The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
My trampoline has still not been delivered after 2 months of ordering. The first appointment with the delivery person was not honored by the delivery people, the second appointment was the same. After 3 calls, I learned that the trampoline was broken during the second appointment. No clear information to date on the expected new delivery date.
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. Indeed, after checking, your package was damaged during delivery by the carrier. The pallet had to be returned to our warehouse so that we could verify it before proceeding with its reshipment. Unfortunately, these procedures take time and we are sorry for this additional wait to receive your order, a wait independent of our will and which we sincerely regret. Please know that we are doing our best to get your package to you as quickly as possible. We will get back to you very soon to inform you of a new possible delivery date and we renew our apologies for these inconveniences. The France Trampoline team
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Fabrice L.
Rating: 4 out of 5
following a purchase from 14/05/2020
Very responsive and professional.
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Maurice B.
Rating: 4 out of 5
following a purchase from 10/04/2020
It's a shame that we have to wait two months to receive a product!!!
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Sebastien C.
Rating: 4 out of 5
following a purchase from 04/05/2020
Nothing to report except that I ordered a spring and the trampoline ladder in a second order, I placed this order at least a month ago and I still have nothing or any information; it's a bit of a shame
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Nelly T.
Rating: 4 out of 5
following a purchase from 10/05/2020
Product ordered during confinement so arrived quite late but very satisfied with our purchase, good quality-price ratio and easy to install
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Jacques P.
Rating: 4 out of 5
following a purchase from 13/05/2020
Good quality material and delivered quickly. More accessories would be needed to fully use the 15m available.
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Soleman A.
Rating: 4 out of 5
following a purchase from 06/05/2020
Pleasant contact by phone and well-followed delivery
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Philippe C.
Rating: 4 out of 5
following a purchase from 08/05/2020
Items found easily, description and advice on the site clear. Only downside, the delivery, no information from the carrier on the expected date, and products left with the neighbor without any possible control
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Stéphanie G.
Rating: 4 out of 5
following a purchase from 11/05/2020
Very good product
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Laurence G.
Rating: 4 out of 5
following a purchase from 06/05/2020
Hello, Package received incomplete, too bad. So we had to wait for a second shipment to enjoy our purchase. Otherwise, the product meets our expectations.
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Jerome M.
Rating: 4 out of 5
following a purchase from 28/04/2020
Trampoline delivered within the expected time frame. Very good quality material. Assembly more difficult. Manual not always clear, and online videos quite brief.
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Christel V.
Rating: 4 out of 5
following a purchase from 05/05/2020
Very satisfactory.
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Fabien C.
Rating: 4 out of 5
following a purchase from 13/04/2020
Very good site with professional product and service
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Veronique E.
Rating: 1 out of 5
following a purchase from 28/03/2020
A product advertised as in stock that was delivered more than a month after the order!
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. We indeed faced many challenges in our restocking during the particular period related to Covid-19, however, the estimated shipping date is clearly mentioned on each product sheet, which takes into account restocking periods. We apologize for the delay in delivering your order and remain at your disposal for any questions. The France Trampoline team
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Eric M.
Rating: 4 out of 5
following a purchase from 07/04/2020
normal service
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Yohann T.
Rating: 4 out of 5
following a purchase from 10/04/2020
The mat corresponds to our frame
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Sandrine A.
Rating: 4 out of 5
following a purchase from 25/04/2020
My children are very happy, they are always in it, they have fun, it's a good brand and you should recommend it everywhere in France.
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Helmut G.
Rating: 4 out of 5
following a purchase from 07/04/2020
Unfortunately long delivery time (Covid 19?) otherwise everything is fine.
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Franz B.
Rating: 1 out of 5
following a purchase from 03/04/2020
We waited about 3 weeks, often called, and were always told it takes a long time because of Corona. But in reality, the package was sitting in the corner without data and was not shipped. I will not buy anything from this provider anymore.
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Response from France Trampoline
Good day, first of all thank you for taking the time to leave us a comment. We are sorry that the delivery of your order took so long: the preparation error of your package is of course very rare, errors can unfortunately occur. We apologize again for this inconvenience and wish you a nice time on your trampoline! Your Trampolin-Technik Team
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Caroline G.
