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A
Rating: 5 out of 5
Great!
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Product conforms to the description. However, the delivery was not compliant: no prior call to propose a time slot as indicated in the email.
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Response from France Trampoline
Hello Christel, thank you for your feedback. We are glad that the product is compliant and we apologize for the delivery issue.
The France Trampoline team
The France Trampoline team
D
Rating: 5 out of 5
Product conforms to the order
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A
Rating: 5 out of 5
Everything it’s ok
J
Rating: 5 out of 5
a quality trampoline but the instructions need to be reviewed. The Chinese really do better in this area. So many back and forth in the assembly due to certain inaccuracies.
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Response from France Trampoline
Hello Jean Marc, thank you for your feedback. We are delighted with the quality of the trampoline and take your comments on the manual into account to improve it.
The France Trampoline team
The France Trampoline team
J
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
I ordered and assembled the XL Infinity with 45 m - simply great! My children (3.5; 4.5 and 6.5 years) are thrilled with it. Of course, I tested it myself first, and I like it very much too. Quality and price-performance ratio are top.
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Response from France Trampoline
Thank you very much for your great review! We are very pleased that the XL Infinity is so well liked by your whole family. We wish you and your children continued joy with it. Your team at France Trampoline
G
Rating: 5 out of 5
Fast and good. Great tracking for the delivery
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M
Rating: 5 out of 5
Fast and uncomplicated delivery. Super quality
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M
Rating: 5 out of 5
package arrived quickly.. compliant with the description
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C
Rating: 4 out of 5
Good product. Delivery time respected
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G
Rating: 5 out of 5
I bought a trampoline 10 years ago. My children use it intensively since. After replacing the net last year, I just bought a replacement protective pad to give it a second youth. Fast and careful shipping of quality items.
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Response from France Trampoline
Hello Gael, thank you for your loyalty and your feedback! We are delighted that your trampoline has been with you for so many years and continues to satisfy you.
The France Trampoline team
The France Trampoline team
H
Rating: 5 out of 5
Received material meets my expectations and within the deadlines
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T
Rating: 5 out of 5
Superb installation. Easy assembly for two. Very well explained.
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M
Rating: 5 out of 5
Nothing to report, perfect
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L
Rating: 5 out of 5
Perfect. Good quality of the product.
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T
Rating: 5 out of 5
Great quality, just as we imagined and fast delivery
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E
Rating: 5 out of 5
Good quality, fast shipping.
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L
Rating: 5 out of 5
Delivery time very good, the quality at France trampoline is always on point
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Response from France Trampoline
Thank you for your loyalty and trust! We are delighted that the quality of our products and the speed of delivery continue to meet your expectations. The France Trampoline team
G
Rating: 5 out of 5
my trampoline is like new
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T
Rating: 5 out of 5
Fast delivery. Good material and understandable assembly instructions. The children have a lot of fun with it.
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Response from France Trampoline
Thank you very much for your positive feedback! We are very pleased that the delivery was quick and the assembly instructions were understandable. It is especially nice to hear that the children are having so much fun with the net. We wish you continued enjoyment with it!
The team at France Trampoline
The team at France Trampoline
L
Rating: 5 out of 5
The company is very serious.
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S
Rating: 5 out of 5
The goods are flawless, but the delivery service is a disaster, wrong address, it took me a week to finally pick it up from a company, they informed me by phone that it was delivered to you.
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Response from France Trampoline
Thank you very much for your feedback and for highlighting the quality of our product. We are sorry to hear that there were issues with the delivery and that this caused you inconvenience. Although the shipping is handled by an external transport company, we take your feedback very seriously and will pass it on to improve the service.
The France Trampoline team
The France Trampoline team
R
Rating: 5 out of 5
Products conform. Fast delivery and no problems. Thank you
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R
Rating: 5 out of 5
Quick order, an email to check my order and follow up. Very good support.
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Response from France Trampoline
Thank you for your positive feedback! We place great importance on order tracking to ensure that each customer receives a product perfectly suited to their needs. The France Trampoline team
G
Rating: 5 out of 5
Very good, fast delivery and good quality product. To see over time.
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Response from France Trampoline
Thank you for your trust! Our products are designed to last over time and we remain at your disposal if you have any questions. The France Trampoline team
G
Rating: 5 out of 5
Easy order, home delivery in a few days.
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D
Rating: 2 out of 5
Very disappointed with your trampoline: First order I receive a set with net without arches, following a net problem under warranty you send me a non-compliant net that requires arches so I am forced to buy arches, 3rd order I receive a net without arches I end up with arches paid at my expense due to your mistake. I think I will not return to France Trampoline for the acquisition of various products. Too bad.
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Response from France Trampoline
Hello,
We are sorry for this misunderstanding. Indeed, the arches are not included with the textile net alone and must be ordered separately. This information is also indicated on the product sheet.
Best regards,
We are sorry for this misunderstanding. Indeed, the arches are not included with the textile net alone and must be ordered separately. This information is also indicated on the product sheet.
Best regards,
S
Rating: 4 out of 5
Fast delivery. The mat that protects the spring for oval 430 is a bit too big which causes it to bulge towards the jumping mat and leaves a gap between the mat and the springs
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Response from France Trampoline
Hello Sandrine,
Thank you for your detailed feedback. Please do not hesitate to contact our customer service so that we can verify the assembly and offer you an appropriate solution if necessary.
The France Trampoline team
Thank you for your detailed feedback. Please do not hesitate to contact our customer service so that we can verify the assembly and offer you an appropriate solution if necessary.
The France Trampoline team
T
Rating: 5 out of 5
Top trampoline with spare parts available.
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H
Rating: 5 out of 5
Parts and delivery impeccable.
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N
Rating: 5 out of 5
An order error, 1 product was missing. Picking error. Product returned immediately following non-compliance protocol. No issues.
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P
Rating: 5 out of 5
The jumping mat corresponds exactly to the requested dimensions, and arrived as expected
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Response from France Trampoline
Thank you for your feedback! We are delighted that the canvas perfectly matches the desired dimensions and that the delivery went as planned.
The France Trampoline team
The France Trampoline team
V
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Super!! The kids love it!
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P
Rating: 5 out of 5
The assembly instructions for the protective cushion are not suitable for assembly on an existing trampoline: it needs to explain how to proceed given the presence of the safety net
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D
Rating: 5 out of 5
Serious company, this is my second order, always satisfied, a team that responds to you and the quality is there, I highly recommend.
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Response from France Trampoline
Thank you Damien for your loyalty and your recommendation! We are happy to assist you again and to see that our quality and service meet your expectations. The France Trampoline team
C
Rating: 5 out of 5
This is the second one I buy on the France Trampoline site. Always as satisfied, fast shipping, top customer service and super quality trampoline!
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Response from France Trampoline
Thank you Caroline for your loyalty! We are delighted to know that you are still so satisfied with the quality of our trampolines and our customer service. The France Trampoline team
C
Rating: 5 out of 5
Nothing to report, everything is compliant
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M
Rating: 5 out of 5
Delivery ok and on time, product compliant even if not easy to install.
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