Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1, 2 and 4 stars

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D
Daniel C.
Rating: 4 out of 5
following a purchase from 19/09/2012
clear, for easy searching
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Marc M.
Rating: 4 out of 5
following a purchase from 11/09/2012
good quality material and fast delivery
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Agnès D.
Rating: 4 out of 5
following a purchase from 12/08/2012
We had specified the delivery day and it was not respected. Fortunately, the delivery person returned on the right day without additional charges.
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Laury A.
Rating: 4 out of 5
following a purchase from 30/09/2012
very good quality of products, very well adapted to my trampoline but on the pole fixings, the accessories (in U) the threading is not sufficient (too short), I had to add a thickness to tighten.
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Claude T.
Rating: 4 out of 5
following a purchase from 17/08/2012
not yet unpacked, will be done at Christmas as for the order delivery, deadlines respected
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Céline T.
Rating: 4 out of 5
following a purchase from 03/08/2012
During the phone call: the person met my expectations. However, I had asked the delivery person to call before delivery and he did not do so, therefore delivered with a week's delay!!!
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Sandrine B.
Rating: 4 out of 5
following a purchase from 13/09/2012
Very good customer welcome and appropriate advice for what we were looking for. France-Trampoline is a company that inspires confidence. However, two small downsides: - the fixings of the two "hoops" of the net at the top do not hold very well; the system with the Velcro comes undone barely mounted, which is normal given the tension exerted and the too low fitting measure. Can you propose a solution to remedy this? - the independent delivery service made a mistake on the day and made me wait a whole day without delivering. Disappointment. The delivery therefore had to be postponed. Two blocked days waiting for delivery, which is quite unpleasant. Nevertheless, a top product, the children are delighted. Thank you.
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Denis L.
Rating: 4 out of 5
following a purchase from 23/08/2012
package sent to the wrong address but good reaction from your service.
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Caroline D.
Rating: 4 out of 5
following a purchase from 26/07/2012
The trampoline is very good. I have very damaged knees and wanted to let off steam without injuring myself. So I use it very gently, legs almost straight and on tiptoes for 1 to 2 minutes. It's perfect for me, it's a good compromise as long as you are reasonable.
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Jean-paul M.
Rating: 4 out of 5
following a purchase from 13/08/2012
SPEED, BUT NO INVOICE IN THE SHIPMENT
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Pascal L.
Rating: 4 out of 5
following a purchase from 09/09/2012
too bad the spare parts are not accompanied by assembly instructions (trampoline net)
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Nathalie G.
Rating: 4 out of 5
following a purchase from 18/07/2012
Good quality product, delivery time respected. Good stability of the trampoline. So far no problems. To be seen in use!
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Dominique D.
Rating: 4 out of 5
following a purchase from 19/09/2012
fast service
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Pierre Jean G.
Rating: 4 out of 5
following a purchase from 10/09/2012
France Trampoline ensures delivery on time, either informed customer 2 days after the order and delivery within 4 days. No regrets about choosing France Trampoline for the quality of the product, easy assembly, and safety of children ensured.
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Karine R.
Rating: 4 out of 5
following a purchase from 24/07/2012
I had ordered a trampoline that was available online but unfortunately turned out to be out of stock. Very quick reaction from the service who contacted me by phone right away to inform me and ask what my wish was then.
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Nadine D.
Rating: 4 out of 5
following a purchase from 17/07/2012
EXPLICIT AND ATTRACTIVE SITE. FAST DELIVERY. Waiting to see the quality of the product over time.
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Yannick R.
Rating: 4 out of 5
following a purchase from 06/09/2012
Deadline respected, good quality product.
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Bertrand L.
Rating: 4 out of 5
following a purchase from 13/08/2012
remarkable service, impeccable product quality, customer care! However, no flexibility in shipping costs, maybe to be considered
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Yohan B.
Rating: 4 out of 5
following a purchase from 27/08/2012
Quality material corresponding to the site description. Good final rendering. Fast delivery.
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Didier D.
Rating: 4 out of 5
following a purchase from 04/07/2012
DELIVERY IN ACCORDANCE WITH THE ORDER LACKS SOME TECHNICAL DETAILS TO BE VERY GOOD!
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Mickael B.
Rating: 4 out of 5
following a purchase from 08/08/2012
Very satisfied with the product, quite easy to assemble despite a manual that is not always very clear.
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Séverine B.
Rating: 4 out of 5
following a purchase from 14/08/2012
Delivery within the deadline, good products
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Stéphane V.
Rating: 4 out of 5
following a purchase from 27/07/2012
the drawings and assembly instructions need to be improved. The protective net did not match the one marked on the delivery box, but that does not bother us personally.
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William F.
Rating: 4 out of 5
following a purchase from 17/08/2012
professional contact, quick shipping, however the offered football net is not useful as it is too stuck against the net, the attachment system at the top of the net with the Velcro should have been reinforced from the start with a "D" system as it did not hold, otherwise good trampoline but still a shame for these imperfections
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Robert M.
