The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The edge cover for the trampoline is well made and gives an overall high-quality impression. The fit is good. The item had a longer delivery time, which was indicated beforehand. I missed proactive information about when the delivery would take place. I had to ask extra for this. However, the shipping notification was sent.
Translated reviews
-
- C.
Rating: 4 out of 5
following a purchase from 04/05/2021
Very professional, good contact and good advice
Translated reviews
C
Caroline P.
Rating: 4 out of 5
following a purchase from 22/04/2021
Fast and careful delivery. For the assembly, the instructions were not simple but we managed.
Translated reviews
L
Louis V.
Rating: 4 out of 5
following a purchase from 06/05/2021
The pallet was overturned when it was delivered to us but no breakage was noted during unpacking and assembly. Furthermore, I notice that the elastic attachments with the plastic hook do not hold well over time, several hooks have broken and I also notice a slight fragility in the collars that hold the posts for the nets. That's all I have to say. Otherwise, great product on the rest.
Translated reviews
A
Agnes M.
Rating: 2 out of 5
following a purchase from 01/04/2021
no assembly instructions ... a hassle
Translated reviews
Response from France Trampoline
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
E
Elodie P.
Rating: 4 out of 5
following a purchase from 24/04/2021
Very good trampoline, I didn't give 5 stars because a bit complicated to assemble.
Translated reviews
A
Aurore D.
Rating: 4 out of 5
following a purchase from 03/05/2021
Product very good value for money
Translated reviews
A
Annabel T.
Rating: 1 out of 5
following a purchase from 09/05/2021
Product very long to install. You must not follow the provided inclination at the risk of injuring a child. Way too dangerous for a child under 6 in any case. I went straight into the tree on the first use because the brake is too short, I fractured my foot, customer service was not concerned because 'the instructions are normal'
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you got injured. We have been selling our zip line for over 3 years and we have never had any problems regarding installation and the recommended slope of 8%, this product is rated 5 stars by our customers. Of course, we test all our products before following the installation instructions to the letter and of course the product is certified. We wish you a speedy recovery, the France Trampoline team.
A
Anaïs M.
Rating: 4 out of 5
following a purchase from 20/04/2021
No problem with the order. The product meets our expectations.
Translated reviews
S
Sandra V.
Rating: 1 out of 5
following a purchase from 09/05/2021
I placed an order in early May. My package was lost by the carrier. To date, 1.5 months later, I have neither received my item nor been compensated!
Translated reviews
Response from France Trampoline
Hello and thank you for your comment. I understand your dissatisfaction, unfortunately, when a package is declared as delivered, we are obliged to follow a process with the carrier and open a dispute so that they can conduct searches. Please believe that we have followed up with the carrier several times on this matter, but it takes time. Do not hesitate to contact customer service for more information. Have a nice day, the France Trampoline team.
C
Cédric P.
Rating: 4 out of 5
following a purchase from 07/05/2021
Product conforms!
Translated reviews
J
Jerome V.
Rating: 4 out of 5
following a purchase from 09/04/2021
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
Translated reviews
F
Fabien H.
Rating: 2 out of 5
following a purchase from 30/04/2021
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
Translated reviews
Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
P
Peggy B.
Rating: 1 out of 5
following a purchase from 21/04/2021
Not possible to evaluate at this time, I am 2 months waiting to receive my order. I only received a minor part, the main item is still not delivered
Translated reviews
Response from France Trampoline
Hello and thank you for your comment. Upon opening your order, I see that the product (a anchoring kit for trampoline) has indeed been shipped and delivered to you. If you are referring to your order 164972, we apologize for the delivery delay. I see that the order was partially sent on 16/06, the additional bungee cords are missing. However, the protective cushion is provided with bungee cords, so you can use your trampoline without waiting. We wish you many hours of bouncing :) Have a great day, the France Trampoline team.
L
Leopold D.
Rating: 4 out of 5
following a purchase from 02/05/2021
Good service. Some difficulties in assembly.
Translated reviews
H
Hélène P.
Rating: 2 out of 5
following a purchase from 08/02/2021
Delivery expected in 4 months is too long
Translated reviews
Response from France Trampoline
Hello and thank you for your comment. We are experiencing supply issues beyond our control on certain references. Please believe that we are doing everything possible to deliver you as soon as possible and to inform you of delivery delays when they occur. Enjoy your Strat'Up 250! Best regards, the France Trampoline team.
N
Nicolas F.
Rating: 4 out of 5
following a purchase from 05/05/2021
Good advice, fast shipping, however many products are out of stock
Translated reviews
D
David T.
Rating: 4 out of 5
following a purchase from 22/04/2021
Good quality product with relatively simple instructions for assembly.
Translated reviews
B
Bourdel M.
Rating: 4 out of 5
following a purchase from 28/03/2021
Simple and effective
Translated reviews
A
Anne Marie D.
