Customer reviews of France Trampoline

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Jessica V.

Rating: 5 out of 5

Published on 23/05/2019 à 21h39 following a purchase from 02/05/2019

Trampoline conforms to the description, of nice quality, the girls are delighted, to see over time

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Jenny U.

Rating: 5 out of 5

Published on 23/05/2019 à 20h54 following a purchase from 12/04/2019

Our trampoline is 10 years old and is still in good condition with a few basic replacements. We take care of it, that's all! And we've never had an accident... even when there are too many children on it! And it also serves as a lounge for the kids when it's too hot to jump... (Very happy with our purchase for our 8 grandchildren who are now 14 and 9 years old!)

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Jean-charles A.

Rating: 5 out of 5

Published on 23/05/2019 à 19h43 following a purchase from 30/04/2019

Precise information by phone, clean packaging, deadlines ok, good quality material, correct prices

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Stephanie B.

Rating: 5 out of 5

Published on 23/05/2019 à 17h41 following a purchase from 27/04/2019

Perfect! Thank you

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Isabelle L.

Rating: 2 out of 5

Published on 23/05/2019 à 13h38 following a purchase from 02/05/2019

The delivery was very poorly managed. 3 days late without any explanation even though it was an express delivery. We had to call customer service to get news

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Response from France Trampoline Published on 02/05/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not bring you complete satisfaction. This delay, unfortunately beyond our control, does not reflect the quality of service we strive to provide. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, the France Trampoline team

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Frederic F.

Rating: 5 out of 5

Published on 23/05/2019 à 12h22 following a purchase from 01/05/2019

Package very well packaged. The only problem is that I found my packages in front of my house left by the delivery person without my signature of receipt; if I were dishonest, I could have said that I did not receive the packages.

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Michel P.

Rating: 5 out of 5

Published on 23/05/2019 à 12h18 following a purchase from 02/05/2019

I am very satisfied

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Laurie G.

Rating: 5 out of 5

Published on 23/05/2019 à 11h23 following a purchase from 30/04/2019

Perfect

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Joel D.

Rating: 5 out of 5

Published on 23/05/2019 à 10h51 following a purchase from 02/05/2019

Very good service.

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Sylvain D.

Rating: 5 out of 5

Published on 23/05/2019 à 10h44 following a purchase from 02/05/2019

Excellent! Customer service call: product knowledge +++ Very pleasant to be understood

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Amelie B.

Rating: 5 out of 5

Published on 23/05/2019 à 09h18 following a purchase from 02/05/2019

Birthday gift for our 7-year-old daughter who is going into trampoline sports section and well, nothing to complain about, the trampoline is great, the flexibility of the mat is amazing and the quality is top-notch... Bravo France Trampoline

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Jacques B.

Rating: 4 out of 5

Published on 22/05/2019 à 21h56 following a purchase from 01/05/2019

the product I bought is perfect. but I paid an extra fee for fast delivery, Chronopost 20, my package arrived 5 days later...

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Matthias F.

Rating: 5 out of 5

Published on 22/05/2019 à 19h55 following a purchase from 15/05/2019

Unfortunately, there were transport damages, but these were resolved uncomplicatedly or replacement parts were delivered. Thank you for that.

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Denis M.

Rating: 5 out of 5

Published on 22/05/2019 à 17h47 following a purchase from 01/05/2019

Very good

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Christelle L.

Rating: 4 out of 5

Published on 22/05/2019 à 11h48 following a purchase from 01/05/2019

Delivery on time. Correct product although there is no elastic with the fiberglass rods on the upper part. Otherwise, it corresponds to the order

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Jeanne G.

Rating: 5 out of 5

Published on 22/05/2019 à 09h24 following a purchase from 01/05/2019

Fast and professional shipping and delivery

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Christelle S.

Rating: 5 out of 5

Published on 22/05/2019 à 08h28 following a purchase from 30/04/2019

Very good

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Yoann C.

Rating: 4 out of 5

Published on 22/05/2019 à 08h27 following a purchase from 01/05/2019

Very nice quality trampoline. However, the instructions for assembly need to be revised as they are not clear at all.

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Steffen G.

Rating: 5 out of 5

Published on 21/05/2019 à 20h22 following a purchase from 13/05/2019

Top. Also the telephone advice!

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Claire U.

Rating: 5 out of 5

Published on 21/05/2019 à 19h11 following a purchase from 21/04/2019

Very good

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Fabien C.

