Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 070 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2, 4 and 5 stars

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H
Henri K.
Rating: 4 out of 5
following a purchase from 16/09/2020
Product conforms but no explanations on how to fix the net.
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Pierre-joel T.
Rating: 5 out of 5
following a purchase from 16/09/2020
Fast. Professional. Warranty that worked perfectly after 4 years + gift. High-end product.
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Michaela B.
Rating: 5 out of 5
following a purchase from 16/09/2020
Excellent service, fantastic product, arrived in very short time. Fantastic!
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Lydie Z.
Rating: 5 out of 5
following a purchase from 14/09/2020
I paid more for fast delivery. But that was not the case. Only disappointment. The material is of very good quality. The delivery person, the package, and the material are top-notch.
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Peggy B.
Rating: 5 out of 5
following a purchase from 15/09/2020
Very serious site, I recommend. The material purchased (ninja course and accessories) is of very good quality.
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Florence P.
Rating: 1 out of 5
following a purchase from 05/08/2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
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Mickael R.
Rating: 5 out of 5
following a purchase from 05/07/2020
Very good product conforming to the description. A small tip for assembling the legs: add some lubricant to facilitate assembly 😊
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Christophe P.
Rating: 1 out of 5
following a purchase from 11/07/2020
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
D
Didier O.
Rating: 5 out of 5
following a purchase from 20/08/2020
A company with a very high level of excellence because: 1° the product sold is of great quality. (compared to other trampolines) 2° the customer service is exceptionally responsive, efficient, and attentive. 3° the delivery and packaging are effective and careful. 4° the quality/service/price ratio is unbeatable. In short, you can buy with your eyes closed and I insist on having been able to compare with many competing trampolines installed at friends' houses, this one is of significantly superior quality and moreover, this company provides remarkable customer service.
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Alain D.
Rating: 5 out of 5
following a purchase from 10/09/2020
Good internet presentation, good products, fast delivery. We also have the impression of dealing with professionals in the field, and not parasites like *** or ***.
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Bruno J.
Rating: 5 out of 5
following a purchase from 09/09/2020
Excellent!
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Hesry K.
Rating: 5 out of 5
following a purchase from 10/09/2020
Hello, I had a doubt about the exact size of the trampoline as it was purchased in 2011; I called your services and someone kindly did some research and found the order from that time. It is really very kind of them.
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Marie-laure G.
Rating: 5 out of 5
following a purchase from 10/09/2020
I was very satisfied and quick for the order
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Estelle E.
Rating: 2 out of 5
following a purchase from 15/06/2020
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
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Pascal M.
Rating: 4 out of 5
following a purchase from 20/05/2020
Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.
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Florence M.
Rating: 5 out of 5
following a purchase from 09/09/2020
Very satisfactory product, conforms to my expectations
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Arnaud M.
Rating: 5 out of 5
following a purchase from 03/06/2020
Products conform to the request
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Klaus F.
Rating: 5 out of 5
following a purchase from 05/09/2020
Fast delivery! Goods as described! Fit perfectly! Everything ok!!
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Michael V.
Rating: 5 out of 5
following a purchase from 23/06/2020
Everything went great. All in order
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Robert J.
Rating: 5 out of 5
following a purchase from 17/08/2020
Excellent service. The delivery was in accordance with the order. The products are of quality. Thank you very much to your whole good team!
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Nadège M.
Rating: 4 out of 5
following a purchase from 29/05/2020
the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.
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Jean-christophe B.
Rating: 5 out of 5
following a purchase from 11/06/2020
very good
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Michele J.
Rating: 4 out of 5
following a purchase from 31/08/2020
The products match my choice and are correct and very well suited.
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Olivier V.
Rating: 5 out of 5
following a purchase from 04/09/2020
Very responsive customer service.
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Frédéric P.
Rating: 5 out of 5
following a purchase from 26/08/2020
No problems, quick order, conforming to the requested expectations. Regards
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Marie Laure P.
Rating: 4 out of 5
following a purchase from 29/06/2020
It's a shame that we had to wait several months between the time of the order and the time of delivery
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Brigitte L.
Rating: 5 out of 5
following a purchase from 06/09/2020
good quality of materials and fast
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René B.
Rating: 5 out of 5
following a purchase from 28/08/2020
The order was processed efficiently and the delivery went smoothly without any problems.
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Nathalie E.
Rating: 5 out of 5
following a purchase from 08/07/2020
Very good product
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Nathalie S.
Rating: 5 out of 5
following a purchase from 08/07/2020
Serious company and quality product. I was just delivered with a month delay due to the health difficulties after confinement...
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Nicolas V.
Rating: 5 out of 5
following a purchase from 30/08/2020
Perfect
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Michel C.
Rating: 5 out of 5
following a purchase from 07/07/2020
Easy navigation, attentive and efficient staff.
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Adelaide G.
Rating: 5 out of 5
following a purchase from 18/06/2020
Great seller, very serious.
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Guillaume V.
Rating: 5 out of 5
following a purchase from 06/09/2020
Product conforms to the order, delivered quickly. Nothing to complain about.
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Philippe L.
Rating: 1 out of 5
following a purchase from 22/05/2020
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Laurent C.
Rating: 5 out of 5
following a purchase from 05/09/2020
Everything was perfect and well conditioned
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Gerard B.
Rating: 4 out of 5
following a purchase from 18/07/2020
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
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Charlene L.
Rating: 4 out of 5
following a purchase from 01/07/2020
Good product but extremely long delivery time
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Yvette D.
Rating: 5 out of 5
following a purchase from 18/06/2020
We are very satisfied with our trampoline. Despite the difficulties related to the current pandemic, France Trampoline has shown great professionalism!
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Isabelle F.
Rating: 5 out of 5
following a purchase from 05/08/2020
Exact ease and perfect and quick information, very good quality products, I would recommend France trampoline without hesitation. Thank you for your good services
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