Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2 and 4 stars

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Nicolas C.

Published on 10/07/2022 à 20h15 following a purchase from 27/05/2022

Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.

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Aline T.

Published on 10/07/2022 à 20h10 following a purchase from 27/05/2022

The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....

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Response from France Trampoline Published on 27/05/2022

Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team

Jean-Michel P.

Published on 07/07/2022 à 21h25 following a purchase from 16/05/2022

Everything went well from order to delivery

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Can U.

Published on 07/07/2022 à 16h22 following a purchase from 26/05/2022

I ordered from France trampoline because you seem very professional at first glance. Unfortunately, only at first glance. The services provided did not match those promised, the papers for the tax exemption were never filled out by France trampoline, so I had to pay VAT twice.. Thank you...., the promised gift not delivered due to a 'mistake' by the marketing department, etc... I called to claim, politely, calmly, what was missing.... I was told that France trampoline made a mistake, that the advertisement on the site was incorrect, the person on the phone did not understand how a tax exemption worked, etc... No apologies, no solutions..... Very very amateur.

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Response from France Trampoline Published on 30/05/2022

Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team

Mickaël B.

Published on 07/07/2022 à 09h59 following a purchase from 26/05/2022

Missing pieces

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Nadine S.

Published on 06/07/2022 à 10h54 following a purchase from 26/05/2022

everything went well, no delivery problem and product in accordance with what was described Good for children from 5 years old, not younger

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Philippe F.

Published on 04/07/2022 à 19h36 following a purchase from 23/05/2022

Searched item found easily in the catalog. Order completed without problem on the company's website. Fast delivery of the ordered material after simplified payment. Highly recommended.

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Christophe G.

Published on 04/07/2022 à 10h24 following a purchase from 22/05/2022

Impeccable, everything went well

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Dominique A.

Published on 03/07/2022 à 18h18 following a purchase from 21/05/2022

Good without particular problems, a bit high price

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Benjamin C.

Published on 01/07/2022 à 17h34 following a purchase from 16/05/2022

Nothing to report on the material and information. Very professional and serious people on the phone. The only downside is that I paid for a 48-hour delivery, I received the product 2 weeks later. The person on the phone told me I would be refunded for the delivery because it was for a birthday, so it really spoiled everything, but now when I send them emails, no more response. Delivery problems can happen, but the least you can do is respond...

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Peggy N.

Published on 29/06/2022 à 14h27 following a purchase from 30/04/2022

Very good quality/price ratio

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Etienne K.

Published on 26/06/2022 à 20h15 following a purchase from 15/05/2022

Nothing to report. Everything was perfect

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Caroline B.

Published on 26/06/2022 à 18h54 following a purchase from 16/05/2022

Good

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Sebastian S.

Published on 26/06/2022 à 13h44 following a purchase from 15/05/2022

The assembly was quite quick with two kids aged 4 and 9 in 1.75 hours!! Since then, our kids have a lot of fun on the trampoline.

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Aurélie G.

Published on 23/06/2022 à 13h53 following a purchase from 11/05/2022

Overall correct trampoline, I expected better in terms of finishes but the quality-price ratio is there... Easy to assemble, we took less than 2 hours with two people... Delivery was fast, correct, and well organized

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Samia S.

Published on 22/06/2022 à 16h37 following a purchase from 11/05/2022

Compliant with my expectations

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Uwe R.

Published on 20/06/2022 à 16h48 following a purchase from 07/05/2022

Good material, fast delivery, just one star less because of the price

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Michel B.

Published on 20/06/2022 à 14h48 following a purchase from 10/05/2022

Condition of the used net, and broken closure, so as a safety measure we are calling on France Trampoline

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Gilles R.

Published on 20/06/2022 à 12h57 following a purchase from 09/05/2022

Delivery time was way too long. More than 15 days after the order. Moreover, the package arrived torn with missing parts.

