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S
Rating: 4 out of 5
EASY ORDER - FAST DELIVERY
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Everything went smoothly
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C
Rating: 1 out of 5
We installed the equipment this spring while scrupulously following the instructions, but this summer the bottom strap broke suddenly while my children are young and light. Not even 6 months of installation with little use. Given the selling price, it is really poor quality.
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Response from France Trampoline
Hello, We have taken your comments regarding the slackline into account. We are disappointed to read, after a year and a half (and not 6 months), that your experience is not more positive. Indeed, we have only received positive feedback on this product range and we are very happy with its quality and long-term resistance. As explained during our email exchange, it seems that the tree protectors, provided with the strap, were not installed when setting up your slackline, which caused the bark of the tree to rub against the strap, resulting in the tear. Despite this poor installation, we have exceptionally sent you a replacement strap under warranty. Don't forget that our customer service is available from Monday to Friday by email or by phone from 9:00 AM to 12:15 PM and from 1:45 PM to 5:30 PM. Best regards,
R
Rating: 4 out of 5
I do not give 5 stars because the protection mat for the springs is of very very inferior quality to the original (material, thickness ...) For the rest, it's very good
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G
Rating: 4 out of 5
Maybe it lacks protections for the trees and a second cable 'not optional' otherwise fast delivery and compliant product
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C
Rating: 4 out of 5
Experienced seller, to recommend
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D
Rating: 4 out of 5
***
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S
Rating: 4 out of 5
The material seems to be of good quality, we will see in use and against the weather since the trampoline is installed in the garden. We assembled it with two people. A bit of difficulty with the installation of the springs, hence the need to read the instructions carefully.
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S
Rating: 4 out of 5
Good product and fast shipping
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J
Rating: 4 out of 5
Fast delivery. However, I don't think the seams of the basketball net will last over time.
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A
Rating: 4 out of 5
The product seems to be of quality. Not installed yet
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A
Rating: 4 out of 5
Good quality items and fast delivery.
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F
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Product ordered and received in the shortest time. However, an installation manual would be welcome.
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P
Rating: 4 out of 5
Regarding the trampoline, there are about fifteen plastic fasteners at the end of the elastics that are broken. I don't know if I stretched them too much or if I positioned them incorrectly. Otherwise, there is nothing to complain about between the trampoline, the zip line, and the harnesses. Best regards ***
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S
Rating: 4 out of 5
Quality product. Simple installation. Very mediocre delivery, postponed twice.
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C
Rating: 4 out of 5
Good
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L
Rating: 4 out of 5
Attentive advisor on the phone and very good advice.
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P
Rating: 4 out of 5
Well compliant but delivery postponed 2x
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C
Rating: 1 out of 5
Strap to tighten the zip line is useless. The length of the strap is too short for the circumference of a tree. Impossible to tighten my 50m zip line. The ratchet of the strap is of poor quality, it's a toy, in short, I lost ***€.
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Response from France Trampoline
Hello, Thank you for your feedback. Indeed, we forgot to mention the length of the strap and the maximum circumference of the tree on the product sheet. That said, we are surprised by your feedback as we have never had sizing issues with this item since it has been on sale. The tension strap measures 4.00m and is suitable for a tree with a maximum diameter of 3.00m. This information is now available on the site. Please do not hesitate to contact our customer service if you need more information.
P
Rating: 4 out of 5
Very good product, sturdy, effective, delivered on time. However, an effort should be made on the assembly instructions, especially regarding the identification of the different bars, which is not obvious in the drawings, as well as on the correct way to install the safety net (which part should be on the inside?).
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L
Rating: 4 out of 5
I think the trampoline assembly instructions could use some improvement.
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M
Rating: 4 out of 5
Fast shipping, nice and super contact
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D
Rating: 4 out of 5
The net is of good quality, but the old closure seemed better. The zipper will certainly not last as long, with successive and daily uses.
