Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 4 and 5 stars

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Jessy M.

Published on 31/05/2023 à 12h38 following a purchase from 17/04/2023

Good

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Elena S.

Published on 31/05/2023 à 09h48 following a purchase from 16/04/2023

Excellent service.

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Eloïse P.

Published on 30/05/2023 à 21h59 following a purchase from 07/05/2023

Fast delivery. Compliant with my expectations. Assembly a bit delicate, but it’s done, with patience. You really need to be two to assemble it. Impeccable service. Thank you.

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Marine D.

Published on 30/05/2023 à 21h46 following a purchase from 09/05/2023

Great, efficient, compliant, fast

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Cyrielle B.

Published on 30/05/2023 à 21h35 following a purchase from 07/05/2023

Before validating my order, they made sure that the ordered tarp was the right size for my trampoline. Fast shipping, very good.

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Anaïs G.

Published on 30/05/2023 à 19h28 following a purchase from 07/05/2023

Very satisfied with my order and the customer service who contacted me because they couldn't find me in their customer file to be sure I had taken the measurements of my trampoline after my order. And I thank them because thanks to them we were able to cancel the order I had just placed as I had not taken the measurements correctly and place a new order correctly.

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Charles D.

Published on 30/05/2023 à 18h32 following a purchase from 07/05/2023

Very happy with the quality

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Jean Marc E.

Published on 30/05/2023 à 15h37 following a purchase from 05/05/2023

Very good product

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Éric S.

Published on 30/05/2023 à 14h57 following a purchase from 08/05/2023

Excellent: fast, efficient, compliant material, just the assembly documentation could be improved.

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Jean-Noël B.

Published on 30/05/2023 à 12h39 following a purchase from 08/05/2023

Good service but I would have appreciated a commercial gesture since the sling cable provided with the package was too short to go around the tree and I had to order a longer one without return of the small one.

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Fanny G.

Published on 29/05/2023 à 15h18 following a purchase from 06/05/2023

The small ordered items (carabiners) were poorly packaged and slipped through the poorly taped cardboard. The after-sales service was very responsive and sent me the missing item by post.

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Cecile L.

Published on 29/05/2023 à 11h29 following a purchase from 06/05/2023

The site is still very serious, ultra-fast and careful delivery, quality and sturdy products. We had to change some wear parts (safety net among other things) on our 4.60m octagonal trampoline after 8 years of intensive use and we found the parts without any difficulty. A real pleasure for parents and children who found a trampoline almost brand new! We are now set for many years!

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Cécilia M.

Published on 29/05/2023 à 11h19 following a purchase from 06/05/2023

Very satisfied with the service, fast delivery, product compliant.

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Daniel R.

Published on 29/05/2023 à 09h34 following a purchase from 06/05/2023

Satisfactory

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Nadège R.

Published on 29/05/2023 à 08h47 following a purchase from 06/05/2023

Product corresponding to our expectations

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Herve R.

Published on 29/05/2023 à 08h31 following a purchase from 05/05/2023

Nothing to complain about, always satisfied with your products.

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Eugenie V.

Published on 28/05/2023 à 15h14 following a purchase from 03/05/2023

Very good listening and quality of products at the rendezvous...

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Sylvain C.

Published on 27/05/2023 à 09h15 following a purchase from 05/05/2023

Standard. Nothing to say.

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Jean Marie G.

Published on 26/05/2023 à 20h14 following a purchase from 04/05/2023

Very good, fast delivery, compliant with what I expected. Thank you.

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Katia C.

Published on 26/05/2023 à 13h48 following a purchase from 01/05/2023

Very good product. Just a problem with the finishing skirt not matching the poles for fixing.

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Valerie M.

Published on 26/05/2023 à 11h26 following a purchase from 03/05/2023

Good phone listening that meets my expectations. Top delivery person. Ideal products. Thank you!

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Anthony F.

Published on 26/05/2023 à 11h23 following a purchase from 04/05/2023

Delivery on time. Solid quality material.

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Gerda O.

Published on 25/05/2023 à 21h45 following a purchase from 13/04/2023

Everything perfect.

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Richard P.

Published on 25/05/2023 à 20h37 following a purchase from 03/05/2023

Very efficient after-sales service, accommodating and quick. I highly recommend France Trampoline.

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Frederic M.

Published on 25/05/2023 à 19h37 following a purchase from 03/05/2023

Order compliant.

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Laure D.

Published on 25/05/2023 à 18h29 following a purchase from 29/04/2023

Good trampoline but the instructions are really more than brief! This makes assembly complicated... Closure not going down completely preventing full opening, making access more difficult for children

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Marie-Christine A.

Published on 25/05/2023 à 18h26 following a purchase from 03/05/2023

Pleasant and efficient phone contact. The delivery person was very friendly; he carried all the large packages himself into the garden.

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Patrick G.

Published on 25/05/2023 à 17h27 following a purchase from 28/04/2023

Very serious service, counting on all your expectations.

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Chantal N.

Published on 25/05/2023 à 16h59 following a purchase from 02/05/2023

Very good 😊

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Yann A.

Published on 25/05/2023 à 14h30 following a purchase from 03/05/2023

Trampoline meets our requirements

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Jérôme W.

Published on 25/05/2023 à 12h37 following a purchase from 03/05/2023

Very good service. Nothing to say.

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Maite L.

Published on 25/05/2023 à 11h16 following a purchase from 03/05/2023

No problem!

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Fabrice G.

Published on 25/05/2023 à 10h21 following a purchase from 03/05/2023

Very nice welcome and advice

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Thomas T.

Published on 25/05/2023 à 08h26 following a purchase from 05/05/2023

Quality products, a wonder for children

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Benoit G.

Published on 24/05/2023 à 21h50 following a purchase from 02/05/2023

The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.

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Response from France Trampoline Published on 05/05/2023

Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at [email protected]. Best regards, The France Trampoline team

Eric O.

Published on 24/05/2023 à 21h26 following a purchase from 30/04/2023

Product received quickly, easy to assemble and meets my expectations

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David B.

Published on 24/05/2023 à 21h16 following a purchase from 03/05/2023

Nothing to complain about. Order delivered quickly and as expected. The customer service is responsive.

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Amelie V.

Published on 24/05/2023 à 18h47 following a purchase from 03/05/2023

Top trampoline, easy to assemble and of good quality, and the delivery was super fast, I highly recommend ++

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William H.

Published on 24/05/2023 à 18h20 following a purchase from 02/05/2023

Excellent contact and product received on time, thank you

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Nathalie T.

Published on 24/05/2023 à 18h11 following a purchase from 03/05/2023

Listening team and great responsiveness, well done for the customer service

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