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E
Rating: 5 out of 5
Perfect. Renewal of the protective cover that preserves the trampoline fabric.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Perfect in every way
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L
Rating: 5 out of 5
Available, friendly, and competent contact person
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F
Rating: 5 out of 5
Perfect item, delivery within the announced timeframe
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B
Rating: 5 out of 5
Functional cushion
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T
Rating: 1 out of 5
I left a review on your WhatsApp number on May 5. I received no response, a sign of a lack of consideration for your customers... my daughter-in-law, on our recommendations, ordered a trampoline from you and she confirmed to us that the net was not the same and that hers was sturdier. Here is a copy of the message I wrote to you on May 5: Hello, we have had a trampoline from you for many years. It brings us satisfaction. In 2020, we bought a premium net to replace the one that was torn. My husband noticed that the quality was much lower than the original. It tore much more quickly than the first one. Recently, my son, Thibaut Pujo, ordered the completely torn net again (order FT235609). My husband again finds a net of poor quality, fragile, while it is supposedly the premium quality. Moreover, the bottom attachments are no longer provided and therefore have to be recovered and installed by us for a price much higher than in 2020 (we paid 119€, order FT140331). So, we pay more, lower quality, and fewer accessories... in short, we are disappointed and the more it goes, the lower the quality for a higher price. Too bad... I have recommended you a lot, I will not do it anymore. Best regards, ***
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Response from France Trampoline
Hello, Thank you for your message and we sincerely apologize for the delay in our response on WhatsApp. We understand your frustration and want to assure you that we take your concerns very seriously. We are sorry to hear that you are not satisfied with the quality of our safety nets. We are constantly striving to improve our products, and your feedback is essential to help us identify areas for improvement. Regarding your son's order, we did not receive a message reporting this issue. If we had been informed, your son would only have had to send us photos, and we would have proceeded with a new shipment after analyzing the defect in our product. Customer satisfaction is our priority. As for the absence of attachments in your order, this is abnormal. It must be an error on our part, as stated in every product sheet of our nets, hooks are included. Please let us know how many you are missing, and we will proceed with a new shipment at our expense. The France Trampoline team.
A
Rating: 5 out of 5
Super delivery on the scheduled date and with respect
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K
Rating: 5 out of 5
We were looking for a zip line for one of our children's birthday. We were able to get information very quickly and realized that it would be complicated to install it at our place for now. We therefore opted for a climbing dome. The shipment was very fast, the order was very well packaged, we requested a rescheduling of the delivery with their carrier who was very responsive. We are delighted with our purchase. Next purchase the zip line 😊
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P
Rating: 4 out of 5
Very serious store, very good quality materials....
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P
Rating: 5 out of 5
Very good
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I
Rating: 4 out of 5
Very good quality.
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F
Rating: 5 out of 5
It was just as easy to place the order as it was quick to receive it. The product is in line with what we expected, its assembly/installation was simple, the children are delighted. Perfect!
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M
Rating: 5 out of 5
Fast delivery, the ordered item is of very good quality, I highly recommend you
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P
Rating: 5 out of 5
Order well received.
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M
Rating: 4 out of 5
Unfortunately, the wrong product was included in the first delivery. It was replaced without any issues.
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J
Rating: 5 out of 5
Very good product
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J
Rating: 4 out of 5
Very good trampoline, easy assembly
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A
Rating: 5 out of 5
We bought the play dome, and we are very happy with the purchase. They are very detail-oriented, even including gloves for assembly, and instructions by email to resolve doubts. Thank you. The shipping was correct.
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A
Rating: 5 out of 5
Very good product.
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C
Rating: 5 out of 5
Very satisfied.
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J
Rating: 2 out of 5
Quality rather mediocre compared to the original cushion. Given the price, I expected much better! It is certain that it will not last as long. Moreover, the edges do not hold at all. With each use, the 'skirt' of the cushion has to be put back around the frame. I never had this issue with the original cushion. Very disappointed!
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Response from France Trampoline
Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.
M
Rating: 1 out of 5
Defective product and still waiting for replacement.
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Response from France Trampoline
Hello Madam, We sincerely apologize once again for the delay in responding to your request. As we discussed, we would have proceeded with an immediate exchange if it had been possible, but this item is again out of stock due to an excessive number of pre-orders compared to our supply. The replacement may take place in autumn 2024, to our great regret. We are completely open to the idea of offering you a commercial gesture to compensate for this situation. What would you say to new accessories for your ninja course? We await your response. Best regards, The France Trampoline team.
H
Rating: 2 out of 5
Lack of information on the availability delay and its extension to the point of questioning the purchase.
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Response from France Trampoline
Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.
M
Rating: 5 out of 5
The product is perfect but I need a manual for the fixings! I couldn't manage to fix it.
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C
Rating: 5 out of 5
Product conforms, clean package.
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M
Rating: 5 out of 5
Excellent product, excellent delivery times. Slightly inadequate packaging.
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C
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very professional follow-up, super good quality item
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I
Rating: 5 out of 5
Not installed yet, thank you
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M
Rating: 5 out of 5
The net was not available, so the delays were a bit long, but when the merchandise was announced, I was regularly informed about the departure of the package and its tracking. I recommend the seriousness of the after-sales service of France Trampoline. Merchandise arrived in very good condition. Bravo to the whole team
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A
Rating: 4 out of 5
4 stars just because the delay was very long and without news. Too bad. I had to call to get news about my order and very good phone reception. We knew there was a supply delay, but once the delay passed, an email to announce the delay would have been appreciated
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A
Rating: 5 out of 5
Very very good product, the children are delighted. Quality product, after-sales service very very good. I recommend with my eyes closed.
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M
Rating: 5 out of 5
Very good and friendly technical support. Here I was able to get a suitable spare part for my trampoline from a manufacturer that no longer exists.
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A
Rating: 5 out of 5
I left a voicemail. Callback the next day from a pleasant and competent advisor. A person on the other end of the line! Extraordinary!
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B
Rating: 5 out of 5
Very good support. The hotline staff in France was very eager to expedite the order, as it was delayed due to an error on my part (incorrect information). It worked out and the gift arrived on time.
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C
Rating: 5 out of 5
Everything was very simple: order online and delivery. Except for a small downside: the assembly, we took longer than expected and the instructions were sometimes not obvious to understand.
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S
Rating: 4 out of 5
My children love this mega trampoline ;-)
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V
Rating: 1 out of 5
Hello, We are not satisfied with the order. Several pieces were damaged. For that price we expected quality materials.
Response from France Trampoline
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.
J
Rating: 5 out of 5
Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍
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