France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
I ordered last week and received a message yesterday informing me that my entire order could not be delivered by May 15 as planned. I am waiting for the delivery and will respond to you at that time if you would like to contact me again. Best regards
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Nathalie P.
Rating: 4 out of 5
following a purchase from 27/02/2012
the only negative point is that the carrier did not warn of his passage, fortunately I was there!
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Nicolas B.
Rating: 4 out of 5
following a purchase from 05/02/2012
Very complete site that allowed me to choose a product adapted to my needs before placing the order.
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Sébastien V.
Rating: 4 out of 5
following a purchase from 28/01/2012
Upon delivery of the order, the box containing the trampoline was a bit damaged, which made us fear that it might be damaged. But it was not and we appreciated that a person (the carrier I believe) contacted us to clarify that if there was a problem related to the box, he was at our disposal.
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Patrick M.
Rating: 4 out of 5
following a purchase from 20/01/2012
delivered quickly with a good level of information by email
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Muriel B.
Rating: 4 out of 5
following a purchase from 29/02/2012
Order and delivery OK Clear and relevant customer advice Easily reachable by phone
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Jean-Michel D.
Rating: 4 out of 5
following a purchase from 27/02/2012
Delivery made within quick deadlines. Material corresponding to our expectations.
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Solange R.
Rating: 4 out of 5
following a purchase from 23/01/2012
fast delivery, good quality of the product, assembly not too difficult. The assembly instructions should be gathered and made more prominent as we found them only after the trampoline was installed. Add some nuts for the safety net.
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Jean-Marie L.
Rating: 4 out of 5
following a purchase from 19/02/2012
Carrier Alloin to be banned, they only deliver at the time that suits them... Otherwise quality material and very serious company France trampoline.
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Valérie B.
Rating: 4 out of 5
following a purchase from 12/02/2012
The quality of services from France trampoline is very satisfactory. We just installed the trampoline (which we had ordered for Christmas). The only small remark would be to perhaps improve the installation manual of the material. Indeed, the images corresponding to the different parts are not very clear, perhaps a photo of the parts would help to better identify them.
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Bross D.
Rating: 4 out of 5
following a purchase from 17/03/2012
the trampo-foot was not available but this was not specified on the invoice. We had to call to be informed of the problem.
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Michel B.
Rating: 4 out of 5
following a purchase from 21/01/2012
The ordering process is easy and professional, all the information is on the site and helps to choose the model best suited to the need. A small downside because we were supposed to benefit from a promo of a "trampoFoot" offered and during the palletizing this item was forgotten. after assembly our trampoline meets our hopes and our children spend their days on it.
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Pierre S.
Rating: 4 out of 5
following a purchase from 16/03/2012
ordering and delivery process are very good and efficient. the site could be improved regarding product description
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Christel B.
Rating: 4 out of 5
following a purchase from 17/02/2012
very good material ... brings joy to both young and old ... easy to install ... nothing to complain about
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Michel P.
Rating: 4 out of 5
following a purchase from 17/02/2012
when there is a delay in delivery (2/5 days delivery after 11 days) we could be notified, everything else is perfect thank you
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Christelle D.
Rating: 4 out of 5
following a purchase from 13/01/2012
Delivery on time, item corresponds without any problem, just the packaging a bit "light"
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Christelle D.
Rating: 4 out of 5
following a purchase from 26/01/2012
Really delighted with the quality of the purchase and delivery service. Very friendly staff on the phone, as for the product we will see in use, not yet assembled to this day.
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Severine P.
Rating: 4 out of 5
following a purchase from 02/02/2012
I will call France trampoline for accessories.
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Gael S.
Rating: 4 out of 5
following a purchase from 19/01/2012
Very good quality/price ratio and good quality of service. One small downside, the delivery presentation needs improvement.
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Sylvain C.
Rating: 4 out of 5
following a purchase from 22/03/2012
The packages arrived in poor condition. The cardboard containing the trampoline was torn. After checking, nothing was damaged inside.
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Dominique F.
Rating: 4 out of 5
following a purchase from 25/01/2012
Very pleasant welcome, and well personalized, effective follow-up. I don't see what could be improved.
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Chantal M.
Rating: 4 out of 5
following a purchase from 29/02/2012
improve deliveries, plan morning or afternoon to avoid blocking the customer all day
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Valérie S.
Rating: 4 out of 5
following a purchase from 25/01/2012
The ordering process is simple, the deadlines are respected.
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Bruno D.
Rating: 4 out of 5
following a purchase from 01/02/2012
The quality of the product, especially the ease of assembly, is remarkable. The assembly instructions lack clarity. The delivery did not go as planned (no appointment was made).
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Franck G.
Rating: 4 out of 5
following a purchase from 29/02/2012
Well-finished product and easy to assemble, the manual is quite clear.
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Jean-Christophe L.
Rating: 4 out of 5
following a purchase from 01/02/2012
Material of very good quality, very good finish, very easy to install, delivery time and logistics follow-up excellent. One negative point: the quality of the packaging for transport!! Very average cardboard and broken lost pallet.
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André G.
Rating: 4 out of 5
following a purchase from 01/02/2012
Customer support answered my questions correctly
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Arnaud G.
Rating: 2 out of 5
following a purchase from 18/01/2012
Lack of seriousness from the carrier. No call before delivery despite an imperative request... Otherwise, great product. What a shame...
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Response from France Trampoline
Sir, we receive your feedback with understanding and we apologize for this delivery issue. Our carrier must systematically call to make an appointment to establish a delivery time. It is clear that the driver in charge of your delivery did not keep his commitments and we are sorry for that. In constant contact with our carrier, we do our best to avoid such inconvenience. Please believe that this has been reported directly to our carrier. We thank you for your understanding. The France Trampoline Team.
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Nicolas T.
Rating: 4 out of 5
following a purchase from 06/01/2012
Good commercial service.
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Aurélie V.
Rating: 4 out of 5
following a purchase from 16/03/2012
the delivery was indicated within 15 days and finally took place 30 days after the order so it's a shame for the customer because it's often for a gift so we end up with nothing. Otherwise, there is a very good telephone service, people respond quickly and are very pleasant.
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Laetitia G.
Rating: 4 out of 5
following a purchase from 09/02/2012
very good service I am just sorry that the shipping costs for Corsica are so high
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Catherine F.
Rating: 4 out of 5
following a purchase from 25/01/2012
be careful with delays due to stock shortages
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Frederic L.
Rating: 4 out of 5
following a purchase from 18/01/2012
Very good quality product.
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Patrice D.
Rating: 4 out of 5
following a purchase from 15/02/2012
The choice is very wide.
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 07/03/2012
Easy order, precise information and fast delivery...!
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Sophie B.
Rating: 4 out of 5
following a purchase from 02/01/2012
super delivery speed
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Sebastien M.
Rating: 4 out of 5
following a purchase from 23/01/2012
N/A
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Christiane T.
Rating: 4 out of 5
following a purchase from 20/02/2012
nothing to say
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Christel G.
Rating: 4 out of 5
following a purchase from 22/01/2012
clarity to improve
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Nelly L.
Rating: 4 out of 5
following a purchase from 01/03/2012
I am very happy with the efficiency and speed of processing my order. I am just disappointed that the delivery was so long (ordered on Tuesday received the following Wednesday) even though there was the Easter weekend in that week. On the other hand, the trampoline is quite simple to assemble and I am not disappointed with its quality.
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