The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Hello, thank you for your comment. We apologize for the delivery times observed during the health crisis and then the deconfinement. Our supply times, then preparation and delivery have been heavily impacted by national logistical constraints. We have tried to do our best in a particularly difficult context and sincerely thank you for your patience and trust. The France Trampoline team
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Gerard L.
Rating: 4 out of 5
following a purchase from 01/04/2020
Very good telephone reception from the person in charge of customer relations.
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Emmanuel S.
Rating: 4 out of 5
following a purchase from 22/04/2020
Product in line with my expectations
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Mélanie G.
Rating: 4 out of 5
following a purchase from 05/04/2020
Product in line with our expectations, fast delivery despite the lockdown, very good.
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Claude C.
Rating: 4 out of 5
following a purchase from 11/04/2020
Services and delivery without surprises.
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Benjamin D.
Rating: 4 out of 5
following a purchase from 21/04/2020
Good product
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Laurie S.
Rating: 1 out of 5
following a purchase from 23/04/2020
The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team
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Brigitte D.
Rating: 4 out of 5
following a purchase from 21/04/2020
Nothing to report
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Jean-paul P.
Rating: 4 out of 5
following a purchase from 16/04/2020
Nothing to report
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Denjean M.
Rating: 4 out of 5
following a purchase from 20/04/2020
We were delivered on time... However, the address, which was incorrectly stated, had not been corrected... and the delivery person was relevant....
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Annelore P.
Rating: 4 out of 5
following a purchase from 19/04/2020
Fast delivery time. However, it is a pity to have to request the assembly instructions after delivery. It could have been included with the product or more ecologically, via access on your site.
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Thierry Q.
Rating: 1 out of 5
following a purchase from 21/04/2020
One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.
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Response from France Trampoline
Hello, we are sorry to hear that your order did not meet your satisfaction. We were able to verify your file and a return has been immediately scheduled. According to the information we have, this new order was indeed delivered to you on May 4th. We hope that this one will suit you! The France Trampoline team
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Jean-luc R.
Rating: 4 out of 5
following a purchase from 20/04/2020
I am satisfied with my order, product compliant with my expectations.
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Cedric C.
Rating: 4 out of 5
following a purchase from 07/04/2020
Very good site, nothing to complain about
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Nathalie D.
Rating: 4 out of 5
following a purchase from 14/04/2020
Good product and serious.
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Alexis R.
Rating: 4 out of 5
following a purchase from 10/04/2020
Quick and precise response to my email
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Rodrigo A.
Rating: 4 out of 5
following a purchase from 17/04/2020
Order: perfect Delivery: average. They used a carrier with limited availability and solutions for the delivery truck. Very friendly delivery person and in the end everything went well. Product quality: Very satisfied, a small defect after a few months, but the customer service is very efficient.
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Sebastien V.
Rating: 4 out of 5
following a purchase from 30/03/2020
Order compliant. Good product and fast delivery
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Didier B.
Rating: 4 out of 5
following a purchase from 07/04/2020
Meets expectations in every way.
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Fabien H.
Rating: 2 out of 5
following a purchase from 13/04/2020
Almost 2 months to get springs seems a bit long to me (not helped by Chronopost, 11 days to deliver.....) I can understand regarding COVID-19 but I think you should also be more vigilant about managing your stock.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. Indeed, as you pointed out, the recent events related to COVID-19 have greatly impacted our restocking, order preparation, and delivery schedules, due to reduced staff and absences for childcare. However, the situation has now returned to normal and we ask you to accept our apologies for these indeed abnormally long delays. The France Trampoline team
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Aurelie G.
Rating: 4 out of 5
following a purchase from 29/02/2020
Very long delivery times...
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Corinne T.
Rating: 4 out of 5
following a purchase from 14/04/2020
Consistent quality, for consumables, pay attention to the measurements that have evolved since the launch of the products (our trampoline must be about fifteen years old)
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Juan Luis G.
