Customer reviews of France Trampoline

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Jérôme V.

Rating: 4 out of 5

Published on 21/01/2014 à 16h52 following a purchase from 12/11/2013

Quality service.

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Jean-michel G.

Rating: 5 out of 5

Published on 21/01/2014 à 15h50 following a purchase from 22/10/2013

Fast transaction, no delivery issues. Impeccable material. Simple assembly. Small downside: the assembly instructions for the ladder are not very clear.

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Response from France Trampoline Published on 26/10/2013

Hello, Thank you for your comment. We left you a message on your mobile to know exactly what issue you encountered so that we can improve it if necessary. We remain at your disposal at 05 56 36 04 62 from Monday to Friday. The France Trampoline team.

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Annie A.

Rating: 5 out of 5

Published on 21/01/2014 à 15h38 following a purchase from 22/10/2013

100% satisfied, delivery, installation and assembly, my 4 little grandchildren very satisfied (4, 7 and 9 years old), the parents too!

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Alain G.

Rating: 4 out of 5

Published on 21/01/2014 à 10h18 following a purchase from 26/11/2013

Review on the evaluation system: not extraordinary and not very clear

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Guillaume N.

Rating: 4 out of 5

Published on 20/01/2014 à 20h56 following a purchase from 02/12/2013

Efficient site

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Lorenzo M.

Rating: 4 out of 5

Published on 20/01/2014 à 17h19 following a purchase from 16/12/2013

Clear, quick to send, instructions in the packages very well done. Only small remark to reach perfection: The packages were well wrapped in cellophane, but the cardboard boxes were extremely dusty, very very dirty (as if the storage was not done in good conditions and the material had been in stock for a long time... :-()! This obviously did not deteriorate the material, but it does not favor a nice image of what will come out of the box! That said, we are in the detail. Best regards. ***

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Response from France Trampoline Published on 17/12/2013

Hello, We thank you for your positive feedback on the entire service. We have nevertheless forwarded your remark to our preparation service. If you have any questions, do not hesitate to call us or send us an email. The France Trampoline team.

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Jean-yves D.

Rating: 5 out of 5

Published on 20/01/2014 à 15h56 following a purchase from 11/11/2013

We ordered a protective cover for our trampoline during the end-of-year holidays. We received it very quickly, the day after our great surprise. We are therefore very satisfied with the service.

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Olivier L.

Rating: 5 out of 5

Published on 20/01/2014 à 10h54 following a purchase from 07/10/2013

Fast delivery, clear product details, good quality/price ratio. Availability of accessories or spare parts additionally

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Christophe M.

Rating: 5 out of 5

Published on 19/01/2014 à 17h24 following a purchase from 15/12/2013

excellent phone support, a technician called me back within 3 hours and the delivery times were very fast. Well done

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Anaud L.

Rating: 5 out of 5

Published on 18/01/2014 à 14h17 following a purchase from 16/11/2013

Received in 2 days. Perfect and thank you.

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Marc R.

Rating: 5 out of 5

Published on 17/01/2014 à 19h41 following a purchase from 13/12/2013

Christmas gift that brought joy to our 6-year-old son and received our full satisfaction both for its quality, its originality (we chose an oval trampoline), and for the responsiveness and efficiency of the sales team.

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Hervé L.

Rating: 5 out of 5

Published on 17/01/2014 à 18h32 following a purchase from 29/11/2013

Product conforms and especially of great quality! The whole set assembles easily. Impeccable service

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Alban B.

Rating: 5 out of 5

Published on 17/01/2014 à 14h57 following a purchase from 04/10/2013

Very good site. No delivery issues. Very serious customer service. Nothing to report.

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David M.

Rating: 5 out of 5

Published on 17/01/2014 à 10h41 following a purchase from 25/10/2013

Provider of very high quality, with exceptional professionalism. Order followed, verified and corrected following my error. Resending of damaged parts in a very short time. Well done. Very high quality material

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Florence D.

Rating: 5 out of 5

Published on 17/01/2014 à 10h23 following a purchase from 04/10/2013

Great site, very clear. Perfect phone reception and quick consideration. Perfect delivery to the storage point. Nothing to really say, great service and great product quality.

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Iñigo E.

Rating: 4 out of 5

Published on 17/01/2014 à 09h28 following a purchase from 22/11/2013

Easy and clear purchase. Shipping without problems. I made an inquiry during the purchase process, but I have not received a response.

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Response from France Trampoline Published on 22/11/2013

Good afternoon, Thank you very much for your comment. I have sent you an email responding to your inquiry. I apologize for the delay in our response. Best regards, The Jump'in Spain team

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Christophe P.

Rating: 2 out of 5

Published on 16/01/2014 à 16h42 following a purchase from 24/10/2013

Error on one package among the 3 delivered

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Response from France Trampoline Published on 28/10/2013

Hello, There was indeed a preparation error with your order and we apologize once again. As soon as you informed us of this issue on Wednesday 08/01 afternoon, we sent the missing package the next day and it was delivered to you on Tuesday 14/01. The carrier proceeded with the delivery and collection of the wrong package quite quickly and we thank you for your availability. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.

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Christian L.

Rating: 5 out of 5

Published on 16/01/2014 à 14h35 following a purchase from 10/10/2013

excellent consideration of my request and fast delivery

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Mortier G.

