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H
Rating: 4 out of 5
Product conforms but no explanations on how to fix the net.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
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Rating: 1 out of 5
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
C
Rating: 1 out of 5
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
E
Rating: 2 out of 5
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
P
Rating: 4 out of 5
Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.
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N
Rating: 4 out of 5
the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.
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M
Rating: 4 out of 5
The products match my choice and are correct and very well suited.
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M
Rating: 4 out of 5
It's a shame that we had to wait several months between the time of the order and the time of delivery
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P
Rating: 1 out of 5
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
G
Rating: 4 out of 5
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
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C
Rating: 4 out of 5
Good product but extremely long delivery time
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G
Rating: 4 out of 5
quality material used for many years
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H
Rating: 4 out of 5
Very good quality trampoline but very long to assemble, you need to have strength. We still haven't managed to assemble the ladder... Too bad the delivery time was so long and that we received the whole thing in several parts (6-8 weeks apart)
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S
Rating: 4 out of 5
Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....
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E
Rating: 4 out of 5
The period (in full confinement) was not very conducive to an order but it was successful. Thank you
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C
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
Ok
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S
Rating: 4 out of 5
Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality
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M
Rating: 4 out of 5
Apart from the delay between the order and delivery being way too long probably due to COVID, very good service
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J
Rating: 4 out of 5
a bit long delay
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B
Rating: 2 out of 5
Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
G
Rating: 4 out of 5
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
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A
Rating: 1 out of 5
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
M
Rating: 4 out of 5
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
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S
Rating: 4 out of 5
Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.
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E
Rating: 1 out of 5
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
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Response from France Trampoline
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
G
Rating: 1 out of 5
Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
C
Rating: 4 out of 5
very good, immediate
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S
Rating: 4 out of 5
Very friendly staff, attentive and good advice.
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E
Rating: 4 out of 5
Perfect; A missing arc was resent within 8 days
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S
Rating: 4 out of 5
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
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B
Rating: 1 out of 5
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
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Response from France Trampoline
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at [email protected]. The France Trampoline team.
N
Rating: 4 out of 5
Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.
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P
Rating: 2 out of 5
Products not quite compliant. Delivery times not respected
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Response from France Trampoline
Hello and thank you for your feedback. We are indeed experiencing longer preparation and delivery times than usual during this summer period. Thanks to your feedback, we have already reported this information and will work on this point to improve our services. Have you been able to confirm the compatibility of your spare parts? If not, please feel free to reach out to us at [email protected]
M
Rating: 1 out of 5
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
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Response from France Trampoline
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
R
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline
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G
Rating: 4 out of 5
Anchoring kit not suitable, straps too long???
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M
Rating: 4 out of 5
The service is adapted and conforms to the order. The shipping date was delayed but well received.
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S
Rating: 4 out of 5
Very satisfied with the order. Very good product to recommend without hesitation.
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