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S
Rating: 4 out of 5
Good product, but the assembly instructions are not clear at all
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Product conforms to the description, arrived before the expected date to my son's great joy. The manual is not very clear, prefer the explanations on the website.
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N
Rating: 4 out of 5
Prompt response to questions via email. Reliability of delivery
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M
Rating: 4 out of 5
Delivery time relatively long, but was announced at the time of purchase. Item and delivery were good. Easy assembly, high quality. Gives a durable impression... Price-performance ratio excellent.
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M
Rating: 1 out of 5
Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at [email protected]? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team
O
Rating: 4 out of 5
A great trampoline that the kids love to use. Assembly was hassle-free. Only a bit annoying was the long delivery time, but that is probably due to Corona. In short: I am satisfied.
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A
Rating: 4 out of 5
Good product
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D
Rating: 4 out of 5
Very good quality, small issue at delivery as some springs were missing but were sent back immediately
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P
Rating: 2 out of 5
Delivery times too long for items that were in stock
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Response from France Trampoline
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
B
Rating: 4 out of 5
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F
Rating: 4 out of 5
Good product that meets expectations. Lack of communication from France Trampoline regarding delivery times during COVID-19 (order placed on April 5 for delivery completed at the end of June)
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J
Rating: 4 out of 5
The order tracking very useful. Unfortunately, the material received did not last more than 2 weeks. Excellent after-sales service to replace the defective material.
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N
Rating: 4 out of 5
Good product
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G
Rating: 1 out of 5
Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline :) super useful.
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Response from France Trampoline
Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at [email protected] so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team
R
Rating: 4 out of 5
Good product,
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G
Rating: 4 out of 5
satisfied with the product, assembly in 2 hours nothing complicated. However, one of the seams of the spring protection (at the foot level) has already started to come undone. Order placed during confinement so extended delay but always kept informed, delivery ok. good product that seems to be of good quality and more robust in its design than Decathlon or others.
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G
Rating: 4 out of 5
Material conforms to expectations. The fiberglass arch is no longer in one piece with an elastic in the middle, which allows for better adjustment of the perimeter of the upper circle of the net, by putting as many elements as necessary. The downside is that they seem to disconnect more easily.
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P
Rating: 4 out of 5
Product of very good quality, waiting for the product within the deadlines.
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G
Rating: 4 out of 5
Overall, I am happy with the service provided. I had to call a week after receiving an email to ensure that the order would arrive; everything went well, the material arrived in good condition and of very good quality.
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A
Rating: 2 out of 5
Trampoline ordered on April 6 received on June 25! This is just pathetic. I made an effort to order French but next time I will order directly from China, it will take less time!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced delivery delays that are largely unusual, and which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
G
Rating: 4 out of 5
Product always conforms in quality to what we are looking for. Small downside, the new sleeve to put at the top of the net is no longer in one piece and I am missing 10 cm to finish the round.
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P
Rating: 4 out of 5
Very good product, nice and sturdy. Despite a laborious assembly (the instructions are not very precise), plus the fixing brackets were not the right ones.... So the kids had to wait a few more days... Fortunately, the phone service was very responsive! And the right brackets arrived 3 days later....
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C
Rating: 4 out of 5
Good products. Pleasant relationship. Prices are still high. Football and giant dice for trampoline ordered, of decent quality but expensive.
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E
Rating: 4 out of 5
Good order tracking despite COVID-19 (2 months wait). The only downside was the lack of a call from the delivery person before delivery.
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H
Rating: 4 out of 5
Good service and quality.
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W
Rating: 4 out of 5
Great trampoline, logical assembly instructions - the only deduction of stars for the padding, which doesn't stay where it should and you have to keep adjusting it - otherwise top notch, delivery as planned - good price-performance ratio - would order it again!
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D
Rating: 4 out of 5
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S
Rating: 4 out of 5
Nothing to report. Just disappointed with the maintenance of the leather of the spring covers all around the trampoline, it rises with each use.
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B
Rating: 4 out of 5
very well, professional
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V
Rating: 4 out of 5
Delayed delivery (during the lockdown period) but pleasant and professional team on the phone and a small gift as a bonus to apologize for the delay. This was my second order and I would place others again if needed without hesitation.
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N
Rating: 4 out of 5
An error in sending the first order, which still went well despite the start of confinement and was well rectified by phone (customer service very available, thank you). Then finally sending the appropriate material without extra cost and as soon as possible. Very satisfied professional team with the material.
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S
Rating: 4 out of 5
The manual is not clear enough, fortunately, videos are posted on the internet.
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T
Rating: 4 out of 5
Very good quality
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S
Rating: 1 out of 5
Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are indeed sorry for the delivery circumstances of your order: delays in late restocking due to the health crisis, then unfortunately a lost package during delivery. These exceptional situations happen very rarely and we are sincerely sorry for the inconveniences you have suffered. According to our information, however, you were refunded on July 10th, can you confirm this? We remain at your disposal for any questions or additional information. The France Trampoline team
P
Rating: 4 out of 5
Product perfect, compliant, fast shipping and well-packaged parcel.
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P
Rating: 4 out of 5
Good service, quick response from customer service. The assembly instructions are not very clear even though it is quite easy to assemble, but small post scripts on assembly tips would be appreciated. Ex: the direction to thread the net with the rods..etc but the trampoline is of very good quality and for the whole family! The kids aged 17, 5, and 12 are making big jumps!!
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A
Rating: 4 out of 5
The model provided is not identical to the original, but fits perfectly.
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P
Rating: 4 out of 5
Delivery time too long
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D
Rating: 4 out of 5
Fast delivery. Product as described
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T
Rating: 4 out of 5
Long time but due to COVID-19. The order was well respected. Trustworthy person, very good.
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