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Response from France Trampoline Published on 13/05/2022

Hello, We are sincerely sorry that you had to experience this kind of inconvenience. Indeed, after reviewing your file, we do see a delay in delivery due to a change of delivery address requested by you. The delivery agencies unfortunately took a bit too long to organize themselves to deliver to your new address. We have reported this information to them so that this type of request is handled more quickly. Despite this delivery delay, we hope that the ordered trampoline will meet your expectations for many years to come. Best regards, The France Trampoline team

Virginie C.

Published on 19/06/2022 à 18h19 following a purchase from 07/05/2022

Well done. Very efficient. I made a mistake on the size of the attachments and they sent them to me very quickly. Thank you to the whole team.

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Pierre-Marie G.

Published on 19/06/2022 à 09h27 following a purchase from 08/05/2022

Fast delivery, product that matches the description.. Perfect!

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André V.

Published on 18/06/2022 à 13h36 following a purchase from 08/05/2022

Good overall service. The depot is not easy to find

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Florent R.

Published on 16/06/2022 à 17h31 following a purchase from 05/05/2022

Good trampoline but the spring protection is always coming off.

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Gilles B.

Published on 15/06/2022 à 19h24 following a purchase from 05/05/2022

THE PACKAGE WAS THROWN OVER THE GATE

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Response from France Trampoline Published on 09/05/2022

Hello Sir, We have taken your comment into account and will immediately contact the provider who handles our deliveries to relay the information. Indeed, we work with different subcontractors for deliveries and this kind of event is unacceptable. If there are one or more broken parts in the package, do not hesitate to report it to us by email with photos to customer service. We sincerely apologize for the inconvenience this has caused. Best regards, The France Trampoline team

Marc M.

Published on 15/06/2022 à 10h48 following a purchase from 05/05/2022

Nothing to report, everything is compliant

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Benjamin I.

Published on 14/06/2022 à 13h29 following a purchase from 04/05/2022

Very good site. Quick reception.

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Sandrine G.

Published on 13/06/2022 à 11h43 following a purchase from 03/05/2022

I only have one disappointment about your articles, spare parts, I find them a bit expensive, but I admit that they are of very good quality

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Estelle D.

Published on 13/06/2022 à 11h24 following a purchase from 01/05/2022

Order arrived in 10 days and without any issues.

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Bruno S.

Published on 12/06/2022 à 14h39 following a purchase from 01/05/2022

Replacement products for our trampoline. The spring mattress: all ok. However, the rod for the net is not necessarily in accordance with the expected product: no inner link connecting all the rods.... delicate or even impossible to use

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Hervet M.

Published on 08/06/2022 à 11h52 following a purchase from 26/04/2022

Quality site with good description, which allows for a choice adapted to our needs

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Guy M.

Published on 07/06/2022 à 19h42 following a purchase from 22/04/2022

Good quality product, easy to install if you have a tensioner. Supply error, 2 extra washers, 2 nuts missing, 1 right-hand thread, 1 left-hand thread.

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Dominique F.

Published on 07/06/2022 à 13h30 following a purchase from 27/04/2022

very good responsiveness to the order, very fast delivery, correct packaging

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Jean-Luc F.

Published on 02/06/2022 à 19h21 following a purchase from 03/04/2022

No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?

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Michel L.

Published on 02/06/2022 à 18h44 following a purchase from 21/04/2022

serious, fast, efficient

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Olivier R.

Published on 02/06/2022 à 18h21 following a purchase from 16/02/2022

No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!

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Response from France Trampoline Published on 18/02/2022

Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team

Jaume F.

Published on 02/06/2022 à 10h50 following a purchase from 17/04/2022

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Stephan R.

Published on 31/05/2022 à 19h47 following a purchase from 17/04/2022

everything top - product fits and delivers what it promises! Not quite cheap, but good quality!

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Jean Louis D.

Published on 31/05/2022 à 14h32 following a purchase from 20/04/2022

Perfect

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Remi T.

Published on 31/05/2022 à 11h56 following a purchase from 18/04/2022

Fast delivery, happy to buy a brand, with spare parts or accessories if needed

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Sandra V.

Published on 31/05/2022 à 09h22 following a purchase from 15/04/2022

Product found easily, delivered quickly. Too bad the shipping costs on the site are so high, I avoid ordering on the site unless I have no choice (replacement part).

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