English 
C
Rating: 4 out of 5
Good service but delivery a bit long.
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersS
Rating: 4 out of 5
Nothing to complain about except for a problem with the delivery due to the original packaging. We'll see later if the problem will be resolved by the company.
Translated reviews
E
Rating: 4 out of 5
Very excellent product of French origin.
Translated reviews
A
Rating: 4 out of 5
- quality of the received equipment - sending emails very appreciated to warn of potential risks and advice in case of bad weather - appreciated delivery times - very professional customer relations
Translated reviews
M
Rating: 4 out of 5
Order by phone. Great welcome, very friendly and competent person.
Translated reviews
M
Rating: 4 out of 5
Very fast and correct item exactly what I ordered.
Translated reviews
S
Rating: 4 out of 5
Good follow-up, good delay, small downside for the carrier who cannot be reached (contact by website only, a bit complicated).
Translated reviews
D
Rating: 4 out of 5
Very good site, good follow-up of the order and delivery.
Translated reviews
P
Rating: 4 out of 5
Good purchase (ladder for trampoline). Nothing particular to report, everything went smoothly. Easy to assemble and install.
Translated reviews
S
Rating: 4 out of 5
SUPER everyone is having fun and I am a nanny, to say the least! However, some plastic hooks did not withstand falls. Too bad.
Translated reviews
P
Rating: 4 out of 5
The assembly with two people went well, the trampoline brings joy to both kids and adults. The only problem noted is related to the assembly of the protective net (oval) which turns out to be more delicate with a
Translated reviews
H
Rating: 4 out of 5
Good service and very fast shipping a bit expensive
Translated reviews
C
Rating: 4 out of 5
Good service and quick delivery.
Translated reviews
B
Rating: 4 out of 5
delivery time as expected or even earlier, reinforced packaging. trampoline quality to be tested over a longer duration.
Translated reviews
D
Rating: 4 out of 5
Fast delivery. Good product the children are delighted. Perfect and very responsive customer service.
Translated reviews
R
Rating: 4 out of 5
A quality product but a longer assembly time than communicated.
Translated reviews
M
Rating: 4 out of 5
The purchase was satisfactory, the girl who attended me was exceptional, I would recommend it. Best regards
Translated reviews
M
Rating: 4 out of 5
Following a long delivery delay I appreciated the gesture from France Trampoline. The product is in line with what I expected.
Translated reviews
K
Rating: 4 out of 5
super trampoline my children are delighted but some screws were missing for assembly which is a shame
Translated reviews
Response from France Trampoline
Hello, we thank you for your comment. We apologize for the missing items. We will contact you and send them to you very quickly. The France Trampoline team.
J
Rating: 4 out of 5
Everything is perfect: merchandise, delivery service, follow-up and answers to questions asked after delivery. The reason I don't give 5 stars is that when I ordered the trampoline there was an advertisement on the site indicating that we were entitled to an additional small trampoline (there was a photo with this trampoline). I had to learn at delivery that they were no longer available and that we would then receive a trampofoot. I may have misread the details, but due to the photo, an average reader should (or could have) believed that the small trampoline was delivered with the order. Best regards, ****
Translated reviews
Response from France Trampoline
Hello, We thank you for your comments. The Minimax mini trampoline was offered at the time of your order and this was subject to stock availability. It was out of stock at the time of your shipment. We then contacted you to see if you wanted to change your gift. Having accepted the trampofoot, we delivered this instead of the mini trampoline. The France Trampoline team.
A
Rating: 4 out of 5
Jump up trampoline with a month of hindsight. seems to be of good quality (in any case better than some well-known large brands). we had a problem with the net during assembly. after an initial inconclusive call to customer service (feeling of being treated like an idiot...), we were taken care of by a competent young woman and a part to fix the issue was sent to us quickly. Since then, no more problems. we recommend this site to our friends.
