English 
J
Rating: 4 out of 5
Transport problem with DPD for the second time
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very good value for money, the only small problem is that the closure closes downwards and it should have closed upwards because my 2-year-old son keeps opening it, no other problems encountered.
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W
Rating: 4 out of 5
Perfect, thank you
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F
Rating: 4 out of 5
Nothing special to say
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M
Rating: 4 out of 5
Very good
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I
Rating: 1 out of 5
Very disappointed with the level of sales service. I sent photos of my trampoline for the seller to help me find the right safety net. He directed me to the wrong product, which was poorly suited for my trampoline.
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Response from France Trampoline
Sir, we apologize for the inconvenience caused by this advisory error. According to the various exchanges with our customer service, the issue is now resolved. We hope your family can once again fully enjoy your rectangular trampoline. France Trampoline.
V
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
Order respected within the indicated time
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B
Rating: 4 out of 5
Excellent
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L
Rating: 4 out of 5
We received a quality zip line. Not disappointed by the quality of the product.
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G
Rating: 4 out of 5
Good product
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J
Rating: 4 out of 5
Good product that meets my expectations
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A
Rating: 4 out of 5
Apart from the order taking with the promised gift of a basketball hoop replaced by a scooter which was not respected, only after insisting on the phone was the exchange made. Otherwise very good
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C
Rating: 4 out of 5
Item arrived well. Package in good condition. Received within 1 week. Serious transport. Assembly a bit complex (be careful with the direction of the bars)
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B
Rating: 4 out of 5
The tarp is impossible to fix, and does not prevent water from entering!
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S
Rating: 4 out of 5
Good product (hammock for climbing dome) but a bit long delay
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C
Rating: 2 out of 5
The product is great. The kids have a blast with the climbing dome and the accessories. However, the punctuality and information about the delivery date were poor. It was delivered weeks later than announced and insufficiently informed.
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Response from France Trampoline
Hello, we have certainly taken your comment into account. You had chosen a package of items that was not fully available at the time of your order. This was mentioned at the time of your purchase and you subsequently received an email confirming this and how to proceed if you wanted to receive the items available at the time of your order. After we exchanged information about this topic 15 days after your purchase, the available items were shipped as agreed in our terms and conditions and delivered by Dachser. We apologize if this was not clear enough for you. Trampoline technology.
M
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Good phone contact and good information. Very good product. Site to recommend.
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M
Rating: 4 out of 5
Material conforms to my expectations
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A
Rating: 4 out of 5
Good quality product except for the ground fixing kit: straps lacking in strength, rings impossible to drive into the ground
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A
Rating: 4 out of 5
During my order which I placed with the help of an operator by phone to find the right reference, I was not told that the posts would arrive unpainted black raw iron like those to be replaced
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E
Rating: 4 out of 5
Impeccable
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S
Rating: 4 out of 5
Good follow-up of my request treated by an email and a link, I just had to validate my cart
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T
Rating: 1 out of 5
Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at [email protected] or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team
C
Rating: 4 out of 5
product conforms to what I wanted
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J
Rating: 4 out of 5
Very good service, very serious
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S
Rating: 4 out of 5
Happy with the products and ease of assembly
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C
Rating: 4 out of 5
Very satisfied with the product, its order and its delivery. But assembly not very easy and too bad the ladder is not at the height of the trampoline 250.
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N
Rating: 4 out of 5
We loved the trampoline, the only downside we have is that the instructions could be clearer.
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C
Rating: 4 out of 5
The order delay was extended but the communication was good. They even offered us an equivalent product that could be available sooner. Since it wasn't urgent, we stuck with the initial order. And once it arrived, it was absolutely compliant and still of quality. Our trampoline is set for a long time, we do not regret the initial investment 8 years ago. Our children are grown today but still spend time in it. And the little ones passing by love it too.
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F
Rating: 1 out of 5
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
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Response from France Trampoline
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
J
Rating: 4 out of 5
very good, no problem
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C
Rating: 4 out of 5
excellent quality. Good reception. Too bad the protective cover is not included in the package
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H
Rating: 4 out of 5
corresponds exactly to my wish
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N
Rating: 4 out of 5
Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.
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A
Rating: 2 out of 5
The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....
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Response from France Trampoline
Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team
J
Rating: 4 out of 5
Everything went well from order to delivery
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C
Rating: 2 out of 5
I ordered from France trampoline because you seem very professional at first glance. Unfortunately, only at first glance. The services provided did not match those promised, the papers for the tax exemption were never filled out by France trampoline, so I had to pay VAT twice.. Thank you...., the promised gift not delivered due to a 'mistake' by the marketing department, etc... I called to claim, politely, calmly, what was missing.... I was told that France trampoline made a mistake, that the advertisement on the site was incorrect, the person on the phone did not understand how a tax exemption worked, etc... No apologies, no solutions..... Very very amateur.
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Response from France Trampoline
Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team
M
Rating: 4 out of 5
Missing pieces
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