Rating: 4 out of 5
following a purchase from 14/04/2020
Perfect material and excellent quality Acceptable delivery time Customer service... was not as expected, I simply made an inquiry to know how long the order would take (which by the way arrived on the expected date) and the person who attended me neither gave me any response nor knew how to empathize with me, it was like calling a customer service number of a telephone company
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Sophie P.
Rating: 4 out of 5
following a purchase from 13/04/2020
Fast delivery. Product meets my needs.
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Patrick G.
Rating: 4 out of 5
following a purchase from 06/04/2020
Very good.
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Florent E.
Rating: 4 out of 5
following a purchase from 13/04/2020
The net is too juicy, impossible to close.
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Olivier O.
Rating: 4 out of 5
following a purchase from 25/02/2020
Good product despite a quick issue with the jumping mat that was quickly replaced via customer service. To recommend.
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Romain R.
Rating: 4 out of 5
following a purchase from 13/04/2020
Good
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Franck W.
Rating: 2 out of 5
following a purchase from 07/04/2020
Hello, Delivery was perfect. Product quality: Disappointed, the net is much thinner than the one we bought in 2012, the design of the net has regressed, the old one was much more finished and much sturdier but the most alarming thing is the strap fixings which for some broke within the first 24 hours when jumping on the trampoline, they do not hold, the fixing of 20212 was far superior in efficiency and quality. VERY disappointed.. The opening is very narrow, it is really not easy to get out, it is very poorly designed. I am very surprised because in 2012 the net was impeccable, it lasted 8 years without being disassembled even once. I do not understand your new policy, what is the objective that the net does not hold and that we buy one quickly, I do not understand, I who have been advertising for you since 2012???? I will have to replace all the plastic hooks that attach to the springs, I recovered the old ones from the old net but it is not very professional on your part. If you want quality, you buy French but unfortunately that is no longer the case. If you have any questions, I remain available.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us this detailed comment. Regarding the new zip opening, we had to adapt our products to the new safety standards in force which now prohibit
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Aravinthan S.
Rating: 4 out of 5
following a purchase from 12/04/2020
Zip line meets expectations and is of good quality. It makes my daughters happy. The instructions are quite complete but there is one important detail missing in my opinion: what do we do with the return of the line once we go around the tree? Should we cut the remaining length? I opted for a loop to pass the line back through the clamps towards the arrival tree.
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Yann T.
Rating: 4 out of 5
following a purchase from 05/04/2020
Very good
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Vincent B.
Rating: 4 out of 5
following a purchase from 07/04/2020
Easy order. Delivered without hassle. Compliant products.
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German G.
Rating: 4 out of 5
following a purchase from 03/04/2020
Everything is very good.
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Jean-marie M.
Rating: 4 out of 5
following a purchase from 09/04/2020
GOOD QUALITY MATERIAL... PRICE ACCORDINGLY!
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Noe F.
Rating: 4 out of 5
following a purchase from 03/04/2020
Everything OK, although the model I requested did not appear on the website and I had to contact you beforehand by email.
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Armin K.
Rating: 4 out of 5
following a purchase from 19/03/2020
I am very satisfied with the processing and service. Function of the trampoline is great, kids are thrilled. I would have a few improvements regarding the assembly instructions and processing, for example, the instructions are not clearly understandable, but that is the case with most instructions (should be written by someone who has never assembled it). I had to bend the brackets of the net attachment rods with pliers so that I could put the counterpart on. The green band around is good for protection, but the Velcro fasteners did not fit.
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Emmanuelle N.
Rating: 4 out of 5
following a purchase from 22/03/2020
Some products are misclassified on the site.
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Gaelle M.
Rating: 4 out of 5
following a purchase from 01/04/2020
Quality service and callback to check in, perfect delivery and very nice quality trampoline.
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Sylvain A.
Rating: 4 out of 5
following a purchase from 30/03/2020
Good advice, friendly. Products matching my expectations.
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Caroline B.
Rating: 4 out of 5
following a purchase from 25/03/2020
The instructions need to be revised.. 4 parts did not have the correct number... and the pliers (included) are not suitable for the requested assembly... otherwise the football cage is very good and my children are delighted!
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