Customer reviews of France Trampoline

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Katrin F.

Rating: 5 out of 5

Published on 16/09/2021 à 11h24 following a purchase from 23/06/2021

Very satisfied with the trampoline, service, and delivery.

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Christelle A.

Rating: 5 out of 5

Published on 16/09/2021 à 08h56 following a purchase from 18/06/2021

Perfect, I recommend France trampoline

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Gilles C.

Rating: 5 out of 5

Published on 15/09/2021 à 20h25 following a purchase from 23/06/2021

Good but a bit long delay

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Bertrand F.

Rating: 5 out of 5

Published on 15/09/2021 à 20h24 following a purchase from 23/07/2021

Everything in order, no problems. 100% satisfied

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Thimothée M.

Rating: 5 out of 5

Published on 15/09/2021 à 20h17 following a purchase from 31/07/2021

Fast delivery (small downside nonetheless on flexibility, you need to take a day off as we only have a date and no time) Customer service with staff available immediately to respond to all our information requests (delivery, assembly...) that's great! Superb aesthetic product and especially of quality! Despite the small downside on delivery, I recommend this site and give it 5 stars!

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Jean-duany P.

Rating: 5 out of 5

Published on 15/09/2021 à 16h43 following a purchase from 26/05/2021

Satisfied with the order, the product, and the delivery.

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Christophe C.

Rating: 5 out of 5

Published on 15/09/2021 à 15h48 following a purchase from 04/08/2021

A true professional for trampoline

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Muriel P.

Rating: 5 out of 5

Published on 15/09/2021 à 13h53 following a purchase from 02/08/2021

Accessories for zip line ordered from Switzerland. Very fast shipping and reasonable shipping costs, I am pleasantly surprised. The products seem to be of good quality. To be seen over time.

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Laetitia T.

Rating: 4 out of 5

Published on 15/09/2021 à 13h53 following a purchase from 05/08/2021

Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product

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Jacques M.

Rating: 1 out of 5

Published on 15/09/2021 à 12h19 following a purchase from 28/07/2021

Based on your advice, the product does not match, I need to change the springs.

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Response from France Trampoline Published on 30/07/2021

Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team

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Frédéric M.

Rating: 5 out of 5

Published on 15/09/2021 à 11h49 following a purchase from 29/07/2021

Product as described

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Mdolores R.

Rating: 4 out of 5

Published on 15/09/2021 à 08h42 following a purchase from 04/08/2021

Good attention and good product

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Marie-sophie G.

Rating: 5 out of 5

Published on 14/09/2021 à 21h26 following a purchase from 26/07/2021

Perfect

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Frédéric D.

Rating: 4 out of 5

Published on 14/09/2021 à 11h36 following a purchase from 07/06/2021

Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order

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Bruno C.

Rating: 5 out of 5

Published on 14/09/2021 à 08h37 following a purchase from 28/07/2021

Nothing to say, everything was correct

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Martine D.

Rating: 5 out of 5

Published on 13/09/2021 à 21h44 following a purchase from 03/05/2021

Good quality

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M R.

Rating: 5 out of 5

Published on 13/09/2021 à 21h28 following a purchase from 08/07/2021

Delivered on time

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Damien B.

Rating: 5 out of 5

Published on 13/09/2021 à 19h52 following a purchase from 29/07/2021

High quality trampoline it seems (time will confirm hopefully). Only concern: the net attachments were not up to the rest (brittle) and replaced without any issue with spare parts. So very responsive and high-quality customer service. Very satisfied with this purchase.

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Jennifer B.

Rating: 5 out of 5

Published on 13/09/2021 à 19h34 following a purchase from 05/07/2021

Article as described. Had to pre-order as the item was only available in 6-8 weeks. Everything went smoothly. The item was shipped independently and arrived within the 8 weeks. Everything is great!

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Christophe R.

Rating: 1 out of 5

Published on 13/09/2021 à 19h23 following a purchase from 18/05/2021

Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery

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Response from France Trampoline Published on 18/05/2021

Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.

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Bernardo C.

Rating: 5 out of 5

Published on 13/09/2021 à 14h15 following a purchase from 02/08/2021

efficient and quick in the service

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Caroline E.

Rating: 5 out of 5

Published on 13/09/2021 à 13h41 following a purchase from 31/07/2021

Very good

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Lionel S.

Rating: 5 out of 5

Published on 13/09/2021 à 13h22 following a purchase from 02/08/2021

Perfect

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Cecile B.

Rating: 5 out of 5

Published on 13/09/2021 à 12h32 following a purchase from 01/08/2021

The new mat fits perfectly on my trampoline

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Bertrand M.

Rating: 1 out of 5

Published on 12/09/2021 à 15h55 following a purchase from 04/06/2021

Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.

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Response from France Trampoline Published on 04/06/2021

Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team

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Chrystelle T.

Rating: 2 out of 5

Published on 12/09/2021 à 15h54 following a purchase from 24/05/2021

Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!

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Response from France Trampoline Published on 27/05/2021

Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team

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Thierry A.

Rating: 5 out of 5

Published on 12/09/2021 à 14h43 following a purchase from 04/06/2021

Quality product with many spare parts included

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Alexander V.

Rating: 5 out of 5

Published on 12/09/2021 à 12h54 following a purchase from 06/06/2021

The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.

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Christophe C.

Rating: 4 out of 5

Published on 12/09/2021 à 10h34 following a purchase from 02/08/2021

The ordered net is of good size. However, the quality is lower than the original product

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Cédric G.

Rating: 2 out of 5

Published on 11/09/2021 à 21h17 following a purchase from 01/05/2021

Product out of stock delivered 2 months late from the expected date

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Response from France Trampoline Published on 01/05/2021

Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team

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Julien G.

Rating: 5 out of 5

Published on 11/09/2021 à 19h33 following a purchase from 28/07/2021

Very serious

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Estelle B.

Rating: 4 out of 5

Published on 11/09/2021 à 14h37 following a purchase from 05/05/2021

Trampoline of very high quality, however, it's a shame about the very long delivery time....

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Marion M.

Rating: 4 out of 5

Published on 11/09/2021 à 10h59 following a purchase from 18/05/2021

Easy to place an order but customer service issue not resolved to this day... too bad!

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Catherine L.

Rating: 5 out of 5

Published on 09/09/2021 à 21h26 following a purchase from 28/07/2021

Serious company, we had a sizing issue with our foam, it was exchanged without any problem.

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Jonathan L.

Rating: 4 out of 5

Published on 09/09/2021 à 21h18 following a purchase from 27/07/2021

Product received quickly

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Marie Amélie G.

Rating: 5 out of 5

Published on 09/09/2021 à 11h52 following a purchase from 14/07/2021

Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend

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Aline J.

Rating: 5 out of 5

Published on 09/09/2021 à 11h28 following a purchase from 21/07/2021

Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you

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Pierre Yves H.

Rating: 5 out of 5

Published on 09/09/2021 à 09h57 following a purchase from 14/07/2021

Slightly long delay, but well announced from the start, dates kept. Delay, but good

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Chamima B.

Rating: 4 out of 5

Published on 09/09/2021 à 09h35 following a purchase from 13/04/2021

Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.

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Armelle C.

Rating: 4 out of 5

Published on 08/09/2021 à 20h56 following a purchase from 21/07/2021

Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.

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