Rating: 1 out of 5
following a purchase from 27/03/2020
Too long. Lack of information on the duration. Lack of friendliness.
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. We were able to verify the information related to your order and indeed, due to a late restocking related to logistical difficulties and circulation during the confinement period, the delivery could only take place in early May. We apologize for these abnormally long delays on one hand, but especially for the lack of communication regarding the situation you mentioned. We are doing everything possible to ensure that this situation does not happen again in the future. We remain at your disposal, the France Trampoline team.
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Elise G.
Rating: 4 out of 5
following a purchase from 03/05/2020
Clarity of the site, transparency of information on delivery times, personalized responses by phone in case of questions, order arrived well before the expected date.
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Laurent L.
Rating: 4 out of 5
following a purchase from 19/04/2020
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Cedric V.
Rating: 2 out of 5
following a purchase from 05/05/2020
Still haven't received my entire order.
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Response from France Trampoline
Hello, thank you for your comment which surprises us: indeed, after verification, your order is indicated in our system as fully dispatched and delivered on May 7th. Could you please verify this information and contact us at [email protected] if you confirm the delivery anomaly? We are at your disposal, the France Trampoline team.
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Wesley S.
Rating: 4 out of 5
following a purchase from 02/05/2020
Very good
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Loic B.
Rating: 4 out of 5
following a purchase from 05/05/2020
perfect
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Serge R.
Rating: 4 out of 5
following a purchase from 04/05/2020
Delivered material corresponding to the need and to the description made on the site. Satisfied
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Hamza Z.
Rating: 4 out of 5
following a purchase from 09/04/2020
Product conforms to the presentation, easy to assemble. Delivery time a bit long
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Cyril L.
Rating: 4 out of 5
following a purchase from 14/04/2020
a bit disappointed because I was warned that there was a delay for the restock of my order. However, the total price of the purchase was debited even though the site didn't even have the product in its warehouses 1 month before delivery.
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Cédric P.
Rating: 2 out of 5
following a purchase from 04/05/2020
Surprised to see footprints on my fabric. OK, it doesn't change the quality but it's surprising when you order a quality product. That explains my rating.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are very surprised by your report of traces observed on the fabric; indeed our products are obviously sold new (except in very specific cases and indicated as such for products in our "good deals" section, but which do not concern your order). Have you nevertheless started using your trampoline? Could you send us a photo at [email protected] so that we can consider the next steps for your file? We are at your disposal. The France Trampoline team
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Priscilla B.
Rating: 4 out of 5
following a purchase from 25/04/2020
Good
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Guy B.
Rating: 4 out of 5
following a purchase from 28/04/2020
Product received as expected
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Podolak M.
Rating: 4 out of 5
following a purchase from 01/05/2020
Good product, but... The nuts are low quality. I replaced everything with stainless steel locking (2 E for the 8). 2 small frays on the steel wire that braids the cable. The spacing of the tensioner is insufficient to fit both sides of the cable. It's not a big deal, but it bothers me. I like things to fit properly! At this selling price, we shouldn't be *** Euros short to provide quality materials! The set works and the kids are happy.
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Magali R.
Rating: 4 out of 5
following a purchase from 15/04/2020
The jump'up 390 is really great, but it started to squeak from the first week, which is very annoying when we are outside with the kids.
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Martine G.
Rating: 4 out of 5
following a purchase from 26/04/2020
Easy installation, it would be nice if there was a criterion to stop turning for the tensioner.
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Christophe C.
Rating: 4 out of 5
following a purchase from 16/04/2020
Very good product.
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Sami A.
Rating: 4 out of 5
following a purchase from 14/04/2020
Very good, quality product, assembly instructions lack precision in certain situations and are incomplete in others. Otherwise, very satisfied with the purchase
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Bertrand L.
Rating: 4 out of 5
following a purchase from 26/03/2020
Very good, I recommend.
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Rodrigue D.
Rating: 4 out of 5
following a purchase from 24/04/2020
Good advice, fast delivery.
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Manuel A.
Rating: 4 out of 5
following a purchase from 13/04/2020
Good quality carpet, excellent shipping and top order procedure... I recommend it
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Elisabeth D.
Rating: 4 out of 5
following a purchase from 13/04/2020
Order conforms. Customer service attentive and responsive.
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