The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Multiple delays in delivery were less than pleasant. However, once the trampoline was finally shipped, everything went well and the goods are satisfactory. The assembly instructions are better in French than in German.
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Evelyne S.
Rating: 4 out of 5
following a purchase from 23/05/2020
Services nothing to complain about, top delivery, order a bit long but arrived on time.
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Sientje F.
Rating: 1 out of 5
following a purchase from 14/04/2020
Not satisfied.
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at [email protected]. Best regards, The France Trampoline team.
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Jan-herm A.
Rating: 4 out of 5
following a purchase from 29/05/2020
The jumping mat is very well made and also durable. Unfortunately, the delivery time was about 8 weeks.
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Jeanne S.
Rating: 4 out of 5
following a purchase from 30/06/2020
Very good advice provided by email to guide the purchase in the most pragmatic way possible.
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Bernard R.
Rating: 4 out of 5
following a purchase from 10/07/2020
Correct and quality product, but the spring braking system is undersized for this 45 m zip line. You indicate that the max slope is 8% (the elevation is therefore 3.60 m) and that the max weight is 110 kg. The energy that the spring must be able to withstand should be: 110 X 9.81 X 3.60 = 3885 joules. However, the spring is completely compressed at 700 joules, which is very insufficient.
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Danielle D.
Rating: 4 out of 5
following a purchase from 09/06/2020
Satisfied.
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Benoit M.
Rating: 4 out of 5
following a purchase from 17/06/2020
Product compliant but very complicated attachments to install.
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Gwenael L.
Rating: 4 out of 5
following a purchase from 09/06/2020
Good service.
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Jérôme L.
Rating: 4 out of 5
following a purchase from 23/05/2020
Quality material very appreciated by the many users!
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Johannes H.
Rating: 4 out of 5
following a purchase from 16/06/2020
Very appreciated and efficient telephone service; perfect order tracking. The only downside was the very mediocre service from Mondial Relay; I strongly suggest changing delivery providers.
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Charlène L.
Rating: 4 out of 5
following a purchase from 05/04/2020
Great product. Very long delivery
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Julie C.
Rating: 4 out of 5
following a purchase from 02/05/2020
good quality item, long delivery times.
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Didier V.
Rating: 4 out of 5
following a purchase from 28/05/2020
Nothing to complain about. Compliant with the order
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Stephanie C.
Rating: 4 out of 5
following a purchase from 22/04/2020
Very long delivery
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Olivier B.
Rating: 4 out of 5
following a purchase from 30/06/2020
4 stars, because just a size error in the jumping mat.. The second shipment was long..
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Francoise E.
Rating: 4 out of 5
following a purchase from 22/06/2020
Everything went well but I was unable to place my order online due to missing or incorrect passwords. I was therefore forced to order by phone
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Pauline M.
Rating: 4 out of 5
following a purchase from 04/07/2020
Very fast delivery, quality material
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Aline Q.
Rating: 4 out of 5
following a purchase from 22/05/2020
Good service even though we had to wait more than 2 months between ordering and receiving the trampoline. But the product is very satisfactory.
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Emilio B.
Rating: 2 out of 5
following a purchase from 18/05/2020
*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.
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Eric L.
Rating: 4 out of 5
following a purchase from 17/05/2020
Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
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Frederic L.
Rating: 4 out of 5
following a purchase from 22/05/2020
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
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Julien T.
Rating: 4 out of 5
following a purchase from 10/05/2020
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
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James C.
Rating: 1 out of 5
following a purchase from 15/06/2020
To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.
Response from France Trampoline
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
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Véronique P.
Rating: 4 out of 5
following a purchase from 07/07/2020
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
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Gilles P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Very disappointed with the net that raises the mat.
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Response from France Trampoline
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
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Amadi A.
Rating: 4 out of 5
following a purchase from 27/04/2020
Very good quality product, I recommend it to everyone.
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Daniel O.
Rating: 4 out of 5
following a purchase from 06/07/2020
Delivered on time.
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Michael A.
Rating: 4 out of 5
following a purchase from 18/05/2020
Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.
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Claire D.
Rating: 4 out of 5
following a purchase from 09/05/2020
Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.
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Maury P.
Rating: 1 out of 5
following a purchase from 26/04/2020
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
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Response from France Trampoline
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
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Hervé C.
Rating: 4 out of 5
following a purchase from 03/06/2020
Product meets my expectations
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Olivier D.
Rating: 4 out of 5
following a purchase from 20/04/2020
Very good contact and attentive
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Fabien B.
Rating: 4 out of 5
following a purchase from 29/04/2020
Delivery on time, good quality product.
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Elsa K.
Rating: 4 out of 5
following a purchase from 09/05/2020
Good despite the announced delivery delay
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Eddie M.
Rating: 4 out of 5
following a purchase from 01/07/2020
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Nelly L.
Rating: 4 out of 5
following a purchase from 05/06/2020
Trampoline of very good quality that makes our son happy. Small downside on the delivery times since it was supposed to arrive on June 30th (before his birthday), then finally shipped on July 2nd (the day of his birthday) to be available for delivery 10 days later. The surprise effect was not quite the same...
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Lovane E.
Rating: 4 out of 5
following a purchase from 26/05/2020
Product satisfaction
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Christine S.
Rating: 4 out of 5
following a purchase from 26/05/2020
The net I bought is almost perfect but we can't close the zipper as it is missing at least 30 to 40 cm even when pulling very hard
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Patricia D.
Rating: 4 out of 5
following a purchase from 20/05/2020
Very good product quality. Easy to assemble and clear instructions. Following an error on my part, very good responsiveness from the after-sales service.
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