Translated reviews
S
Rating: 4 out of 5
Good material. relatively easy assembly. fast delivery
Translated reviews
P
Rating: 4 out of 5
The product I bought is very good and arrived quite quickly
Translated reviews
S
Rating: 4 out of 5
Perfect
Translated reviews
Response from France Trampoline
I am very satisfied with the services and seriousness of France trampoline. Indeed, I was regularly informed about the processing of my order: order confirmation, preparation and shipping of the material (2 days). I received my package 5 days later (delivery in Alsace) and the carrier contacted me 72 hours in advance to arrange the delivery. The material gives an impression of quality and solidity. In terms of stability, there is really an advantage compared to other trampoline brands. I would make a small criticism regarding the ladder and more specifically about the locking system of the steps on the metal tubes. Indeed, the attachment point located in the step is not large enough, which results in the socket with the L-shaped groove not locking and making a complete turn. This is just a point for improvement. I do not regret my investment.
S
Rating: 4 out of 5
Delivery time respected. Quality product. To see with time....
Translated reviews
N
Rating: 4 out of 5
very happy with the product.
Translated reviews
A
Rating: 4 out of 5
very good site, serious and fast.
Translated reviews
A
Rating: 4 out of 5
France Trampoline: a very reliable site. Our trampoline was no longer available at the time of our order and the indicated deadlines turned out to be accurate. The delivery went perfectly. The carrier contacted us more than 72 hours in advance to set up an appointment. The assembly of the trampoline was quick (less than 2 hours with 3 people). Our children have been testing it every day since... Very good value for money.
Translated reviews
N
Rating: 4 out of 5
Very high quality trampoline compared to other models we see everywhere. Delivery time respected and very good telephone reception. Thanks to the entire FRANCE TRAMPOLINE team.
Translated reviews
H
Rating: 4 out of 5
Fast delivery.
Translated reviews
G
Rating: 4 out of 5
good
Translated reviews
T
Rating: 4 out of 5
Nothing to say for now, will see later on the duration.
Translated reviews
D
Rating: 4 out of 5
No email to notify us of the shipment, and the delivery company also did not send me the SMS with the code for the second delivery.
Translated reviews
M
Rating: 4 out of 5
Received the cover in excellent condition and within reasonable time.
Translated reviews
C
Rating: 4 out of 5
Hello, When my trampoline was delivered, I had ordered an anchoring kit at the same time. It was not delivered at the same time. I had to return to the site to understand that it was out of stock and that the delivery was delayed. An email notifying me of this setback would have been welcome. Regards
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. The anchoring kit was mentioned as out of stock on the product page and in the cart. We specifically mention a two-part shipment to avoid delaying the delivery of the trampoline and without additional costs. We apologize for this misunderstanding. The France Trampoline team.
N
Rating: 4 out of 5
The quality of the supplied material is good. However, we have a small issue because the ground anchoring kit was not provided. It was not mentioned on the delivery note, my wife sent you a message this weekend raising the issue as the money for the kit has been cashed.
Translated reviews
Response from France Trampoline
Hello, We acknowledge receipt of your comments. We received the email this morning and we have replied to it. The anchoring kit was indeed placed in the trampoline box after verification. We are waiting for your feedback. The France Trampoline team.
S
Rating: 4 out of 5
BLA BLA
Translated reviews
S
Rating: 4 out of 5
Big issues with the carrier.... totally abnormal to have part of the package stolen.
Translated reviews
Response from France Trampoline
Hello, We thank you for your overall rating and your comments. We have forwarded the information to the carrier directly regarding your issue. The missing package was immediately resent at their expense of course as it was lost during the shipment of the first order. It is very important to check that all received packages are present according to the delivery note attached to the pallet (as indicated in the confirmation emails of your order shipment). We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
O
Rating: 4 out of 5
Pleasant and professional phone reception. Material provided is of excellent quality. One remark though: The protective net purchased to replace the old one has a zipper this time reinforced at the seams BUT unfortunately is smaller than previously and unfortunately my children have grown!! So folding it in four to fit into the trampoline!! So there is improvement and less. But the quality is there and that's the main thing!!
Translated reviews
R
Rating: 4 out of 5
Very efficient after-sales service that took into account my small problems with the net support ring and within a week had provided me with the spare parts to remedy it. My children are having a blast on the trampoline which is really great. Good product and plenty of hours of outdoor play ahead.
Translated reviews