Rating: 5 out of 5

Published on 21/05/2019 à 13h24 following a purchase from 30/04/2019

Very responsive services, good advice. very good quality.

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Odile B.

Rating: 5 out of 5

Published on 20/05/2019 à 21h29 following a purchase from 29/04/2019

very good organization, no mistakes or minor issues to report, perfect

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Lydie H.

Rating: 4 out of 5

Published on 20/05/2019 à 19h12 following a purchase from 26/04/2019

Difficult to find the right net among all the products offered

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Eve P.

Rating: 4 out of 5

Published on 20/05/2019 à 16h30 following a purchase from 18/04/2019

*** is very nice

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Stéphane T.

Rating: 5 out of 5

Published on 20/05/2019 à 14h59 following a purchase from 29/04/2019

Good quality product, fast shipping.

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Julien C.

Rating: 5 out of 5

Published on 20/05/2019 à 14h57 following a purchase from 29/04/2019

I ordered a BOOSTER trampoline. I had everything regularized. In the end, I retracted because after reflection it was a bit tight for my 2-year-old son. No issues with the cancellation. Very professional, pleasant, and responsive customer service. Everything was resolved within the day. I really agree with all the positive reviews I have read online. Serious company. I recommend without worries and will gladly recommend again.

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Annie C.

Rating: 5 out of 5

Published on 20/05/2019 à 14h29 following a purchase from 29/04/2019

fast, efficient

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Abed-meraim B.

Rating: 5 out of 5

Published on 20/05/2019 à 12h28 following a purchase from 27/04/2019

Fast and efficient

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Bruno G.

Rating: 5 out of 5

Published on 20/05/2019 à 11h30 following a purchase from 27/04/2019

Very good

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Maurice B.

Rating: 5 out of 5

Published on 20/05/2019 à 09h37 following a purchase from 29/04/2019

Order and delivery very good

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Martine A.

Rating: 4 out of 5

Published on 19/05/2019 à 16h12 following a purchase from 26/04/2019

To be sure to have my order on time, I chose an express order in 24 hours, and on the scheduled day I received a text that there was a problem and that my delivery was delayed!!! And since the next day was May 1st, I only received my package the day after that!! In the meantime, I still paid VERY, TOO much for this delivery!! Otherwise, nothing to say: very good packaging, item corresponding well to my order!

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Sylvain P.

Rating: 5 out of 5

Published on 19/05/2019 à 14h55 following a purchase from 28/04/2019

Quite difficult to find the right spare parts. I contacted customer service. After that, everything was top-notch

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Lydie D.

Rating: 5 out of 5

Published on 19/05/2019 à 10h51 following a purchase from 27/04/2019

very good

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Régis Et Emmanuèle D.

Rating: 5 out of 5

Published on 19/05/2019 à 09h51 following a purchase from 26/04/2019

*****

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Xavier P.

Rating: 1 out of 5

Published on 19/05/2019 à 09h25 following a purchase from 26/04/2019

I did not receive a response to my complaint following a serious delivery problem

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Response from France Trampoline Published on 28/04/2019

Hello, and thank you for taking the time to leave us a comment. According to our information, in your email dated May 4th, you indicated that you had found a solution with the carrier for the delivery of your package. Could you please send us an email at [email protected] if that was not the case? We are at your disposal. Best regards, the France Trampoline team

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Frederic A.

Rating: 5 out of 5

Published on 19/05/2019 à 08h17 following a purchase from 28/04/2019

Very good and easy to order

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Bertrand M.

Rating: 5 out of 5

Published on 18/05/2019 à 15h44 following a purchase from 24/04/2019

excellent

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Jean Jacques V.

Rating: 5 out of 5

Published on 17/05/2019 à 19h30 following a purchase from 25/04/2019

Very good phone contact that helped me know which replacement fabric to order.

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Gaetan D.

Rating: 5 out of 5

Published on 17/05/2019 à 19h25 following a purchase from 25/04/2019

Fast delivery and very good quality products

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Lionel V.

Rating: 4 out of 5

Published on 17/05/2019 à 18h57 following a purchase from 11/04/2019

It's true that once assembled, the trampoline looks great and is impressive. But the assembly is far from being as easy as in the online help videos. In particular, the famous 'exclusive' T-junctions only fit very difficultly with some other parts. Contacted, the customer service encouraged us to assemble them with force. A few well-placed hammer blows got it done. But the assembly that should have taken an afternoon ended up taking several days. And the trampoline is probably no longer fully dismountable now.

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