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C
Rating: 5 out of 5
Perfect
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Very professional follow-up, super good quality item
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I
Rating: 5 out of 5
Not installed yet, thank you
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M
Rating: 5 out of 5
The net was not available, so the delays were a bit long, but when the merchandise was announced, I was regularly informed about the departure of the package and its tracking. I recommend the seriousness of the after-sales service of France Trampoline. Merchandise arrived in very good condition. Bravo to the whole team
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A
Rating: 4 out of 5
4 stars just because the delay was very long and without news. Too bad. I had to call to get news about my order and very good phone reception. We knew there was a supply delay, but once the delay passed, an email to announce the delay would have been appreciated
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A
Rating: 5 out of 5
Very very good product, the children are delighted. Quality product, after-sales service very very good. I recommend with my eyes closed.
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M
Rating: 5 out of 5
Very good and friendly technical support. Here I was able to get a suitable spare part for my trampoline from a manufacturer that no longer exists.
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A
Rating: 5 out of 5
I left a voicemail. Callback the next day from a pleasant and competent advisor. A person on the other end of the line! Extraordinary!
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B
Rating: 5 out of 5
Very good support. The hotline staff in France was very eager to expedite the order, as it was delayed due to an error on my part (incorrect information). It worked out and the gift arrived on time.
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C
Rating: 5 out of 5
Everything was very simple: order online and delivery. Except for a small downside: the assembly, we took longer than expected and the instructions were sometimes not obvious to understand.
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S
Rating: 4 out of 5
My children love this mega trampoline ;-)
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V
Rating: 1 out of 5
Hello, We are not satisfied with the order. Several pieces were damaged. For that price we expected quality materials.
Response from France Trampoline
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.
J
Rating: 5 out of 5
Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍
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A
Rating: 5 out of 5
Fast delivery, top material
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A
Rating: 5 out of 5
Very good, fast and compliant shipping
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P
Rating: 5 out of 5
Very good quality article Very easy to assemble Quality delivery and logistics tracking.
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A
Rating: 5 out of 5
Fast delivery and quality product, the kids love their ninja line!
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N
Rating: 5 out of 5
Finding spare parts for a trampoline that is over ten years old is not easy except with France Trampoline where the parts are always available
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A
Rating: 5 out of 5
Everything was perfect except for a small incident with the carrier, resolved after a phone call.
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V
Rating: 5 out of 5
Great, as ordered
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J
Rating: 5 out of 5
Very quick and hassle-free customer service: my trampoline jump mat under warranty was replaced on my first phone call. Thank you for your efficiency!
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N
Rating: 5 out of 5
Great trampoline, the kids love it
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F
Rating: 5 out of 5
Purchase made to replace our old 15-year-old trampoline. We were advised by phone and we are completely satisfied with our purchase.
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L
Rating: 5 out of 5
Product meets my expectations. Simple order, delivery within the announced deadlines. I installed this brake yesterday without any problems and the kids are having a blast!
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F
Rating: 5 out of 5
We ordered a trampoline, good product, good quality.
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C
Rating: 5 out of 5
Very good. Very good bounce for children and adults.
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S
Rating: 5 out of 5
Packages delivered on time and without issues.
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E
Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
Second trampoline in 10 years. Always good quality, and a quality and responsive customer service. Thank you again
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F
Rating: 5 out of 5
Good reception of the perfectly packaged parcel! Excellent trampoline for our daughter, a young gymnast!
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D
Rating: 5 out of 5
The trampoline looks very good, is well made and has a high bounce power. Very good advice (in English or French) on the phone. Extremely fast delivery. Everything top.
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M
Rating: 5 out of 5
It's all good
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A
Rating: 4 out of 5
Great purchase! The kids are thrilled! However, we find that the zip line cable is too thin and the spring a bit light... We'll see over time how all this holds up!
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P
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
We are very satisfied.
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M
Rating: 5 out of 5
Fast shipping. Top quality in material and workmanship. The safety net fits well for our Ampel 24 360 trampoline.
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D
Rating: 5 out of 5
Excellent service, nothing to report.
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S
Rating: 5 out of 5
Delivery compliant and assembly rather simple. Durability of the material. However, the basketball hoop does not hold.
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B
Rating: 5 out of 5
We ordered and set up a zip line. It gives the children a huge amount of fun. The material also seems to be okay so far. The ordering process went basically as expected, smoothly.
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E
Rating: 5 out of 5
Great communication for a complicated mat to find, thank you very much for everything.
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