The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
all packages were received in good condition and on the scheduled day. The trampoline is obviously assembled and I find that the different assembly instructions are not obvious to use...
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Response from France Trampoline
Hello, Thank you for your positive feedback on the JUMP UP 300 trampoline. We have taken your comment about the assembly instructions into account. We will send you an email on the subject to improve ourselves. Best regards,
B
Bertrand L.
Rating: 2 out of 5
following a purchase from 16/07/2026
Purchase of a swing to hang on a climbing dome of 3m in diameter and 1.52m in height. However, the ropes of the swing are far too long, impossible for my 4-year-old child to swing as his feet touch the ground. Don't expect to return a product to France Trampoline, shipping costs at our expense + a fee of €10 for processing the return!...
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Response from France Trampoline
Hello, Please feel free to send us photos of your swing installation on your dome. This item has not changed for years and it was simple to adjust so that the little ones could play with it in the dome. Best regards, The France Trampoline team.
J
Julien J.
Rating: 4 out of 5
following a purchase from 14/07/2026
The purchased item met my needs. However, I regret the excessive packaging, which forces one to buy more than necessary, and in a world where it is important to adjust consumption, I find that a shame.
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Response from France Trampoline
Hello Julien,
Thank you for taking the time to share your experience. We are glad that the product perfectly meets your needs. We also take note of your comment regarding the packaging, which helps us continue our efforts to provide increasingly tailored solutions.
The France Trampoline team
F
Frederic T.
Rating: 4 out of 5
following a purchase from 08/07/2026
Order shipped very quickly but stuck on the carrier's platform. Good responsiveness from France Trampoline to resolve the issue
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Geoffrey T.
Rating: 4 out of 5
following a purchase from 08/07/2026
Super fast delivery but delivery points are too limited (only option more than 20 km concerning me)
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Response from France Trampoline
Hello, as our items are bulky, they are not allowed in Mondial Relay lockers and unfortunately limit the pickup points. Best regards,
L
Lucie M.
Rating: 4 out of 5
following a purchase from 28/06/2026
The box is a bit damaged but no worries about the contents, products are compliant and delivery is fast.
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Response from France Trampoline
Hello, Thank you for your feedback!
M
Marcos O.
Rating: 4 out of 5
following a purchase from 30/06/2026
Quality product
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Response from France Trampoline
Hello Marcos,
Thank you very much for your feedback! We are glad to know that you are satisfied with the quality of the product.
The Jump'in Spain team
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Julien O.
Rating: 4 out of 5
following a purchase from 20/06/2026
Delivery costs are very very expensive.
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Isabelle M.
Rating: 4 out of 5
following a purchase from 11/06/2026
Good quality
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Aurélie V.
Rating: 4 out of 5
following a purchase from 10/05/2026
I received the order which turns out to be too small, I hope to find a compromise to proceed with a standard exchange
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Quitterie M.
Rating: 4 out of 5
following a purchase from 28/05/2026
Great trampoline. I found it a bit difficult to assemble, especially for the part at the beginning with the metal feet. The kids are thrilled anyway, the quality is very good.
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Response from France Trampoline
Hello Madam,
Thank you for your feedback and we are delighted to hear that your children enjoy their trampoline. We understand that the installation can be a bit complicated at first and we appreciate it. Do not hesitate to reach out to us if you need assistance.
The France Trampoline team
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Luis Maria M.
Rating: 4 out of 5
following a purchase from 30/05/2026
Good quality, fast and efficient
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Response from France Trampoline
Thank you very much for your positive comment. We are glad to know that you are satisfied with the quality of the product, as well as with the speed and efficiency of our service.
The Jump'in Spain team
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Laurence Y.
Rating: 4 out of 5
following a purchase from 27/05/2026
Everything went well
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Béatrice C.
Rating: 4 out of 5
following a purchase from 27/05/2026
Everything is fine, package arrived in good condition and complete. The strapping is a bit light, one of the items added at the last moment (protection mat) was close to falling off.
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Response from France Trampoline
Hello Béatrice,
Thank you for your feedback. We are happy that your order has arrived complete and we take note of your comment regarding the strapping.
The France Trampoline team
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Guy C.
Rating: 4 out of 5
following a purchase from 26/05/2026
Good customer service.
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Chantal M.
Rating: 4 out of 5
following a purchase from 23/05/2026
Very satisfied.
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Anthony B.
Rating: 4 out of 5
following a purchase from 21/05/2026
Premium net and protection for trampoline 430 received quickly but I still find it expensive.
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Francoise B.
Rating: 4 out of 5
following a purchase from 19/05/2026
Very fast delivery!
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Elodie F.
Rating: 4 out of 5
following a purchase from 14/05/2026
very good site, fast shipping but missing some items
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Response from France Trampoline
Dear Sir or Madam, We have taken your message into account and our customer service has been in direct contact with you to send you the few missing elastics. Best regards. The France Trampoline team.
J
Joffrey M.
Rating: 1 out of 5
following a purchase from 14/05/2026
Incompetent carrier! Order placed 1 week before for a birthday, and package not received after 5 working days
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Response from France Trampoline
Hello, We apologize for the inconvenience caused by this delivery delay. Our customer service has tried to push as much as possible for the delivery to happen as quickly as possible. The local delivery agency is experiencing a backlog of packages to deliver and is trying to resolve the situation as quickly as possible. Best regards, The France Trampoline team
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Iker C.
Rating: 4 out of 5
following a purchase from 08/05/2026
Very good quality. The delivery of the clamp to close the vertical insertion tubes mentioned in the instructions on the website (video) was missing, making the second part of the assembly complicated, but the product meets expectations
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Response from France Trampoline
Hello Iker,
Thank you very much for your comment and for highlighting the quality of our product. We are glad to know that it meets your expectations.
