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J
Rating: 4 out of 5
Not bad
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Good quality product, impeccable ordering process, however, relatively long delivery time.
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S
Rating: 4 out of 5
Very good quality products, just disappointed with the delivery, delivered to a relay point instead of my initially planned home. No call from the delivery person, and present during the day..
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T
Rating: 4 out of 5
Cable clamp that breaks Tensioner that has the net damaged Screw that loosens on the pulley and falls ...
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A
Rating: 4 out of 5
The trampoline is very good. However, it requires a lot of strength to assemble. If you are two women or 1 woman and 1 young teenager, it is impossible to assemble. This is a major point of improvement for me or to alert in advance that being two is not necessarily enough.
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R
Rating: 4 out of 5
Very good product and fast delivery
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M
Rating: 4 out of 5
The ordered goods are absolutely top and of super quality! However, we couldn't understand why the delivery came via freight forwarding. The pallet on which the boxes with the goods were secured was in very poor condition. It unfortunately fell apart completely during unloading. Since the goods were intact, we give a very convincing 4 stars. Our children have a lot of fun with the ninja course in the garden.
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S
Rating: 4 out of 5
Quality product, but a bit tedious to assemble
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P
Rating: 4 out of 5
Quality product, but a bit tedious to assemble
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I
Rating: 4 out of 5
Perfect
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L
Rating: 4 out of 5
very good materials, easy to install thanks to the instructions. THANK YOU France trampoline you made two boys happy !!!!! Small downside for DPD (FOR ME THEY ARE THIEVES) who do not respect home delivery and find it fair to refund the amount and ask to see this with the sender, so you! maybe change the delivery service....
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Response from France Trampoline
Ultra fast delivery, quality item
C
Rating: 1 out of 5
I am still waiting for my order
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Response from France Trampoline
Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.
A
Rating: 4 out of 5
Following the order for changing the safety net and the protective foams for the posts. A mounting manual is missing from the package. When the trampoline has been assembled for several years, you no longer know how to disassemble it, especially how the posts are fitted and locked (by a spring pin) and the junction point of the fiber arch fitted but not marked during assembly (marking this greatly facilitates things) And a small manual for reassembling the ordered elements. Very good replacement products mounted for 2 weeks, the children are safe and happy.
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Response from France Trampoline
Dear Sir or Madam, Thank you for your message. A mounting manual is available on your customer account in pdf format for each item after purchase. We also provide assembly videos on our website. Finally, customer service is available from Monday to Friday to respond to your requests. The France Trampoline team
F
Rating: 1 out of 5
Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)
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Response from France Trampoline
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
X
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Fast delivery and very clean and solid packaging.
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G
Rating: 4 out of 5
Good phone contact and the delivery issue was quickly resolved.
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C
Rating: 1 out of 5
Order placed on April 23, no news by May 13. Customer service does not respond.
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Response from France Trampoline
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
C
Rating: 4 out of 5
Delivery times a bit long (1 month) but return following a phone call very quick and effective
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C
Rating: 4 out of 5
All good
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Y
Rating: 2 out of 5
Unacceptable to charge *** euros for shipping fees when we live on an island where there is a bridge, so there should normally be no problem for deliveries. Therefore, we had to have it delivered to my brother in Bordeaux, and to top it all off, he had to go pick up the package at a relay point because the carrier didn't even bother to deliver it to his home while he was there specifically for the delivery.
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Response from France Trampoline
Hello, We apologize for the inconvenience caused. We completely understand your frustration, especially when the address is served by a bridge. Unfortunately, carriers like DPD and Chronopost systematically apply a surcharge that can vary from 20 to 25 for deliveries to island areas, whether there is a bridge or not. These fees are defined by their pricing grids, which we unfortunately do not have control over. Best regards,
M
Rating: 4 out of 5
We had a circular hoop from the top of the net that broke during the first assembly. It's a shame we taped it... Can you replace it for us? We watched an online video before assembly, it's complementary to the manual to avoid mistakes when attaching the springs. You need to assemble the trampoline yourself to know how to disassemble it later Best regards
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S
Rating: 1 out of 5
Product not received because the shipping company allegedly could not find the address
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Response from France Trampoline
Please excuse the inconvenience with the delivery person. If needed, you can feel free to contact customer service directly by phone or email. The carrier does not always contact us when there is a problem with your delivery. Since he is in contact with you via email, he asks you directly for information. It is important that you check your emails regularly when a delivery is pending.