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T
Rating: 4 out of 5
The trampoline meets our expectations.
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B
Rating: 2 out of 5
Good product, a torture to assemble but maybe I just got a bad number. You really need to review your assembly process and the manual which can be confusing at certain stages. When you ask to put lubricant to assemble the base arches (personally I had to bring out the 5kg hammer to do the job, more than the W40), it means you do not master your assembly tolerances and your suppliers. As for the pliers provided with the material, it's a joke, usable only by people with calluses on their hands. Embarrassing for a company that claims to be a trampoline leader with strong experience for 30 years... you need to stop the DIY and believe that your customers have the build of a rugby player, especially given the price paid. Decathlon products are cheaper and simpler to assemble, even if assembled in China.
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Response from France Trampoline
Dear Sir or Madam, We have taken your feedback on your experience assembling the Ovalie 360 trampoline into account. We are quite surprised by the efforts mentioned to assemble this small oval trampoline. It is necessary to have parts manufactured to the exact specifications for good resistance over several years. Sometimes, it is indeed necessary to force a bit for the trampoline frame, but this only reinforces the fitting of the parts. Our competitor offers products that are easy to assemble thanks to a lightweight structure, but the longevity will not be the same either. Rest assured that your efforts are not in vain and your children will be able to enjoy their trampoline for a long time. France Trampoline.
S
Rating: 4 out of 5
Product meets expectations. Qualitative product.
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O
Rating: 4 out of 5
Good quality trampoline, quite easy to assemble even if the assembly manual could be a bit more explicit.
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P
Rating: 4 out of 5
Good product
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C
Rating: 2 out of 5
I quickly received the packages containing the trampoline, the assembly booklet is not always easy to understand, I had to watch tutorials on the internet which sometimes did not explain the same thing. the very very large - the edge cushion that protects the metal structure: the foam is very thin and the edges always rise and do not cover the structure properly, my son got injured because of that. Moreover, the ends where the net is attached being semicircular do not allow it to hold properly. I really thought I was getting a high-quality item by buying from France trampoline but I am very disappointed with the material I chose.
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Response from France Trampoline
Hello Sir, We have taken your various comments into account and have contacted you so that you can send us photos of your installation. The protective cushion should not behave like this indeed. The black elastics provided should hold the green cushion to the frame and prevent an accident. Our customer service will take over for your installation. France Trampoline.
G
Rating: 4 out of 5
good service delivery on dates and easy to install, to recommend
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P
Rating: 4 out of 5
GOOD QUALITY PRODUCT with this safety net that prevents children from going under the trampoline, I feel much more at ease
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D
Rating: 4 out of 5
Product that seems to be of good quality. The assembly of the legs is a bit tough, you need to lubricate well. The attachments for the safety net poles seem a bit fragile. The spring protection could have been better secured. We'll see how it holds up over time.
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J
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Everything went very well, perfect delivery and the assembly instructions were also very clear.
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J
Rating: 4 out of 5
Product conforms. Complicated delivery, but the problem was with Relais Colis and not with France Trampoline.
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M
Rating: 4 out of 5
Serious site and fast delivery. The materials are of good quality but not easy to assemble, you need at least 2 people. The instructions are well explained. The only thing I find really impractical is the complicated net to assemble and my trampoline protection, there isn't really any fixation, so when you jump the spring protection comes off. My old low-quality trampoline had its fixings, it's a shame because the trampoline is great.
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N
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Satisfied with the shipment and the product, even though it took a while to find the old order to identify the model to order. However, upon receipt, there were no indications for installation (neither manual nor indications on the product itself). We took some time to find how to properly position the protective mat and even wondered for a while if we had ordered the wrong model. Now satisfied with the result.
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N
Rating: 4 out of 5
A little scare upon receipt, the dimension on the delivery note was not the same as what I had ordered. 5 cm off, but that can be important! In the end, everything is fine, it's the right size!
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