We regret the absence of the clamp mentioned in the instruction video and understand that this complicated the second part of the assembly. We take your observation into account to continue improving both our accessories and the information provided to our customers.
Thank you again for your trust.
The France Trampoline team
M
Marion S.
Rating: 4 out of 5
following a purchase from 09/05/2026
A rubber band is missing to secure the tent to the frame. I requested a resend by email yesterday. Otherwise, it looks great and was a fantastic gift.
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Response from France Trampoline
Hello Marion,
thank you very much for your feedback. We are sorry that a rubber band was missing from your order. Your request has been well received and our team is taking care of the fastest possible shipping of the missing part. We are very pleased that the product otherwise arrived well and was liked as a gift. Thank you for your trust.
The France Trampoline Team
P
Peter B.
Rating: 2 out of 5
following a purchase from 03/05/2026
Unfortunately, the ordered goods are not as expected! I have already complained about this!
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Response from France Trampoline
Dear Sir,
Our customer service has received your request and has been in contact with you regarding this for several days.
We have been waiting for your IBAN to process your refund, but it has not been received.
In the meantime, the overpayment has been used at your request for the purchase of a new spare part for your trampoline.
As you have rightly noted, the fiberglass arches purchased as spare parts are delivered without connecting rubber.
Best regards
M
Magdalena S.
Rating: 2 out of 5
following a purchase from 04/05/2026
Hello. I received one of the two products I ordered. I called the store on two occasions, the situation needed to be resolved. But still, for 3 days I have not received a response.
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Response from France Trampoline
Hello Madam, we have taken into account your current comment from Friday 15/05/26. Our customer service was closed during this Ascension weekend this year. Your request was processed on Monday 18/05 with the sending of the missing item via Mondial Relay and it was delivered on 19/05 at the relay point. We hope that despite these inconveniences, you are now satisfied with the products received. Would you like to update your customer comment perhaps? Best regards, The France Trampoline team.
J
Jean-Luc T.
Rating: 4 out of 5
following a purchase from 24/04/2026
Very satisfied with the quality of the ordered items. The only downside is that the delivery was sent in 2 packages, the first received in a short time, the second, a week later, which is less secure and complicated my renovation of my trampoline.
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Thomas B.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very fast, and very good product
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Simon V.
Rating: 1 out of 5
following a purchase from 29/04/2026
The segments of the arches are not connected by a thread and are not the right length. No explanatory instructions.
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Response from France Trampoline
Hello,
Thank you for your feedback. You can consult the instructions in PDF format in the 'My instructions' tab of your customer area. It is perfectly normal to have different lengths of arcs.
Best regards,
H
Helene F.
Rating: 4 out of 5
following a purchase from 27/04/2026
the zip line is great, the kids are having a blast
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Catherine L.
Rating: 4 out of 5
following a purchase from 27/03/2026
good
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Ludwig Q.
Rating: 1 out of 5
following a purchase from 15/04/2026
I am still waiting for the missing part...
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Response from France Trampoline
Hello, We apologize for the delay in sending the missing part. Rest assured that we have followed up with the order preparation service and you will receive this item as soon as possible now via order FT271846. We again apologize for the inconvenience. The France Trampoline team.
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Valentina A.
Rating: 2 out of 5
following a purchase from 11/04/2026
It was very complicated to assemble and you had to be three people.
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Response from France Trampoline
We are sorry to hear that the assembly took more time than expected and was so complicated. We still hope that you can now fully enjoy your trampoline and have a lot of fun with it.
Your France Trampoline Team
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Jm L.
Rating: 4 out of 5
following a purchase from 12/04/2026
I was expecting a connection between each stick
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Fabrice R.
Rating: 1 out of 5
following a purchase from 13/04/2026
Mediocre packaging
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Christian L.
Rating: 4 out of 5
following a purchase from 11/04/2026
Good product. Delivery time respected
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Daniel S.
Rating: 2 out of 5
following a purchase from 07/04/2026
Very disappointed with your trampoline: First order I receive a set with net without arches, following a net problem under warranty you send me a non-compliant net that requires arches so I am forced to buy arches, 3rd order I receive a net without arches I end up with arches paid at my expense due to your mistake. I think I will not return to France Trampoline for the acquisition of various products. Too bad.
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Response from France Trampoline
Hello,
We are sorry for this misunderstanding. Indeed, the arches are not included with the textile net alone and must be ordered separately. This information is also indicated on the product sheet.
Best regards,
S
Sandrine T.
Rating: 4 out of 5
following a purchase from 05/04/2026
Fast delivery. The mat that protects the spring for oval 430 is a bit too big which causes it to bulge towards the jumping mat and leaves a gap between the mat and the springs
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Response from France Trampoline
Hello Sandrine,
Thank you for your detailed feedback. Please do not hesitate to contact our customer service so that we can verify the assembly and offer you an appropriate solution if necessary.
The France Trampoline team
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Luca S.
Rating: 4 out of 5
following a purchase from 07/04/2026
Good product that meets the requirements and delivery within the indicated terms
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Response from France Trampoline
Thank you very much for your positive feedback! We are glad that the product meets your expectations and that the delivery was made on time. We wish you to fully enjoy your purchase!
The France Trampoline team
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Timothe L.
Rating: 4 out of 5
following a purchase from 06/04/2026
I received the package well. The box was badly damaged. The delay is relatively short. About 10 days. The trampoline is not yet assembled/installed.
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Patrick S.
Rating: 4 out of 5
following a purchase from 03/04/2026
Very satisfied
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Gabriel L.
Rating: 4 out of 5
following a purchase from 29/03/2026
Good value for money, fast delivery
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