The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Everything is of very good quality, assembly is smooth and the provided tools are suitable and sufficient. The only negative point is the announced assembly time... 20min. It took us more than 2 hours for 2 people to assemble it from start to finish. And even if we are not the fastest in the world, it is clearly impossible to assemble this trampoline (octopulse 460) in 20min.
Translated reviews
M
Mustapha B.
Rating: 2 out of 5
following a purchase from 11/07/2021
Bought with a release date of July 26. But ultimately delivered a month later. It could not be used this summer. Misled by the date displayed at the time of purchase..
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. When you placed your order on 11/07, the restocking date of the trampoline was 30/08, as indicated on the product sheet. On 12/07, the restock was advanced to 30/06. The product was finally shipped on 06/08 and delivered on 12/08. Your children were able to enjoy the trampoline during the month of August. We apologize for the slightly long preparation time and assure you that we do our best for our customers to receive their orders as quickly as possible. Best regards, the France Trampoline team
P
Pablo Luis E.
Rating: 4 out of 5
following a purchase from 24/05/2021
*** Another thing has been the service provided, where it is very improvable since I paid a surcharge for transport to arrive earlier and it didn't arrive; also, I was missing the ladder and it took more than two months to send it.
Translated reviews
L
Lauriane R.
Rating: 4 out of 5
following a purchase from 14/05/2021
Very satisfied
Translated reviews
S
Serge L.
Rating: 2 out of 5
following a purchase from 05/07/2021
Delivery in several parts, still missing some pieces
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. We have checked your order and according to our system, all spare parts were shipped as soon as they were available (jumping mat on 13/07 and net on 09/08). We indeed had delays in restocking the net, we apologize for these circumstances. Our customer service will get back to you by email to get more information regarding the missing parts. Best regards, the France Trampoline team.
X
Xavier P.
Rating: 4 out of 5
following a purchase from 12/07/2021
Delivery a bit long due to covid. Efficient phone support.
Translated reviews
F
Francois J.
Rating: 1 out of 5
following a purchase from 21/04/2021
The product is very disappointing compared to the old one. Seems very fragile. There are already 3 broken hooks
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. We will send you a dozen hooks under warranty as soon as possible. Our customer service ([email protected]) is at your disposal for any further questions. Best regards, the France Trampoline team.
A
Aurélien J.
Rating: 4 out of 5
following a purchase from 21/07/2021
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
Translated reviews
W
Willi V.
Rating: 1 out of 5
following a purchase from 05/08/2021
According to customer service, I did not provide any incorrect information when ordering a replacement jumping mat, yet the mat did not fit my trampoline. I had to return it and received the message that I would only be partially refunded. I cannot understand this, as the mat was not used and was returned in its original packaging. No photo of a possible defect was provided as proof, which I require from this provider! Can you initiate this? Thank you! The order number is ***
Translated reviews
Response from France Trampoline
Dear customer, thank you for your feedback. Our spare parts fit our trampolines and other brands if the specifications match. However, it sometimes happens that spare parts are not suitable for certain trampolines, as with your jumping mat. We apologize for this situation, but we do not have another jumping mat with these dimensions. Regarding the return, these are at the customer's expense according to our sales conditions. If you have further comments, please feel free to contact our customer service ([email protected]). Best regards, your Trampolin-Technik team
L
Laetitia T.
Rating: 4 out of 5
following a purchase from 05/08/2021
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
Translated reviews
J
Jacques M.
Rating: 1 out of 5
following a purchase from 28/07/2021
Based on your advice, the product does not match, I need to change the springs.
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
M
Mdolores R.
Rating: 4 out of 5
following a purchase from 04/08/2021
Good attention and good product
Translated reviews
F
Frédéric D.
Rating: 4 out of 5
following a purchase from 07/06/2021
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
Translated reviews
C
Christophe R.
Rating: 1 out of 5
following a purchase from 18/05/2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
B
Bertrand M.
