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E
Rating: 5 out of 5
Slightly increased delivery time, but very professional delivery person, who contacted to ensure the best service.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 175 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2, 4 and 5 stars
Reset filtersB
Rating: 5 out of 5
Do not ask for a MANDATORY response, here
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F
Rating: 4 out of 5
Very good material but I had difficulties obtaining it: nearly eight months of waiting
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D
Rating: 5 out of 5
Delivery OK, satisfactory material. I use a winch to tension (moderately) the cable. Attention: I cannot imagine the tension achieved with brooms over 40 m (see instructions!). I am satisfied with the overall service.
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G
Rating: 4 out of 5
Satisfied overall
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J
Rating: 5 out of 5
Simple and effective
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B
Rating: 4 out of 5
Good service and very good delivery person
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J
Rating: 5 out of 5
Top-notch! As usual
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E
Rating: 5 out of 5
Quality trampoline. Relatively simple assembly with the help of the instructions but you need to be two. My daughter likes it a lot
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J
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Super delivered very quickly
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R
Rating: 4 out of 5
Fast and careful shipping BUT there was a problem with the order preparation. HOWEVER, the customer service was remarkable, efficient, and concerned about inconveniencing me as little as possible.
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H
Rating: 4 out of 5
Very good
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N
Rating: 5 out of 5
Very good service. Even though we have only had the trampoline for a few weeks, it seems to be of very good quality
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D
Rating: 5 out of 5
Impeccable
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F
Rating: 5 out of 5
Very easy to install, I took the liberty of adding a hoist (which remains permanently) at the start of the zip line for better tension and to facilitate the lifting of the cable (installed alone). The kids are delighted and so are we to see them having fun. Added a harness + lanyard system for my 5-year-old to secure her, maybe you should offer this kind of thing on your site ;-)
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G
Rating: 4 out of 5
Very good
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J
Rating: 5 out of 5
The ordered spare parts fit perfectly to replace the damaged parts of our trampoline.
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S
Rating: 4 out of 5
Delivery tracking okay by SMS, packaging a bit light (a torn open bag)
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C
Rating: 4 out of 5
Very good product, a bit expensive
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C
Rating: 5 out of 5
A customer service that is always efficient and very helpful
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S
Rating: 5 out of 5
Nothing
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C
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
Very good service. Delivery without problems on the scheduled day, after phone contact.
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C
Rating: 4 out of 5
Complete delivery and intact products. The trampoline is installed and we are starting to enjoy it with the nice weather...
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S
Rating: 5 out of 5
Always very good quality products and a great phone service for advice.
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F
Rating: 1 out of 5
Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.
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Response from France Trampoline
Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.
A
Rating: 4 out of 5
No worries
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C
Rating: 5 out of 5
Meets our expectations for family use and all ages!
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M
Rating: 4 out of 5
Efficient online store
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S
Rating: 4 out of 5
Simple and quick purchase. The product meets expectations.
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N
Rating: 5 out of 5
Nothing to complain about, simple order without surprises.
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L
Rating: 5 out of 5
-
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F
Rating: 5 out of 5
Easy to assemble, seems solid and resistant, we'll see with time.
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N
Rating: 5 out of 5
Material conforms to the description and of good quality.
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C
Rating: 5 out of 5
Extraordinary service!!! Ordered the day before, received the next day, very nice quality of the zip line.
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F
Rating: 1 out of 5
Seven months between the order and delivery, I think you hold the world record for professional amateurism.
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Response from France Trampoline
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.
J
Rating: 5 out of 5
Friendly phone reception with good advice; very good quality and safe material; fast and serious delivery; assembly quite easy and doable by one person; allows for a fairly good level of sports practice, being relatively close to professional equipment.
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L
Rating: 5 out of 5
Good dialogue. Delivered quickly, in good conditions. Packaging in very good condition.
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V
Rating: 4 out of 5
I just have one remark to make, it's about the transpofoot that I ordered in November and received in January after follow-up, as I had no news from you. Otherwise, nothing to report.
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