France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
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Severine P.
Rating: 5 out of 5
following a purchase from 09/05/2020
Robust product, in line with my expectations. Excellent quality material. Quick and easy installation. Delivery a bit long but correct given the circumstances. Order placed during the confinement period.
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Eric J.
Rating: 5 out of 5
following a purchase from 27/04/2020
Order received on the exact day that was agreed with you. Very good quality trampoline.
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Gabriel B.
Rating: 5 out of 5
following a purchase from 26/05/2020
Total satisfaction regarding the delivery and - which is obviously essential - the quality of the material.
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Thomasset M.
Rating: 4 out of 5
following a purchase from 27/04/2020
High quality product. I am completely satisfied, too bad the delay is so long and that the order arrives in two parts. I still recommend the site.
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Celine W.
Rating: 5 out of 5
following a purchase from 04/05/2020
Very good product.
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Jessika M.
Rating: 5 out of 5
following a purchase from 05/05/2020
Very good product this oval trampoline, small downside - the green protection along does not hold well on the structure bars. Too bad, it needs to be readjusted. - the exit net in front of the ladder should have something hard on each side of the closure, it's a hassle for a 5-year-old to go down without pulling on the net which quickly deforms. - the basketball hoop is not great for the price, the attachment system needs improvement, it damages the green protection of the trampoline. But I still recommend this trampoline for a gymnast, it's ideal for doing flips and somersaults. Thank you
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Sylvie V.
Rating: 5 out of 5
following a purchase from 19/03/2020
Products of very, very high quality! Very proud of my purchases! Thank you so much! The only small problem is the trampoline cover, it is very large and heavy so difficult to put on. I suppose it is made for winter, but in that case a small thin cover would suffice for summer! Best regards.
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Baby S.
Rating: 5 out of 5
following a purchase from 24/05/2020
Quality in line with the description. Sturdy, easy assembly, good hold, excellent quality.
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Max B.
Rating: 5 out of 5
following a purchase from 04/04/2020
Very good trampoline of good quality and sturdy.
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Emmanuelle S.
Rating: 5 out of 5
following a purchase from 13/04/2020
Confinement period not representative, otherwise the follow-up was correct and friendly.
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Anne L.
Rating: 4 out of 5
following a purchase from 24/05/2020
Delivery a bit long but excusable given the circumstances.
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Amadou N.
Rating: 5 out of 5
following a purchase from 12/06/2020
Excellent service, deadline respected, very satisfied
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Christele C.
Rating: 1 out of 5
following a purchase from 22/07/2020
I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be so kind as to explain in more detail the reasons for your disappointment? We remain at your disposal at [email protected]. Best regards, The France Trampoline team
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Sophie D.
Rating: 5 out of 5
following a purchase from 12/04/2020
Very good trampoline. Difficulty in putting the protection net on.
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René V.
Rating: 5 out of 5
following a purchase from 05/05/2020
QUALITY PRODUCT WITH EASY TO READ AND IMPLEMENT ASSEMBLY INSTRUCTIONS.
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Jerome B.
Rating: 4 out of 5
following a purchase from 15/05/2020
Order in the difficult context of confinement. Delay and partial delivery, overall satisfactory given the conditions and good communication from customer service. However, the logistics providers for delivery are not up to par, unreachable, and not flexible at all. The second delivery was left in front of our door in view of everyone in our absence. The delivery person signed in our place, thus validating the delivery. Once installed, the trampoline is completely satisfactory.
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Sandrine K.
Rating: 5 out of 5
following a purchase from 14/04/2020
Very good product, but the delay is a bit long and France Trampoline did not keep us informed of the delivery delays. We had to follow up several times. Too bad.
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Isaline C.
Rating: 5 out of 5
following a purchase from 25/04/2020
Very good quality
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Brigitte S.
Rating: 1 out of 5
following a purchase from 27/05/2020
I am disappointed. The delivery took much longer than indicated. We waited almost two months for the delivery. There was no German contact person, very bad. Description of the product in another language, insufficient. For the money, the quality is satisfactory. There was already a small hole at the top of the tent. I will not order anything from this provider again. Very disappointing experience.
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Response from France Trampoline
Dear customer, thank you for your comment. Due to the current global situation, our supply chains did not function with the usual reliability. There must have been an overflow from the French boutique, which is why we could not provide you with a German contact person. We do our best to always be available for you and to help you. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Marie-pierre M.
Rating: 5 out of 5
following a purchase from 18/06/2020
A hotline that answers the phone! And every time! That's rare. Good advice because I had a doubt about the product to buy. Reliable information about the product, delivery and reception dates.
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Sacha S.
Rating: 4 out of 5
following a purchase from 20/04/2020
Very good quality trampoline. However, the delay was moderately respected, possibly linked to the COVID crisis. This does not justify, however, a sporadic communication depending on the person involved. Contradictory information and not easy to obtain.
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Jimmy P.
Rating: 5 out of 5
following a purchase from 08/05/2020
Quality trampoline and great size for the upcoming months of confinement 😄
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Sandra B.
Rating: 5 out of 5
following a purchase from 09/05/2020
Perfect, precise and highly professional. Moreover, remarkable merchandise.
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Cyril P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Hello, I received a defective item, I have photos as proof.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Gérald W.
Rating: 4 out of 5
following a purchase from 26/04/2020
Very good quality material. However, I would have liked more photos of the protective cover that cannot be put on without removing the net, which is therefore much more complicated than I thought.
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Laure R.
Rating: 5 out of 5
following a purchase from 20/06/2020
Very good product, quality.
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Julien O.
Rating: 4 out of 5
following a purchase from 04/04/2020
Very good material! Only 2 negative points: Very long order but with COVID we can understand. Be careful, delivery to Switzerland is possible but customs fees and taxes are high!!! The rest is all positive: assembly is quite simple and the material is very solid! I recommend this product to everyone! A good compromise between a garden trampoline for all, and a pro trampoline for children who want to progress in tricks! My children are fans and so am I!
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Séverine J.
Rating: 5 out of 5
following a purchase from 10/07/2020
Perfect. I do not regret my purchase for the great happiness of my children. Serious and friendly staff.
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Sylvie C.
Rating: 5 out of 5
following a purchase from 22/05/2020
Very good
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Emilie B.
Rating: 2 out of 5
following a purchase from 14/05/2020
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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William B.
Rating: 5 out of 5
following a purchase from 02/05/2020
Very satisfied with the product,
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Timothée D.
Rating: 4 out of 5
following a purchase from 19/04/2020
Great products, too bad the delays are so long but it's worth the wait.
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Stephane C.
Rating: 5 out of 5
following a purchase from 18/06/2020
The products and services are very satisfactory.
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Chrystele R.
Rating: 4 out of 5
following a purchase from 01/05/2020
Long delivery but warned in advance and good follow-up afterwards
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Paul M.
Rating: 5 out of 5
following a purchase from 11/06/2020
Great service. They took back the first product I ordered incorrectly to send me the right one, all for free and in a short time.
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Karin H.
Rating: 5 out of 5
following a purchase from 08/07/2020
Everything is okay! Always happy to do it again!
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Edith L.
Rating: 2 out of 5
following a purchase from 02/06/2020
Delivery time way too long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Clément F.
Rating: 4 out of 5
following a purchase from 27/06/2020
Robust product, meets my expectations. I asked a technical question on the answering machine, I am still waiting for a response. In a month and a half, I think they had time to listen to it. So I solved my issue by myself.
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Pierluigi P.
Rating: 5 out of 5
following a purchase from 17/07/2020
Excellent seller. Great item description. Thanks for the next purchase.
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