France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The material is of good quality, relatively easy to assemble, overall, it lives up to its promises. Just one issue with delivery, the package arrived completely torn open, the delivery person was clearly not trained in quality service.....
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Joel B.
Rating: 5 out of 5
following a purchase from 06/05/2024
Excellent product and efficient customer service.
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Marie-Hélène R.
Rating: 5 out of 5
following a purchase from 03/05/2024
We were very satisfied after purchasing a trampoline.
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Fritz R.
Rating: 4 out of 5
following a purchase from 14/04/2024
Great set. One important criticism: no self-locking nuts are provided. I bought these at the hardware store after the delivered ones came loose. Dangerous! Must definitely be replaced in the future.
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Stephanie S.
Rating: 5 out of 5
following a purchase from 14/04/2024
The trampoline net arrived quickly and is of high quality. Thank you very much.
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Stephane L.
Rating: 5 out of 5
following a purchase from 21/04/2024
Perfect. They contact you even before sending your package to ensure compatibility. Truly great professionalism. Thank you!
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Déborah S.
Rating: 5 out of 5
following a purchase from 03/05/2024
Perfect
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Kurt P.
Rating: 5 out of 5
following a purchase from 01/05/2024
Very professional; quality products, fast and correct service, I recommend!
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Frederic L.
Rating: 5 out of 5
following a purchase from 03/05/2024
Very good listening and quick solutions.
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Maxime S.
Rating: 5 out of 5
following a purchase from 01/05/2024
Fast delivery, product as described. We just reordered the net attachments for nothing as they were provided but not mentioned on the site and product details.
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Bernard S.
Rating: 5 out of 5
following a purchase from 17/04/2024
Easy order to make, deadlines respected, satisfied.
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Joris A.
Rating: 5 out of 5
following a purchase from 01/05/2024
Product matching the description. The whole thing is installed and works perfectly even for me who is 'heavy'.
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Valérie P.
Rating: 4 out of 5
following a purchase from 29/04/2024
Good advice from the seller, deadlines respected and tutorials sent to help replace the different parts to change on the trampoline.
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Adélaïde T.
Rating: 5 out of 5
following a purchase from 02/05/2024
Perfect, I made a mistake on my order and customer service called me within 30 minutes of my order to verify.
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Benoit B.
Rating: 5 out of 5
following a purchase from 01/04/2024
The customer service is efficient: it matches an order for spare parts with a trampoline purchased several years ago and suggests modifications in case of order errors. Many customer services would not have questioned it and would have sent unusable items, proving professionalism.
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François G.
Rating: 5 out of 5
following a purchase from 26/04/2024
Very professional and attentive salesperson who gives you advice on the material. Thank you very much 👍
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Frederic B.
Rating: 5 out of 5
following a purchase from 01/05/2024
Hello, I am very satisfied with my ordered item, quick and careful shipping.
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Evelyne L.
Rating: 5 out of 5
following a purchase from 30/04/2024
Good
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Olivier R.
Rating: 4 out of 5
following a purchase from 25/03/2024
Super quality items, I have called on France Trampoline several times to change parts on my trampoline. It's so much better than throwing it away and buying a new one. However, a small downside on the availability of certain parts, I had to wait a while before getting a safety net. Other than that, it's really perfect.
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Monika W.
Rating: 5 out of 5
following a purchase from 10/04/2024
Fast delivery, nothing broken, everything great!!!
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Jeremy D.
Rating: 5 out of 5
following a purchase from 25/04/2024
Fast delivery and product matching the description. The kids are having a blast on their zip line.
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Sebastien V.
Rating: 5 out of 5
following a purchase from 27/04/2024
Perfect
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Eberhard O.
Rating: 5 out of 5
following a purchase from 09/04/2024
Everything went perfectly. Timely and complete delivery, affordable price with good quality.
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Annick P.
Rating: 5 out of 5
following a purchase from 30/04/2024
Speed. Reliability.
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Marie Noëlle G.
Rating: 5 out of 5
following a purchase from 01/04/2024
Everything very easy. Special attention paid to the accuracy of the order.
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Michaël D.
Rating: 5 out of 5
following a purchase from 28/04/2024
Quality trampoline that matches the order.
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Anne Françoise D.
Rating: 5 out of 5
following a purchase from 26/04/2024
Quick and clear response on the phone, shipment dispatched quickly. No problem. The kids are delighted!
It was difficult for us without German customer service. The delivery took a very long time. Communication was difficult. Delivery was complicated. 3 delivery attempts due to wrong packages.
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Response from France Trampoline
Hello Madam, We would like to sincerely apologize once again for the situation you faced. The delivery time was indeed extended due to a cancellation with another order. As long as you receive your request, you will find no way to pick up the first mistakenly delivered package to then restart the delivery of the correct product. We are aware that the language barrier did not make our exchange easier, but please be assured that we did our best to respond to each of your emails as quickly as possible. We hope that the assembly of your trampoline is now complete and that you can enjoy it to the fullest. Kind regards, The Trampoline Tech Team
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Jacques T.
Rating: 5 out of 5
following a purchase from 17/04/2024
NO PROBLEM
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Valery R.
Rating: 4 out of 5
following a purchase from 01/04/2024
Very good service contacted by customer service after making a reference error. I recommend.
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Marine H.
Rating: 5 out of 5
following a purchase from 29/04/2024
Simple and quick purchase. Fast and hassle-free delivery.
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Michel G.
Rating: 4 out of 5
following a purchase from 27/03/2024
Following the product ordered being out of stock, additional information during this long waiting period would have been welcome
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Renan L.
Rating: 5 out of 5
following a purchase from 26/04/2024
Excellent simply, trampoline boost up in 460. The product is indeed expensive but the quality is there. The assembly is well explained and each part of the trampoline exudes quality! Once assembled, nothing moves or almost! (except when I jump on it with my 100 Kg ...) Our daughter is delighted and the trampoline exudes safety. I recommend 100% PS: for assembling the black parts, I highly recommend not doing it in full sun (or plan for gloves)
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Bertrand M.
Rating: 4 out of 5
following a purchase from 12/04/2024
Net meeting my expectations. The quality is always on point
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Christine D.
Rating: 5 out of 5
following a purchase from 14/04/2024
Nothing to say. Everything went as planned.
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Johan L.
Rating: 1 out of 5
following a purchase from 21/04/2024
The package was sent back before I had time to pick it up at the pickup point. You need to resend it to me
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Response from France Trampoline
Hello Sir, We fully understand your frustration regarding the situation. However, our company and the carrier indicated a collection period of 7 days for the package, and it was therefore your responsibility to collect it within this timeframe. However, we would like to emphasize that we took the initiative to resend your product at our expense. Best regards, The France Trampoline team
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Julien L.
Rating: 4 out of 5
following a purchase from 29/04/2024
I am happy with the product. However, the delivery was relatively scandalous as the delivery person left the package in front of the gate and not inside where I asked him to, claiming that he didn't want to damage his truck which belongs to him. Apparently, he had already come and knew that his truck would be damaged if he went where I asked him to drop off the delivery. Knowing this, why did he take the delivery if he couldn't bring the merchandise?
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