Rating: 4 out of 5

Published on 16/01/2014 à 11h54 following a purchase from 03/10/2013

I found what I was looking for without too much difficulty.

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Gerard M.

Rating: 5 out of 5

Published on 16/01/2014 à 09h15 following a purchase from 28/11/2013

very satisfied, fast delivery, and appreciated order control

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Noelle C.

Rating: 5 out of 5

Published on 15/01/2014 à 22h44 following a purchase from 16/10/2013

very satisfied, the trampoline seems to be of very good quality, the safety net is really sturdy!

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Catherine C.

Rating: 5 out of 5

Published on 14/01/2014 à 21h29 following a purchase from 08/10/2013

Very good

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Jean Hugues P.

Rating: 5 out of 5

Published on 14/01/2014 à 10h23 following a purchase from 19/11/2013

Excellent. 😊😊😊😊😊

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Isabelle O.

Rating: 5 out of 5

Published on 13/01/2014 à 22h44 following a purchase from 30/09/2013

Great product, the kids are thrilled. Very fast delivery

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Christèle H.

Rating: 5 out of 5

Published on 13/01/2014 à 21h44 following a purchase from 25/11/2013

Excellent trampoline. Excellent customer service.

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Damien C.

Rating: 5 out of 5

Published on 13/01/2014 à 12h24 following a purchase from 09/12/2013

Responsive customer service at sale and delivery on time.

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Gérard T.

Rating: 5 out of 5

Published on 13/01/2014 à 11h41 following a purchase from 07/10/2013

Very quick response to replace a damaged protective cover.

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Eva P.

Rating: 4 out of 5

Published on 12/01/2014 à 20h37 following a purchase from 06/10/2013

We really liked the personalized treatment. Ms. Leyre was very kind in resolving doubts at all times, and we are happy with the service provided. The quality of the product is good, and we are satisfied with the purchase. We would recommend the store to others who want to buy a trampoline. If in the future we need to buy something else, we will surely buy here again.

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Patricia D.

Rating: 5 out of 5

Published on 12/01/2014 à 14h54 following a purchase from 10/11/2013

Excellent welcome and advice, very serious company. Perfect delivery, nothing to complain about

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Jean Noel Et Nathalie B.

Rating: 4 out of 5

Published on 12/01/2014 à 14h47 following a purchase from 03/11/2013

Everything went well. Delivery on time and product matching our expectations

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Pau M.

Rating: 5 out of 5

Published on 10/01/2014 à 20h29 following a purchase from 27/09/2013

Everything correct, delivery on the agreed date, quality material.

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Miguel C.

Rating: 5 out of 5

Published on 10/01/2014 à 14h53 following a purchase from 22/11/2013

That it could be assembled and disassembled more easily.

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Herve C.

Rating: 4 out of 5

Published on 10/01/2014 à 14h37 following a purchase from 27/09/2013

Good advice, trampoline well packaged for transport, waiting to assemble it

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Luc F.

Rating: 5 out of 5

Published on 10/01/2014 à 13h54 following a purchase from 25/10/2013

Good communication - quickly delivered - easy and quick to assemble - good quality... the children are delighted!

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Dominique M.

Rating: 4 out of 5

Published on 10/01/2014 à 09h46 following a purchase from 25/10/2013

Appropriate package, friendly delivery person but delivery was delayed by 24 hours without warning and without agreement. No missing parts, very easy assembly, very good use.

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Arnoul D.

Rating: 5 out of 5

Published on 10/01/2014 à 09h41 following a purchase from 15/11/2013

Very good service, fast delivery, impeccable condition of the boxes, the delivery person even helped me carry all the boxes one by one to get them into the house. Thank you!

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Didier P.

Rating: 5 out of 5

Published on 09/01/2014 à 21h59 following a purchase from 31/10/2013

Excellent product. The children are delighted. Fast and efficient delivery.

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Daniel B.

Rating: 4 out of 5

Published on 09/01/2014 à 20h15 following a purchase from 03/10/2013

Just a small observation, during the installation of our trampoline, 3 screw caps were missing.

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Response from France Trampoline Published on 03/10/2013

Hello, We are sending you the missing parts today by post. We apologize for the inconvenience. We remain at your disposal, of course. The France Trampoline team.

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Sara P.

Rating: 5 out of 5

Published on 09/01/2014 à 10h13 following a purchase from 03/10/2013

The trampoline is new so everything works very well now. The only thing that worries us is its deterioration over time.

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Response from France Trampoline Published on 05/10/2013

Thank you for your comment. And don't worry about possible deterioration over time, as we have all the necessary spare parts for our trampolines available if you ever need them. Best regards, The Jump'in Spain team

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Veronique B.

Rating: 5 out of 5

Published on 09/01/2014 à 09h20 following a purchase from 03/10/2013

Very good telephone information. Quick and efficient handling. Fast shipping, very good product corresponding to the description made. However, problems related to the carrier.

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Response from France Trampoline Published on 04/10/2013

Hello, We apologize for the issues encountered with the delivery person. He delivered without making an appointment as you were delivering to a company. The delivery note does not carry any reservations. Of course, do not hesitate to contact us if you have any comments to improve this service and/or questions about the product. The France Trampoline team.