not hesitate to report it to us by email with photos to customer service. We sincerely apologize for the inconvenience this has caused. Best regards, The France Trampoline team
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Thierry L.
Rating: 3 out of 5
following a purchase from 26/04/2022
2 identical references in form, but not in their length Of course I bought the too long ones. They still do the job but it's a hassle to assemble
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Response from France Trampoline
Hello, thank you for your comment. After checking, we do not see any other information on your account or different orders. Indeed, you ordered a bag of brackets: the pieces are supposed to be identical, did you have a problem with one of them? In order to identify your problem and assist you, please contact our customer service at [email protected] with photos. We respond to all your questions from Monday to Friday from 9 am to 6 pm. Best regards, the France Trampoline team
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Olivier R.
Rating: 1 out of 5
following a purchase from 16/02/2022
No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!
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Response from France Trampoline
Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team
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Anthony G.
Rating: 3 out of 5
following a purchase from 19/04/2022
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
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Response from France Trampoline
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at [email protected] with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
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Christine W.
Rating: 3 out of 5
following a purchase from 04/04/2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
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Response from France Trampoline
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
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René S.
Rating: 3 out of 5
following a purchase from 06/04/2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
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Caroline D.
Rating: 1 out of 5
following a purchase from 07/04/2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service ([email protected]) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
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Guilla C.
Rating: 2 out of 5
following a purchase from 07/04/2022
The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!
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Response from France Trampoline
Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team
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Delphine C.
Rating: 3 out of 5
following a purchase from 04/04/2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
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Malorie B.
Rating: 3 out of 5
following a purchase from 27/03/2022
Long delivery
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Response from France Trampoline
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/03/2022
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
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Arthur M.
Rating: 3 out of 5
following a purchase from 24/03/2022
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
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Manuela Z.
Rating: 2 out of 5
following a purchase from 27/03/2022
The ordered goods were not available and an alternative product was sent without comment. This was picked up again, but the total amount paid was not refunded. Just a hassle for me.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. There was indeed a reference error and we accidentally sent you the wrong skis for the trampoline. Unfortunately, we no longer had the skis you ordered in stock. We apologize for these circumstances. Our team reacted immediately and covered the return shipping costs. As soon as the goods arrive at our logistics center, you will be fully refunded. Best regards, your trampoline technology team.
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Daniela W.
Rating: 1 out of 5
following a purchase from 22/03/2022
I would not order there a second time! Wrong advice! Poor customer service! I consulted the company by phone because I was unsure about the size of the hammock for the climbing dome. I then ordered the recommended size... unfortunately it was (as almost expected) too large, so it always touches the ground! After contacting customer service, I was told that I could place a new order and return the wrong one - all with high shipping costs at my expense. No apology or goodwill for the company's wrong advice. NEVER AGAIN!
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Response from France Trampoline
Dear customer, thank you for your feedback. We are sorry to hear that we could not meet your expectations and apologize for these circumstances. Since you ordered your climbing dome from another manufacturer, we informed you by phone that we unfortunately cannot guarantee the compatibility of the hammock. Regarding the return shipping costs, these are at the customer's expense according to our general terms. Best regards, your trampoline technology team.
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Damien O.
Rating: 3 out of 5
following a purchase from 19/03/2022
Honestly overpriced this protective mat ordered compared to the price of the complete trampoline. And this despite a small commercial gesture from customer service. There is a lack of a sustainable development approach. It feels like it's more profitable to buy a brand new complete trampoline.
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Jennifer S.
Rating: 3 out of 5
following a purchase from 06/03/2022
Hello, impossible to install the swing, called customer service today who informed me that some straps are missing. These should be delivered to me by DPD within 15 days. We are waiting. Thank you
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Lionel M.
Rating: 3 out of 5
following a purchase from 10/03/2022
Low-quality plastic attachments of the protective net surrounding the trampoline, break easily, I doubt their durability with the sun, I wonder about the safety of the children!!
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Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. Please do not hesitate to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
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Jean Jacques D.
Rating: 3 out of 5
following a purchase from 26/02/2022
Order history impossible. Following a call, I was supposed to be contacted again, that never happened. I managed on my own.
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Fanny D.
Rating: 3 out of 5
following a purchase from 08/03/2022
The order went very well, but the product is not of optimal quality. The net is coming undone.
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Julien A.
