The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Order placed at the end of March 2020, still not received by the end of September 2020...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Nadine C.
Rating: 4 out of 5
following a purchase from 01/06/2020
good service. but delivery difficulties: significant delay presumably due to the current health situation
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Jean-françois B.
Rating: 4 out of 5
following a purchase from 07/07/2020
Very good contact and responses from your headquarters, but difficulty in delivery by the carrier: he never called the phone number provided that could have allowed him to quickly find the delivery location (the address does not appear on the GPS). Without GPS, no salvation....! But 6 months after the order (diameter error during this order of protective net), we have what we need for next summer...
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Olivier C.
Rating: 4 out of 5
following a purchase from 29/06/2020
Comment
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Lionel L.
Rating: 4 out of 5
following a purchase from 10/08/2020
serious and attentive and quite fast
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Michel G.
Rating: 4 out of 5
following a purchase from 15/07/2020
good
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Claude B.
Rating: 4 out of 5
following a purchase from 12/08/2020
Perfect
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Elisabeth H.
Rating: 4 out of 5
following a purchase from 13/08/2020
Quality product. Easy to assemble (I am a small woman and I installed it alone) but you need more than 2 people to tighten the cable completely. The kids are happy to play on it all day long.
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Jean-michel D.
Rating: 1 out of 5
following a purchase from 10/08/2020
The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!
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Response from France Trampoline
Hello and thank you for your feedback. We do not currently sell paint on our site, you must be mistaken. However, we hope that your XL Infinity Zip Line fully satisfies you. If so, please feel free to revise your rating. ;) The France Trampoline team.
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Luc D.
Rating: 1 out of 5
following a purchase from 10/08/2020
If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?
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Response from France Trampoline
Hello and thank you for your feedback. We are delighted that the trampoline you ordered gives you complete satisfaction and we thank you for your trust. However, we are sorry regarding this communication problem. We will try to contact you quickly. Please feel free to check that your information is up to date when you log into your account. We are also available at our address [email protected].
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Catherine L.
Rating: 4 out of 5
following a purchase from 20/05/2020
Quality trampoline despite a manufacturing delay with a delivery that was postponed 3 times.
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Eric K.
Rating: 4 out of 5
following a purchase from 15/04/2020
Large Apollo trampoline suitable for sports use by an adult-sized person: stable and solid structure; springs and jumping mat allow for great rebounds; high and solid safety net but fragile in some points (entry, carbon fiber arches). The quality of the materials is good, except for some plastic parts and a few points of fragility of the net. After 3 months of use, the pleasure is still there. The few problems encountered are: - the plastic hooks to hold the protective foam around the jumping mat break one after the other. - the zipped entry of the net threatens to tear quickly as it is not designed for a medium/large person - the carbon arch that holds the net up is very difficult to install and quite fragile - the net is very difficult to install - at least 2 people are needed but preferably 3 or 4 to properly install the trampoline. - leaves and anything that flies in a garden is likely to get stuck between the protective foam and the net: difficult to keep the edges of the jumping area perfectly clean. As for the supplier, the advice over the phone is wise and an impression of seriousness and professionalism emerges from the exchanges. As for the website, one can regret that the status of the order does not evolve after the order has been placed (in other words: no provisional tracking of the delivery which is annoying because one must be present on the day of delivery).
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Geraldine R.
Rating: 1 out of 5
following a purchase from 26/05/2020
Delivery time far too long. Ordered at the beginning of June received at the beginning of August.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did everything possible to regularly update these deadlines on our site and to inform you directly by email. We would like to apologize for this inconvenience. The France Trampoline team.
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Anthony D.
Rating: 4 out of 5
following a purchase from 01/05/2020
Quality products conforming to the description and received within the announced timeframe. Order received in 2 deliveries due to unavailability of a product but we had to manifest for the 2nd delivery because we were apparently forgotten...
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David M.
Rating: 2 out of 5
following a purchase from 31/07/2020
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Tilo P.
Rating: 1 out of 5
following a purchase from 16/04/2020
Not recommended. Poor customer service. I bought an Ovalie 360 trampoline. The quality of the trampoline is average. For example, the various frame parts and the net do not fit very well. Therefore, the assembly took a long time. Particularly frustrating was that the edge of the net is too short. The customer service from Trampolin Technik confirmed that the entire production batch is affected by this error, but did not offer a replacement and also refused to rectify the defect.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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William C.
Rating: 4 out of 5
following a purchase from 12/05/2020
Super trampoline. However, I still haven't received the ladder.
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Karine M.
Rating: 1 out of 5
following a purchase from 06/06/2020
We have not received our order!
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Response from France Trampoline
Hello and thank you for your feedback, your order was indeed shipped at the end of July and then delivered to a relay point, you should have been contacted via email by them as well as by our team. Held for 15 days or more at this relay point and without any complaint from you, the package was automatically returned to our warehouse. We are at your disposal at [email protected] to know if you still wish to receive this order. We apologize for the inconvenience caused, the France Trampoline team.
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Franck S.
Rating: 4 out of 5
following a purchase from 19/04/2020
Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.
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Ludovic G.
Rating: 4 out of 5
following a purchase from 12/05/2020
The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.
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Mickaël D.
Rating: 4 out of 5
following a purchase from 02/05/2020
Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...
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Franziska M.
Rating: 4 out of 5
following a purchase from 09/04/2020
The delivery took 4 months, also certainly due to Corona. However, communication worked flawlessly and so the parts arrived in very good quality.
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Michel C.
Rating: 4 out of 5
following a purchase from 02/07/2020
delivery time a bit long
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Laurette P.
Rating: 1 out of 5
following a purchase from 13/06/2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
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Cf W.
Rating: 4 out of 5
following a purchase from 28/07/2020
Fast delivery, easy order, product okay
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Natacha P.
Rating: 4 out of 5
following a purchase from 15/07/2020
Product conforms to the description.
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Karin C.
Rating: 4 out of 5
following a purchase from 22/04/2020
Good product but delivery time too long.
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Maud S.
Rating: 2 out of 5
following a purchase from 03/05/2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
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Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Philippe M.
Rating: 4 out of 5
following a purchase from 03/06/2020
well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.
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Patricia B.
Rating: 4 out of 5
following a purchase from 29/05/2020
satisfied
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Cedric M.
Rating: 4 out of 5
following a purchase from 16/05/2020
Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.
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Roxane B.
Rating: 4 out of 5
following a purchase from 28/07/2020
Very satisfied with the France trampoline service
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Clement M.
Rating: 4 out of 5
following a purchase from 30/07/2020
Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.
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Ludivine F.
Rating: 4 out of 5
following a purchase from 14/05/2020
Perfect except for longer than expected delays not specified on the order
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Benoît M.
Rating: 1 out of 5
following a purchase from 24/05/2020
The delivery time was very bad and no gesture / apology from the team.
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Response from France Trampoline
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
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Sandra B.
Rating: 4 out of 5
following a purchase from 16/05/2020
Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).
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Michael B.
Rating: 4 out of 5
following a purchase from 13/05/2020
Good after-sales service
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Olivier R.
Rating: 1 out of 5
following a purchase from 04/06/2020
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
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Response from France Trampoline
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at [email protected] for any further questions. The France Trampoline team
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Lorena D.
Rating: 4 out of 5
following a purchase from 22/07/2020
****
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Gru P.
Rating: 4 out of 5
following a purchase from 23/05/2020
the complete trampoline net kit meets our expectations, easy to assemble following the advice of a technician from the company
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