Rating: 4 out of 5
following a purchase from 01/04/2021
Hello The only downside is the assembly because you need to be 2 and it’s a struggle and we get our fingers stuck
Translated reviews
G
Guillaume L.
Rating: 1 out of 5
following a purchase from 01/05/2021
So it’s terrible with you, lost order, I only get refunded when you find the order, finally I’m offered a new delivery which I kindly accept and I receive an email 4 days later to tell me that there is a 2-month stock shortage, a joke!!! and yet I liked your concept, I hesitated with *** and well it would be ***. So I’m hesitant to give you a bad review on Google.
Translated reviews
Response from France Trampoline
Hello, I’m sorry to read this. Indeed, your order has unfortunately been lost, please believe that this is independent of our will. During the search, the soccer goal went out of stock. We apologize for the delay in searching and refunding, but in this case we must respect a process that takes time. We would be happy to give you a 5% voucher for your next purchase if you wish to order again on our site. Have a great day, the France Trampoline team.
C
Christiane V.
Rating: 4 out of 5
following a purchase from 24/03/2021
Good provider, quality product and good phone contact, I highly recommend
Translated reviews
S
Sébastien O.
Rating: 4 out of 5
following a purchase from 14/04/2021
Hello, The trampoline is functional, even if in some cases the diagrams in the manual are not adapted to the specific model I bought. A very big negative point that I invite you to consider: the stock reduction policy is not optimal given the very long restocking times. I want to buy complementary products (tent, etc.) but what's the point if it's to receive them almost at the end of the school holidays?? (and we are only in June..). I can't be the only one in this case... You optimize cash flow but surely miss out on sales.. :-(
Translated reviews
J
Jean-françois L.
Rating: 4 out of 5
following a purchase from 20/04/2021
Replacement of the jumping mat, still available after 7 years.
Translated reviews
A
Amandine G.
Rating: 4 out of 5
following a purchase from 08/03/2021
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
Translated reviews
J
Jean-paul F.
Rating: 4 out of 5
following a purchase from 18/04/2021
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
Translated reviews
P
Pogrilz M.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good waiting for the product
Translated reviews
S
Sylvain G.
Rating: 4 out of 5
following a purchase from 23/04/2021
Good product, although there is a lack of information about the tools that need to be used.
Translated reviews
D
Davy H.
Rating: 4 out of 5
following a purchase from 29/03/2021
Quality product.
Translated reviews
A
Anne L.
Rating: 4 out of 5
following a purchase from 26/04/2021
Product fully meets expectations.
Translated reviews
A
Annie G.
Rating: 4 out of 5
following a purchase from 23/03/2021
Good product but unfortunate delivery delay due to stock shortage
Translated reviews
F
Farah M.
Rating: 4 out of 5
following a purchase from 04/04/2021
Good product and timely delivery. I recommend.
Translated reviews
E
Enrico B.
Rating: 1 out of 5
following a purchase from 23/03/2021
Package blocked at the customs service of Reunion. Reason: the invoice does not appear; nor the sender (according to them). They are asking me to provide them with the product invoice, which I have not yet had time to find. It would be good to send it to them so they can see it; I don't know if they do it on purpose, but it penalizes me while I am not at fault, sorry.
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has contacted you following your review. The requested invoice was sent to you by email on 10/06, as well as to the carrier. I hope that since then, your problem has been resolved by the carrier. Have a nice end of the day, the France Trampoline team.
X
Xavier S.
Rating: 4 out of 5
following a purchase from 11/04/2021
Good service
Translated reviews
J
Jaffre O.
Rating: 4 out of 5
following a purchase from 08/04/2021
Order received after a delay but excellent welcome and advice by phone before that!
Translated reviews
A
Audrey F.
Rating: 4 out of 5
following a purchase from 15/04/2021
Fast and efficient provider who guided me well during my ordering mistake. Great trampoline! Thank you
Translated reviews
T
Tarlis M.
Rating: 4 out of 5
following a purchase from 23/02/2021
As for the ordering and delivery, it's a trybon service. Unfortunately, I am in the process of declaring a defective product because the net tore at one of the poles. I hope this is an exceptional event.
Translated reviews
J
Jean-yves D.
Rating: 4 out of 5
following a purchase from 27/04/2021
It's a shame that some products are not available for 3 months. We limited our order to the product in stock
Translated reviews
S
Sylvie M.
Rating: 4 out of 5
following a purchase from 24/04/2021
FAST DELIVERY. GOOD QUALITY OF THE PRODUCT
Translated reviews
B
Bruno M.
Rating: 4 out of 5
following a purchase from 24/04/2021
The transaction went quite well overall. The product is of good quality. Only a small error in one element of the order makes me take away one star out of 5. An email to report the error and a reminder email were necessary to resolve the issue. Responses were quick in both cases.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 