France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Top-notch from start to finish. Easy order on a well-made site. Information provided on delivery tracking. Appointment made by phone for delivery. Timely delivery. And the most important of all: a perfect trampoline that is sturdy and without any defects. I recommend it with my eyes closed. Thank you to the whole team.
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Marie-Gabrielle M.
Rating: 5 out of 5
following a purchase from 13/12/2022
Very good!
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Marc M.
Rating: 5 out of 5
following a purchase from 08/12/2022
Fast delivery
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Thomas L.
Rating: 4 out of 5
following a purchase from 12/12/2022
The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.
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Pauline S.
Rating: 5 out of 5
following a purchase from 11/12/2022
Fast shipping during the holiday season. Site that offers items for outdoor activities other than trampolines. I recommend
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José D.
Rating: 5 out of 5
following a purchase from 09/12/2022
Thank you
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Nelly P.
Rating: 5 out of 5
following a purchase from 12/12/2022
Order processed very quickly and shipped in a very short time. Very satisfied.
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Yannick N.
Rating: 5 out of 5
following a purchase from 10/12/2022
Fast and efficient delivery
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Julia C.
Rating: 5 out of 5
following a purchase from 10/12/2022
Very responsive for a delivery made before Christmas despite a problem with the delivery company. Thank you!
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Karl D.
Rating: 5 out of 5
following a purchase from 17/11/2022
Transparent presentation of the product, hassle-free purchase process, exciting sports and play equipment with an inviting character
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Jean-Marie L.
Rating: 5 out of 5
following a purchase from 08/12/2022
First of all, the delivery went very well with a very nice delivery person who helped me with the unloading (220 kg after all). Be careful with the packaging which had suffered some damage but fortunately only on the outside and not the merchandise. As for the trampoline, it is of very good quality. It seems to be of very good quality overall but we will see the wear over time. The instructions are still a bit lacking in my opinion. Overall very satisfied with the purchase and the kids are thrilled.
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Hélène T.
Rating: 4 out of 5
following a purchase from 07/12/2022
Problem with the pickup point
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Fanny C.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very fast delivery, clear and serious tracking. The after-sales service is also very efficient. Having made a mistake about the size of my previously ordered item online, I contacted the after-sales service which exchanged and refunded the price difference of my item very simply.
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Johanna S.
Rating: 5 out of 5
following a purchase from 05/12/2022
Very good
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Marie-Laure D.
Rating: 5 out of 5
following a purchase from 07/12/2022
Really top-notch site, fast and when you call you are very well received and especially listened to
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Roland G.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very good
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Julie L.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very good customer service
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Ségolène D.
Rating: 5 out of 5
following a purchase from 06/12/2022
We really appreciated that you left a message to ensure that the ordered product was correct. Additionally, your sales service was very responsive!
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Jimmy Q.
Rating: 4 out of 5
following a purchase from 30/11/2022
Nothing to report
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Fabrice O.
Rating: 2 out of 5
following a purchase from 05/12/2022
It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;
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Response from France Trampoline
Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.
A
Anne Marie F.
Rating: 5 out of 5
following a purchase from 05/12/2022
ease efficiency speed and price
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Anne O.
Rating: 5 out of 5
following a purchase from 23/11/2022
Very good service
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Olivier A.
Rating: 5 out of 5
following a purchase from 05/12/2022
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Patrice H.
Rating: 5 out of 5
following a purchase from 05/12/2022
Quick and clear response on the phone regarding the use of the gift voucher. Smooth and hassle-free online order afterwards. Fast shipping and precise tracking. Keep it up, well done.
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Sebastien S.
Rating: 5 out of 5
following a purchase from 24/11/2022
Perfect
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Emilie P.
Rating: 5 out of 5
following a purchase from 04/12/2022
Nothing to report regarding the order.
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Nicolas L.
Rating: 5 out of 5
following a purchase from 02/12/2022
good a small problem at delivery quickly resolved.
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Lydie H.
Rating: 4 out of 5
following a purchase from 02/12/2022
The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences
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Jenifer S.
Rating: 5 out of 5
following a purchase from 30/11/2022
The purchase went very quickly and easily, I spoke on the phone with a charming lady who was very helpful. Delivery in less than a week. The trampoline is just incredible, oval 490, super quality, assembly quite easy, count on half a day. 100% satisfied
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Brigitte C.
Rating: 1 out of 5
following a purchase from 22/11/2022
a bit disappointed that an order placed on FRANCE Trampoline arrives from China
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Response from France Trampoline
Hello, Today the only trampolines manufactured in Europe on our website are our trampolines for professionals: https://france-trampoline.com/fr/trampoline/1403-trampoline-professionnel-pro-one-265-carre-3700730454469.html https://france-trampoline.com/fr/trampoline/1576-trampoline-professionnel-pro-one-365-rectangulaire-3700730425551.html Historically, our trampolines were manufactured in Vendée, France, but 15 years ago we had to make the decision to relocate our production, to continue to keep our business alive. We took our time to find a reliable partner meeting our specifications and capable of reproducing our trampolines while maintaining the same level of quality. We share your wish to support the French industry and in this perspective we created a subsidiary that creates custom nets for homes and catamarans Loftnets (our workshops are located in Bordeaux): https://www.loftnets.com/fr/ To date, there is no French company that manufactures leisure trampolines. We remain at your disposal for any further information. Sincerely, The France Trampoline team
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Nicolas L.
Rating: 5 out of 5
following a purchase from 28/11/2022
Easy order and product matching my expectations
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Caroline P.
Rating: 5 out of 5
following a purchase from 30/11/2022
Quick responses from customer service to the questions asked. Very fast delivery. Easy trampoline installation, count on half a day. Result: very stable, robust trampoline, used daily for a week. Anchoring kit a bit light, but given the weight, the trampoline is unlikely to move. For us, ladder essential. Overall, quality and safety after X comparisons of market products.
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Gerard I.
Rating: 5 out of 5
following a purchase from 24/11/2022
the assembly documentation could be more explicit
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Pierre G.
Rating: 4 out of 5
following a purchase from 01/12/2022
Delivery on time without any problem. Zip line not installed yet so too early to judge the product.
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Paola M.
Rating: 5 out of 5
following a purchase from 09/11/2022
The product is exceptional in every way. Fast and precise delivery. Assembly requires patience and should be done by two people. It took two hours, but the result is truly superb. The grandchildren use it every day, having fun in maximum safety. I will definitely recommend it to all my acquaintances.
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Sarah M.
Rating: 5 out of 5
following a purchase from 29/11/2022
Very happy with all the services, delivery, assembly, nothing to complain about, we just have to enjoy it
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Jean Bernard B.
Rating: 4 out of 5
following a purchase from 22/11/2022
Ok azertyuuiii
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Corine C.
Rating: 5 out of 5
following a purchase from 29/11/2022
Perfect and fast
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Malou E.
Rating: 4 out of 5
following a purchase from 29/11/2022
Good
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Franck R.
Rating: 5 out of 5
following a purchase from 28/11/2022
Clear, fast, precise
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