English 
F
Rating: 4 out of 5
THE PRODUCT MEETS OUR EXPECTATIONS
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Very good material. The assembly instructions lack a bit of clarity. I am very satisfied with my purchase.
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M
Rating: 4 out of 5
Serious company, very friendly sales service, good quality trampoline.
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S
Rating: 4 out of 5
Very good customer service. Quality trampoline
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O
Rating: 4 out of 5
Good reception when taking phone inquiries, and good after-sales service (a defective part replaced immediately)
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Y
Rating: 4 out of 5
good delivery and easy assembly
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C
Rating: 4 out of 5
easy to order and fast delivery however we had taken the small trampoline as a free option and instead we received the football net. We contacted trampoline France to inform them of the error and they told us that there was no more small trampoline but that they would call us back. It's been 10 days and still nothing. Too bad the product is great but the customer service is not great
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C
Rating: 4 out of 5
Reachable, Response received, Delay: average, exceeded (May 1st, public holidays) Spare parts: possible Warranty and quality correct Address and phone visible on the site Assembly instructions to improve Assembly parts: too short for the brackets (or intermediate spikes defective)
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C
Rating: 4 out of 5
GOOD
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D
Rating: 4 out of 5
GOOD QUALITY MATERIAL TO SEE WITH TIME SATISFIED WITH THE TRAMPOLINE AND DELIVERY. THANK YOU
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V
Rating: 4 out of 5
Perfect.
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T
Rating: 4 out of 5
Very good fast and efficient service.
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B
Rating: 4 out of 5
delivery time respected - good material - easy to assemble - updated website to inform us of the preparation, up to the shipment of the package -
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J
Rating: 4 out of 5
very good site and fast delivery - to recommend
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E
Rating: 4 out of 5
Fast and careful delivery. Product conforms and easy to assemble. Telephone service very available.
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M
Rating: 4 out of 5
Quality product, fast delivery even to Corsica.
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C
Rating: 4 out of 5
Robust-looking material that makes both kids and adults happy. A big downside for the net, impossible to set up correctly, and one hook broke in less than a week. The jumping mat is very good.
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M
Rating: 4 out of 5
Ordered and received 3 days later, robust trampoline and easy to assemble. Very good quality compared to other trampolines. MY CHILDREN ARE DELIGHTED (15 years and 12 years).
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F
Rating: 4 out of 5
Quick service, which I appreciated a lot
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M
Rating: 4 out of 5
Nothing particular, everything went well.
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B
Rating: 4 out of 5
We were looking for a reliable quality product available quickly. We do not regret our choice. A customer service that is available, attentive, and efficient perfectly supported our purchase. The fast delivery was ensured.
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F
Rating: 4 out of 5
good service and quick response to emails
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F
Rating: 4 out of 5
Delivery time as expected, good quality product apparently, difficulty in fitting one into the other the bars of the upper net fixation, unnecessary in season the protective cover that I thought I could install quickly but it requires removing the net not necessarily practical
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S
Rating: 4 out of 5
the carrier contacted us to arrange the delivery and it was only during this delivery that he mentioned having only one package out of the three expected. This necessitated a second visit from the carrier the next day for the two missing packages. It would have been simpler if the carrier had informed us during the first contact, we would have asked him to wait for a single complete delivery.
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M
Rating: 4 out of 5
The trampoline once assembled gives complete satisfaction to the children. But we will have to see about the durability...
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L
Rating: 4 out of 5
Excellent quality material, sturdy and accompanied by protections for safe play. It comes with very clear assembly instructions. We enjoyed it in two hours...
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S
Rating: 4 out of 5
Good quality product - very good assembly instructions. Perfect delivery service.
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O
Rating: 4 out of 5
Service at the level of our expectations: delivery time, delivery method, and product quality
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A
Rating: 4 out of 5
Good quality trampoline at a fair price. For a spare part, efficient service and delivered quickly.