C
Rating: 4 out of 5
Nothing to report
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F
Rating: 4 out of 5
I am satisfied with Trampoline Technik and the product, BUT the delivery with Kühne and Nagl took about 20 days and that only after many phone calls!!
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A
Rating: 2 out of 5
bad choice of net
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Response from France Trampoline
Hello Madam, If you made a mistake on the model of the net you can always request a return of it. Do not hesitate to call us if you need advice! Best regards,
J
Rating: 4 out of 5
Thank you for your commercial gesture, as changing the net + protective mat remained very expensive compared to a new trampoline.
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D
Rating: 4 out of 5
Satisfied
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M
Rating: 1 out of 5
The package was left in front of the door by the carrier with the package re-taped by the carrier. The seller must resend the package to me, after a complaint, I have not heard back despite several follow-ups.
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Response from France Trampoline
Hello, Thank you for your message. We are sorry for the problem encountered and for the response times from the carrier. A return has indeed been made to this day! Best regards,
E
Rating: 1 out of 5
The manual is really not very clear and the legs are very complicated to assemble... I haven't even finished the assembly yet... a bit disappointed. ***
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Response from France Trampoline
Hello, We are sorry that you encountered difficulties assembling the Mirage trampoline. Please feel free to call us or send us an email if you need help. Best regards,
M
Rating: 4 out of 5
Great item, however there were closer relay points for delivery than what was proposed! Best regards.
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S
Rating: 1 out of 5
The bars of the monkey bars and top den are far weaker than the bars of the main de we have. Our child who is only 30kg was afraid using the monkey bars as they bowed when he used them and the way the canvas at the bottom of the top ten dips down a lot and the bars bend which made him feel unsafe. We were disappointed because the main structure was very solid. We were so disappointed we did not attach the ladder, my husband who is a metal worker wishes to strengthen the ladder before trusting it with our child
T
Rating: 1 out of 5
After-sales service of no use, incorrect item description and cumbersome solution... My next purchase will be at another store.
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Response from France Trampoline
Hello, We are sorry to hear that you were not satisfied with your experience. It seems that our explanations regarding the installation of the protective skirt were not well understood, and we regret that. We want to reassure you: this is a product we sell every year, and we generally do not have feedback indicating a particular difficulty in installing it. Our team remains available if you need more detailed assistance.
J
Rating: 4 out of 5
The material is very appealing to children, just missing a net at the top.
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A
Rating: 4 out of 5
Perfect commercial contact but the renewed product has a less beautiful finish than the initial product.
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P
Rating: 4 out of 5
Everything went perfectly and the product meets expectations.
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B
Rating: 2 out of 5
Delivery via Mondial Relay with a bounce because the allotted time was too short. I had to pay for delivery again, and I don't find that great.
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Response from France Trampoline
Hello, We apologize for this inconvenience, but the 8-day deadline at the relay point is a rule set by Mondial Relay and applies to all packages, regardless of the brand. Unfortunately, we have no control over this duration. We advise you to closely monitor the delivery tracking for future orders to avoid this kind of situation. Best regards,
J
Rating: 1 out of 5
The use of this material is almost impossible for children: the cylinder is too smooth. I will try to attach a rubber washer to save the use of this object.
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Response from France Trampoline
Hello, We are sorry to hear that the wooden zip line seat does not fully satisfy you. Please note that it is also available in a plastic version, which offers a different texture and may be more suited to your needs. Do not hesitate to contact us if you wish to proceed with an exchange or obtain more information. Best regards,
T
Rating: 4 out of 5
Good service, very fast delivery
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T
Rating: 4 out of 5
Fast delivery, the net seems a bit less qualitative than the original, we will see over time...
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