Rating: 2 out of 5
following a purchase from 27/02/2022
For the quote, the technician on the phone and the delivery nothing to complain about! But on the other hand, the new tubes ordered do not have the same powder coating finish and being in construction and knowing the prices I know it's a matter of economy and for the fiber rods it's the same, I received 10 cm scraps to go around the trampoline and without string, it looks more like reconditioning and at a high price than new! Too bad…
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Frank S.
Rating: 2 out of 5
following a purchase from 20/01/2022
Product good, everything complete. Delivery time is advertised on the homepage as 2-5 days, which was one of the reasons for choosing this provider, we needed the product quickly. After about 2 weeks, we inquired by phone, the gentleman we reached on the phone seemed rather burdened and uninterested. Delivery by freight forwarding after about 3 weeks was correct, unfortunately much too late. Too bad.
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Response from France Trampoline
Dear customer, thank you for your feedback. According to our system, the goods were ready for shipment on 21/01, but only left our logistics center on 26/01. We apologize for these circumstances and will inform our logistics center so that this does not happen again. We wish your family a lot of fun with the trampoline! Best regards, your trampoline technology team.
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Céline H.
Rating: 3 out of 5
following a purchase from 13/12/2021
Very good product, but a lack of precision in the assembly instructions, a numbering of the parts would be welcome,
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Franck M.
Rating: 3 out of 5
following a purchase from 11/11/2021
Quality products but, despite a relatively early order, the gifts did not arrive for Christmas.. Main gift for the children, we were therefore forced to buy additional gifts so they had something under the tree... Big disappointment therefore.
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Response from France Trampoline
Hello, thank you for your feedback. The products in stock were shipped immediately (ladder and slackline) and were received before Christmas. We indeed had a restocking delay regarding the basketball hoop for the trampoline. We apologize for these circumstances and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team.
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Karima E.
Rating: 3 out of 5
following a purchase from 16/04/2021
Very good product, of good quality! But delivery time too long, and often postponed..... Last item received in January 2022, order placed in April 2021!!!!!......
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Response from France Trampoline
Hello, thank you for your feedback. We indeed sent the accessories in three shipments, at our expense, due to the restocking delay. We apologize for these circumstances and do our best to indicate the most accurate restocking dates to our customers. Best regards, the France Trampoline team.
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Caroline S.
Rating: 1 out of 5
following a purchase from 03/11/2021
Quality of service is terrible. Exclusive France Trampoline product, ordered on 03/11/21, shipped on 28/12/21!! Shameful for a manufacturer’s products and at *** on top of that. No commercial gesture, no apology... I do not recommend.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 03/11, the restocking date for the cover was 03/12, as indicated on the product sheet. We sent you an email on 16/12 to inform you of an additional delivery delay. The product was finally shipped on 28/12. We apologize for these circumstances and do our best to inform our customers of the most accurate restocking dates possible. Since the cover was purchased with a 20% promo code, we unfortunately cannot make any additional commercial gesture. Best regards, the France Trampoline team.
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Jean-pierre G.
Rating: 3 out of 5
following a purchase from 18/12/2021
Average rating due to delivery issues: contrary to what was announced during the order, the delivery person did not contact to set a delivery day. He showed up at the delivery location without notice and we had to improvise a delivery at a kind neighbor given the weight and bulk of the package
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay and these circumstances. We will escalate this information to the carrier and ensure that it does not happen again. Best regards, the France Trampoline team
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Francoise G.
Rating: 3 out of 5
following a purchase from 11/12/2021
Not seeing the order arrive on time, I called. The order was left "in limbo"! for no reason! Too bad during the Christmas period! Luckily I called! Otherwise, good reception on the phone, and product matching expectations.
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Response from France Trampoline
Hello, thank you for your comment. Your order was placed on 11/12 and was indeed shipped on 16/12 with a delay. We apologize for these circumstances and assure you that it will not happen again. We do our best to ensure our customers receive their products as quickly as possible within 3 to 5 days of delivery. Best regards, the Trampoline team
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Sonja N.
Rating: 2 out of 5
following a purchase from 12/12/2021
First, a completely wrong, very large and heavy item was delivered. The right one was much smaller and was then sent relatively quickly. Storing and returning the large item cost me some effort. There wasn't even a thank you for that.
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Response from France Trampoline
Dear customer, thank you for your message. Unfortunately, there was a preparation error in our logistics center, so you received the wrong product - we thank you for your honesty. We immediately sent you the correct product. Unfortunately, the pickup of the goods by our carrier could only take place at the beginning of January due to the Christmas holidays. We always informed you by email and you said it was okay. We apologize for these circumstances and wish your children a lot of fun with the tent! Best regards, your trampoline technology team.
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