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P
Rating: 5 out of 5
Thank you for the customer service.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 1, 2, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Clear website, delivery without difficulty, product very easy to assemble, and super quality
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M
Rating: 5 out of 5
Well-made site. Great choice of products
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S
Rating: 5 out of 5
Really very nice climbing structure my son is delighted 👍
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F
Rating: 5 out of 5
Very serious teams, package shipped quickly after a phone call from France trampoline to verify that the ordered item meets my expectations.
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F
Rating: 5 out of 5
No problems between ordering and delivery, good quality material.
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A
Rating: 5 out of 5
I was able to call customer service and modify my order before shipping. They were attentive and able to make these changes.
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S
Rating: 5 out of 5
Called for a warranty request due to a broken spring. Very pleasant to quickly have someone on the phone who speaks normally and is simple and efficient. That's why I order from you.
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T
Rating: 4 out of 5
The equipment itself is very satisfactory but an 80x60 pallet for putting 3m long boxes seems a bit tight to me and the boxes ended up a bit damaged during transport.
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S
Rating: 5 out of 5
Excellent products and after-sales service at France Trampoline. We are delighted with our trampoline purchased 7 years ago, which withstands wind, sun, and rain well. We also recently bought fixing brackets to replace the two we broke back then during installation. The after-sales service quickly provided us with the corresponding reference and delivery followed right after the order was placed. Nothing to complain about; it's perfect.
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E
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Everything is well explained on the site and the delivery is top-notch. The delivery person was on time and placed the pallet in the garage.
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A
Rating: 5 out of 5
Very good after-sales service, someone called me to tell me that I had ordered too many attachments and that he would refund the surplus, super nice!
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A
Rating: 5 out of 5
Very good product, looks solid and of good quality. The assembly was just laborious alone. It is better to have two people to assemble the 3m dome to avoid bar shearing during friction until they are assembled with the other elements. In some places, the plastic wrap around the metal bars got damaged. We'll see over time if this affects the strength of the bars. The hammock module is very popular with the children.
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I
Rating: 5 out of 5
Perfect
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É
Rating: 5 out of 5
Quality and speed Thank you very much!
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S
Rating: 5 out of 5
Very good. Fast, compliant and of quality. Efficient and quick customer service
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C
Rating: 5 out of 5
Excellent quality! Fast delivery!
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N
Rating: 5 out of 5
Order of spare parts via customer service. Very good telephone advice and prompt dispatch of products with impeccable delivery.
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G
Rating: 4 out of 5
Bought for 1 month, product seems solid.
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C
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
Precise advice possibility to exchange with a contact person
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S
Rating: 5 out of 5
very satisfied with my purchase
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A
Rating: 5 out of 5
Perfect
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C
Rating: 2 out of 5
After two uses, several attachments holding the net under the jumping net are unstitched... incomprehensible.
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Response from France Trampoline
Hello, We are sorry to hear about the problem you encountered with the attachments of your trampoline net after only two uses. To help us better understand the situation and resolve the issue, could you please provide us with photos of the problem by email at [email protected]? Best regards, The France Trampoline team
P
Rating: 5 out of 5
Delivered on time, broken ends were quickly resent. Not finished assembling yet, won't be used before the end of the year, the kids are not old enough yet.
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E
Rating: 5 out of 5
Perfect and quick.
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E
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
Great 👍 my 7 and a half year old son loves his climbing dome, he spends a lot of time on it. However, the assembly was a bit laborious, we were two to set it up.
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D
Rating: 5 out of 5
Very satisfied, the site is clear and the products are of excellent quality. Our trampoline is 10 years old and hasn't budged!
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H
Rating: 5 out of 5
super service, competence, speed. order compliant. nothing to say, I recommend. Quality, correct price
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J
Rating: 5 out of 5
Very good provider. Delivery on time. Impeccable packaging.
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M
Rating: 5 out of 5
In line with my expectations
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S
Rating: 5 out of 5
Perfect both the product and the quality of service. Thank you very much
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B
Rating: 4 out of 5
The order arrived very quickly, the game is very interesting but we will see in use what its durability will be. It seems to be of good quality.
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J
Rating: 4 out of 5
Delivery on time. Product in accordance with the description but could probably have been delivered with a manual...
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A
Rating: 5 out of 5
Very good product! I highly recommend
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D
Rating: 4 out of 5
Delivery 3 days after the order... Really very fast.
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C
Rating: 2 out of 5
The safety net purchased there is not what was delivered. Exchange not possible as customer service claims it is the right one, even after several emails with photos. Safety net for diameter 366 cm does not fit on trampoline with diameter 366 cm. Just sad, as it is supposed to serve as protection for children.
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Response from France Trampoline
Dear Sir or Madam, after a renewed review of the exchange with customer service, you have received the ordered net with the correct attachments. You have sent photos that additionally confirm this. Please do not hesitate to contact customer service via email again if you still have problems with the assembly of the safety net. We will usually get back to you quickly. The Trampoline Technology Team.
B
Rating: 5 out of 5
Order compliant and fast delivery
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