Rating: 4 out of 5
following a purchase from 04/07/2012
The holes on the frame should be deburred to allow easier spring attachment. Easy assembly with two people. Fixing kit unusable, the stakes sink 10 cm and the auger lifts the soil! I used formwork clamps, excellent! To be seen in use.
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Christelle B.
Rating: 4 out of 5
following a purchase from 12/06/2012
We are very happy with our trampoline, the kids are thrilled, maybe just one small criticism, there are some rubber feet missing to cushion the shock when the kids are inside.
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Annette P.
Rating: 4 out of 5
following a purchase from 20/08/2012
The trampoline was delivered without any issues, I am disappointed to have to pay the shipping costs (19 euros) for the cover that I forgot to order when I ordered the trampoline, regards
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Dorothée V.
Rating: 4 out of 5
following a purchase from 18/06/2012
Easy to order, quick order tracking, out of stock for the chosen trampoline and immediately called back to offer the larger trampoline at an interesting price. Very fast delivery as well. Nothing to say.
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Frédéric S.
Rating: 4 out of 5
following a purchase from 11/08/2012
Apart from the unavailability in July-August of spare parts (the tube caps diameter 25), well-designed website, easy ordering, fast delivery, quality product, nothing to say, it's good
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Mélanie G.
Rating: 4 out of 5
following a purchase from 15/06/2012
Fast delivery. Assembly a bit long. Compliant with our expectations.
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Valérie B.
Rating: 4 out of 5
following a purchase from 09/07/2012
Satisfactory service, despite a supply problem.
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Georges-pierre C.
Rating: 4 out of 5
following a purchase from 18/06/2012
Very good service. Very happy. To recommend.
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Bruno V.
Rating: 4 out of 5
following a purchase from 18/06/2012
Quality material, in accordance with what is described on the site. Delivery time respected.
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Nathalie C.
Rating: 4 out of 5
following a purchase from 09/07/2012
Top collaboration. Very fast delivery. Easy to assemble!
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Celine L.
Rating: 4 out of 5
following a purchase from 18/06/2012
Fast delivery, good quality of the trampoline.
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Isabelle G.
Rating: 4 out of 5
following a purchase from 09/08/2012
fast delivery good quality impression French manufacturing is not noted on the packaging so I have doubts about the product's origin no info on the place of manufacture
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Eugène B.
Rating: 4 out of 5
following a purchase from 09/08/2012
The basic product is robustly designed, and gives the impression of safety in use. Easy to assemble and install... Until the "protective roof" which is almost "impossible" to install, even with several adults, because at an ABSOLUTELY INACCESSIBLE height. How to build and place the frame? How to lock the "velcro" around the bars of the structure more than 3 meters above the mat? I wonder how it is possible to consider dismantling it in case of wind! This accessory is not at the technical level of the rest of the material. It feels like an add-on, a patch-up, let's hope it won't be the cause of the destruction of the whole... in case of wind for example.
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Response from France Trampoline
Hello Sir, we thank you for taking the time to detail your situation and we apologize for the inconvenience caused by our accessory. This protective roof is indeed difficult to install due to its height, it is necessary to have two people during installation. Please know that we take your comments into account to improve this product very soon. We thank you for your understanding and remain at your complete disposal. Best regards. The France Trampoline team.
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Caroline G.
Rating: 4 out of 5
following a purchase from 30/05/2012
a bit long delay I would like to be able to benefit from some additional springs some have stretched very good trampoline overall
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Response from France Trampoline
Hello, we thank you for your message and apologize for the inconvenience caused by this spring issue. One of our sales representatives will contact you by phone today to understand the origin of this problem. We invite you to provide us with some photos of the damaged springs. Once we have that, we can send you the replacement springs. Best regards, the France Trampoline team.
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Maguy L.
Rating: 4 out of 5
following a purchase from 31/07/2012
fast delivery quality material thank you
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Jean S.
Rating: 4 out of 5
following a purchase from 12/06/2012
Good product Good quality of service (efficient website and correct delivery time) However, packaging a bit limited (recovery pallet in very poor condition) And a few small defects on the product (some springs with inverted hooks, and stitching with protruding thread)
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Response from France Trampoline
Hello, we thank you for taking the time to detail your situation and we apologize for the inconvenience caused. Unfortunately, it sometimes happens that certain packages are damaged during transport. We cannot remedy these unforeseen events. Please know that you are completely entitled to refuse your order due to a pallet or package in poor condition. The return costs are then at our expense and we resolve the issue promptly so that you are delivered in good conditions. Regarding the defects noted on your trampoline, we invite you to send us photos of the defective elements. Our sales team will then be able to understand and find a solution to your problem. Best regards, the France Trampoline team.