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B
Rating: 4 out of 5
very quick acknowledgment of the order. Only small downside, not being informed of the departure of the order from the warehouse for delivery.
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A
Rating: 4 out of 5
Good quality of service Good product
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J
Rating: 4 out of 5
Good telephone reception, good after-sales service. The chosen trampoline model fits my children well, but we regularly need to replace parts, so I am disappointed with the quality of the material compared to the purchase price.
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J
Rating: 4 out of 5
I wrote them a note asking them that the shipping address of the bed was not the postal address, since the place where I wanted the delivery is a property where there are no streets, and I indicated that in the address sent they would explain how to get to the site. They did not listen to me, and I had to carry the 120 Kg. and move them awkwardly damaging the car to my home.
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Response from France Trampoline
Good morning and thank you for your comment. We regret this incident, however, I must tell you that the carrier went to the address you indicated when placing your order. If this address was not correct, the carrier could not know. Nevertheless, I can assure you that on our part we transmitted all the information to the carrier and asked him to contact you to receive the necessary instructions for delivery, and according to our information, he did so. I also told you that if you had any problems with the delivery, you could call our phone number and we would take care of solving it, however, on the day of delivery we did not receive any news from you. Please understand that the carrier made the delivery at the address provided. If you wanted the delivery to be made at another address, you should have provided it to us. In addition to transmitting all possible information to the carrier and making ourselves available in case any problem arises, there is little more we can do. We regret that despite all our efforts, the delivery did not meet your expectations. However, we hope that the product received does meet them. Best regards, The Jump'in Spain team
H
Rating: 4 out of 5
very good after-sales service, efficient, punctual, quick, and good technical advice
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L
Rating: 4 out of 5
I am very satisfied with the service and the assembly instructions.
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R
Rating: 4 out of 5
Deadline respected in accordance with the commitment Quality product Minor technical improvements to be planned for a product that meets expectations - hook for securing the cushion's tensioners in plastic some break after a week of normal use - the side in simple tarp thickness of the peripheral cushioning cushion should be 10 cm longer because too short originally So during jumps the side of the tarp rises and reveals part of the springs and the holes for securing the springs to the structure exposed to the elements and require regular repositioning To prevent water from entering the tube because otherwise there is no way to drain it - electro-galvanized spring ideally should be galvanized even if they are protected by the peripheral cushioning tarp - in my opinion they lack washers on the foot fixing brackets before the nylstop nut
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S
Rating: 4 out of 5
The service has been excellent. They called me to confirm that what I had ordered was really what I needed. I lowered the rating by one star because they told me they wouldn't charge until I had the product at home, and that wasn't the case. I don't see it as a problem, but if that's the case, there's no need to say otherwise... In general, I can say that they seemed totally reliable and friendly to me.
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Response from France Trampoline
Thank you very much for your positive comment. However, we are a bit concerned about what you mentioned regarding the charge. Unless there was an error or misunderstanding, it is impossible that we told you that the product is charged once the order is received, as this goes against our policy. It is true that we have a payment option in 3 installments where 60% of the order is charged once it has been received, corresponding to the second and third payment installments. However, for this, you must choose the payment option in 3 installments. If we do not choose this option, when placing the order online and entering the card details, the charge is made at the same moment, exactly like when we make a purchase with a card in any physical store. Still, we apologize for the misunderstanding and the inconvenience it may have caused you. We hope that, despite this, the purchased products have met your expectations. Best regards, The Jump'in Spain team
E
Rating: 4 out of 5
Impeccable
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M
Rating: 4 out of 5
Everything as expected. We hope the material is treated against 'sun damage'. Thank you
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I
Rating: 4 out of 5
information not very clear regarding the temporary unavailability of the material. Quick responses to requests, delivery OK but fragile material: the hooks for securing the net break quickly 4 broken after barely 10 days of use
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Response from France Trampoline
Hello, we thank you for your comment. As agreed, we will send you new hooks by post to replace the broken ones. We apologize for this issue and remain at your disposal. The France Trampoline team.