English 
K
Rating: 4 out of 5
Order well managed and successful delivery.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Perfect product that meets our expectations. Delivery time respected.
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Y
Rating: 4 out of 5
Everything went very well. Information, order, delivery.
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A
Rating: 4 out of 5
Speed between the order and the phone call for the delivery appointment. Top delivery, and material up to what we expected. A small downside, in the picture, there was the fabric to play football, I thought it was included and offered...
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Response from France Trampoline
Hello, We thank you for your comments. Your purchase did mention "trampoline with safety net, ladder and anchoring kit offered". There is no mention of the trampofoot. Some presentation photos may have a trampofoot installed indeed so that you can best visualize this accessory on the trampoline. We apologize for this issue and remain at your disposal. The France Trampoline team.
P
Rating: 4 out of 5
no manual sent by email and spring clamp also not very good quality product
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Response from France Trampoline
Hello, We apologize for this issue. In a case like this, we can send the manual by email very quickly. We also apologize for the oversight of the clamp. This is the first time this has happened to us and we sincerely apologize for that. The France Trampoline team.
S
Rating: 4 out of 5
Efficiency, speed, easy assembly, good product. One point for improvement: the 4 ground anchoring pegs are a bit light compared to the structure to hold.
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A
Rating: 4 out of 5
Quality products received
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S
Rating: 4 out of 5
Very good phone reception, precise and informed advice. Fast delivery and in accordance with the announced schedule. The assembly manual is not precise enough and lacks clarity (same as Ikea) The product itself meets my expectations and is of good quality.
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B
Rating: 4 out of 5
The assembly instructions for the net were missing. By going to see friends who have the same one, I realized that I made mistakes. I will have to redo it :-((
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Response from France Trampoline
Hello, We apologize for this oversight. In such cases, do not hesitate to ask us directly for the manual and we will provide it to you immediately by email. We also have assembly videos on our website or our YOUTUBE page. We renew our apologies and remain at your complete disposal. The France Trampoline team.
F
Rating: 4 out of 5
Very good product, but shipping costs are too high when it comes to spare parts (15 EUR). It's a shame that no other options for transport (Colissimo or parcel relay for example) are offered.
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V
Rating: 4 out of 5
No delivery issues and well-packaged material. Very easy to assemble, I installed it with my daughters aged 4 and 7. I am very satisfied with the product.
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J
Rating: 4 out of 5
Very good service, the delivery person adapted to my requirements. Regarding the trampoline, one flaw: the cover for the springs does not stay in place well, it needs to be repositioned correctly after each good use.
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M
Rating: 4 out of 5
Good relationship following a request for a promo code via chat. Very good product.
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S
Rating: 4 out of 5
Trampoline received quickly. Good quality product. To see over time for durability.
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B
Rating: 4 out of 5
good no issues we appreciated the advice for receiving the packages
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L
Rating: 4 out of 5
Product meets expectations, competitive price, delivery time ok
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P
Rating: 4 out of 5
This trampoline is great. It impresses with its size. Once on it, there is room for tricks. I do not regret choosing the large size, given the number of times children or adults end up on the side mats. Thanks to the sales service for its responsiveness and availability. Delivery tracking was perfect. I take away one star regarding the difficulty of assembling the new fiberglass arch and the sometimes difficult-to-follow manual. But the sales service is impeccable once again.
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J
Rating: 4 out of 5
good phone reception plus good technical advice on the purchased product
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F
Rating: 4 out of 5
very good phone responsiveness and via the mailbox. very good products fast delivery - (note: the customer must specify when ordering the appointment for delivery as the carrier does not systematically set an appointment: therefore Notice of passage: waste of time for everyone)
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N
Rating: 4 out of 5
Excellent site. Very serious. Available quickly even by phone for any questions. Very good quality product. Excellent quality/price ratio on the OXYGEN model. Very fast delivery. Only downside, instructions a bit complex.
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E
Rating: 4 out of 5
Very good, no particular remarks
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N
Rating: 4 out of 5
This is the 2nd time I place an order, the first time in 2008 to buy a trampoline and this year to change the mat and the protective cushion. I called to make sure I wouldn't make a mistake on the size of the mat and springs. The advice was perfect.
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L
Rating: 4 out of 5
Overall quite satisfactory, problem with some springs, assembly instructions too small to review,
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C
Rating: 4 out of 5
Package delivered in good condition and on time
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A
Rating: 4 out of 5
Very clear site, fast delivery. I changed the delivery address after the order and it was done quickly and without any problem. Serious company to recommend without any issue... I now know who to contact when I encounter problems with my trampoline.
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A
Rating: 4 out of 5
Thunderous delivery. Assembly very well explained. Good quality. I made the right choice ordering from your site.
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C
Rating: 4 out of 5
We have not unpacked the product yet. Friendly carrier except that we have difficulty reaching them to make an appointment.
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A
Rating: 4 out of 5
Excellent product, solid appearance and not too difficult to assemble. Fast delivery.
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M
Rating: 4 out of 5
the material offered does not necessarily correspond to what is sought
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E
Rating: 4 out of 5
everything correct.
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S
Rating: 4 out of 5
Good service, reasonable delay, shipping costs a bit excessive (14.4 Euros for shipping 6 tips at 18 Euros, it's very expensive!)
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A
Rating: 4 out of 5
The delivery time is respected, even if it's the longest (2 to 5 working days), it took 5 for us! Only downside, there is no installation manual.
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Response from France Trampoline
Hello, we take your comment into account and we apologize for this issue. Indeed, there is no installation manual for the protection cushion ordered alone. Just place it on the springs and pass the bungees through the eyelets and attach them to the frame. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
J
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good service
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C
Rating: 4 out of 5
Perfect. Quick order and careful delivery. Quality product easy to assemble thanks to very clear instructions. A big thank you
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V
Rating: 4 out of 5
I appreciated the professionalism of this company, as well as the ease of contacting them. A small downside regarding a breakage after a storm, no commercial gesture on the high shipping costs when for me the fault was indeed shared.
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Response from France Trampoline
Hello, We have taken your comment into account. You replaced broken parts after a storm. However, we do not understand how we can share the fault with Mrs. Nature and make a commercial gesture accordingly. Shipping costs are an additional cost but unfortunately, this does not depend on us. We pass them on as fairly as possible to you and all our customers. Sincere greetings. The France Trampoline team.
D
Rating: 4 out of 5
Timely delivery, a trampoline that matches the description provided on the site and a telephone service available.
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M
Rating: 4 out of 5
good!
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Y
Rating: 4 out of 5
No problem regarding the material and delivery. However, I regret that the fixing material manual is in English and it would be interesting to produce this material in France....
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Response from France Trampoline
Hello, we apologize for this issue. Our manuals are normally in French. You could have contacted us by phone or email and we would have sent you a manual in French right away. We renew our apologies and remain at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
Excellent quality product (wow)
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