Rating: 1 out of 5
following a purchase from 04/06/2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
C
Chrystelle T.
Rating: 2 out of 5
following a purchase from 24/05/2021
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
C
Christophe C.
Rating: 4 out of 5
following a purchase from 02/08/2021
The ordered net is of good size. However, the quality is lower than the original product
Translated reviews
C
Cédric G.
Rating: 2 out of 5
following a purchase from 01/05/2021
Product out of stock delivered 2 months late from the expected date
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
E
Estelle B.
Rating: 4 out of 5
following a purchase from 05/05/2021
Trampoline of very high quality, however, it's a shame about the very long delivery time....
Translated reviews
M
Marion M.
Rating: 4 out of 5
following a purchase from 18/05/2021
Easy to place an order but customer service issue not resolved to this day... too bad!
Translated reviews
J
Jonathan L.
Rating: 4 out of 5
following a purchase from 27/07/2021
Product received quickly
Translated reviews
C
Chamima B.
Rating: 4 out of 5
following a purchase from 13/04/2021
Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.
Translated reviews
A
Armelle C.
Rating: 4 out of 5
following a purchase from 21/07/2021
Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.
Translated reviews
L
Laure V.
Rating: 4 out of 5
following a purchase from 26/07/2021
Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..
Translated reviews
I
Isabelle C.
Rating: 4 out of 5
following a purchase from 26/06/2021
The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.
Translated reviews
D
Dino B.
Rating: 4 out of 5
following a purchase from 31/05/2021
I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.
Translated reviews
C
Cédric C.
Rating: 4 out of 5
following a purchase from 24/05/2021
Good product but the opening is different from the old one, making it harder to get into the trampoline.
Translated reviews
O
Olivier R.
Rating: 4 out of 5
following a purchase from 08/05/2021
Delay ++ because products unavailable
Translated reviews
P
Pierre T.
Rating: 4 out of 5
following a purchase from 26/07/2021
good: conforms to my expectations
Translated reviews
P
Philippe A.
Rating: 4 out of 5
following a purchase from 07/06/2021
Good evaluation but the supply delay is quite long
Translated reviews
J
Jose C.
Rating: 2 out of 5
following a purchase from 23/07/2021
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service ([email protected]) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
L
Lydie L.
Rating: 4 out of 5
following a purchase from 24/07/2021
Fast delivery
Translated reviews
J
Jacques A.
Rating: 4 out of 5
following a purchase from 22/07/2021
satisfactory.
Translated reviews
A
Amandine R.
Rating: 4 out of 5
following a purchase from 17/07/2021
Nothing to report
Translated reviews
C
Christian D.
Rating: 4 out of 5
following a purchase from 15/07/2021
very satisfied.
Translated reviews
H
Henri R.
Rating: 4 out of 5
following a purchase from 18/07/2021
Good material, delivery within the deadline, OK
Translated reviews
L
Laurent M.
Rating: 4 out of 5
following a purchase from 19/06/2021
Correct.
Translated reviews
M
Martin G.
Rating: 4 out of 5
following a purchase from 12/07/2021
Very good
Translated reviews
C
Clarisse V.
Rating: 2 out of 5
following a purchase from 02/05/2021
A delay more than too long...... What a shame
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on our site. The products were indeed delivered only at the end of July. We are currently facing difficulties in restocking certain references and we apologize for these circumstances. We are doing our best to ensure our customers receive their products as quickly as possible. Best regards, The France trampoline team.
M
Mathilde B.
Rating: 4 out of 5
following a purchase from 06/05/2021
Order made following a damaged cover, France trampoline customer service very responsive and professional. Diameter error of the cover, but the error was quickly corrected by customer service. The only downside, the delivery person left the order on the trampoline which did not allow me to refuse the package that did not have the correct diameter. But France trampoline took it back at their expense, and quickly sent the correct cover without charge.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 