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J
Rating: 4 out of 5
Good product and of good quality Delivery time a bit long but normal given the current context
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Nothing to report
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V
Rating: 4 out of 5
Good service
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R
Rating: 4 out of 5
Very good except for the instructions, not very clear and lacking information....
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J
Rating: 4 out of 5
High-quality material. Very professional advice. However, one downside: the poor quality of the trampoline assembly instruction booklet (amateur quality!)
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S
Rating: 4 out of 5
Quick shipment and satisfied with the ordered trampoline. Assembly was a bit difficult, we had to get three people to do it. The quality is currently meeting expectations. We'll see in a few months. The negative point was the delivery company; I had to contact them to find out where my package was, and only then did they offer me an appointment for delivery... fortunately, because I think I could have waited a long time. Otherwise, the site is serious and reliable, thank you!
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J
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
Goods are top, only the shipping costs for a few replacement springs are too high in my opinion.
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S
Rating: 4 out of 5
Delivery a bit longer than expected due to COVID 19 but France-Trampoline always kept me informed about my order. Well done!
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B
Rating: 4 out of 5
good trampoline
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S
Rating: 1 out of 5
Hello, I ordered two goal walls for the trampoline from you on April 2, 2020, and paid for them immediately via PayPal. On your site, you mention a shipping time of 2-5 working days. Today is April 14, 2020, and unfortunately, our children now have no Easter gift, and despite already sent emails and attempted phone contact, you have not yet gotten in touch with me. I am unfortunately more than disappointed with your service. Regards ***
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Response from France Trampoline
Hello, first of all, thank you for taking the time to leave us a comment. We regret that the unfortunately extended delivery times at this time due to the Covid-19 outbreak and the measures taken by various actors, including carriers, to limit the spread have not satisfied you. Our delays are indeed usually 2 to 5 working days for the delivery of our products, but as stated on our website, these delays are currently more in the order of two weeks. You should receive your order within the next week. Thank you in advance for your patience, Trampoline Technology.
B
Rating: 4 out of 5
Good product, no issues with the ordering process. However, the assembly instructions are very improvable
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A
Rating: 1 out of 5
On March 19, I ordered two protective edges and have not yet received them even though they were in stock. Last year everything worked perfectly, but this year, I have called 4 times and each time I was told it is on the way. As of now, April 14, I still have not received them.
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Response from France Trampoline
Hello, first of all, thank you for taking the time to leave us a comment. We regret that the currently extended delivery times due to the outbreak of Covid-19 and the measures taken by various actors, including carriers, to limit its spread have not met your satisfaction. Our lead times are usually between 2 and 5 working days for the delivery of our products, but as stated on our website, these lead times are currently extended, so the delivery of orders may now take several weeks. However, we can confirm that your order is on the way and you should receive it shortly. Thank you in advance for your patience during this special time, Trampoline Technology.
S
Rating: 4 out of 5
Very fast despite the circumstances. Happy with the product, the only reservation is that the zipper of the net closes difficultly and reopens by itself... we are vigilant and never far away but the children cannot close it by themselves. The net is very tight at the bottom of the zipper, I fear it may break quickly... But overall we are delighted!
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L
Rating: 4 out of 5
Service assured, even in these difficult times of lockdown due to Covid-19. Well done.
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F
Rating: 1 out of 5
The net is too small, it does not close completely. However, it is indeed the correct reference.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We apologize for the issue encountered. Could you please install the net as follows and let us know if the problem persists? - Detach the net from the bottom of the trampoline - Close the zipper all the way and attach the plastic clips. - At the zipper, hook the elastic ties by crossing them. Leave the hooks attached and the zipper closed. - Then install the rest of the plastic hooks under the trampoline. We look forward to your feedback and remain at your disposal for any further information. The France Trampoline team
C
Rating: 4 out of 5
Good product and excellent service for delivery
E
Rating: 4 out of 5
Super trampoline, ideal for teenagers! However, we encountered difficulties inserting the fiberglass arcs. They were much larger than the size of the net.. We had to remove one arc to close the circle (and still with a lot of difficulty).
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S
Rating: 4 out of 5
Order arrived beyond the announced deadline but well in confinement I will not complain. A bit expensive and if it had been of better quality at purchase I would not have needed to order spare parts ...
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M
Rating: 4 out of 5
Super fast delivery, thank you very much.
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D
Rating: 4 out of 5
Delivery = very good product: very good with a downside: the metallic closing part (which allows to hold when opening or closing) is not solid (broken in two)
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I
Rating: 4 out of 5
Good quality
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S
Rating: 4 out of 5
A quality trampoline delivered quickly. Only downside, the rod at the top of the net was too long. We couldn't fit the two ends together. It took a week to get a response from customer service who advised us to saw the rod... A bit disappointing for a trampoline at ***€
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F
Rating: 4 out of 5
Good product
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J
Rating: 4 out of 5
The quality of the trampoline is excellent and the service too (order, follow-up, reception..) The assembly of the frame was very difficult (3 adults) but FT made a appreciated commercial gesture for our children (basketball hoop + ball) In the end, very satisfied with the product
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N
Rating: 4 out of 5
Very fast delivery. Tracking email. Nothing to complain about.
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C
Rating: 2 out of 5
Hello, Received after some research.... However, the quality needs to be reviewed, a metal joint was broken! Apparently crushed by force.... what a shame! So a new part held with duct tape!
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Response from France Trampoline
Hello, Thank you for your comment. Could you please send us some photos of the broken part to the address [email protected]? We can try to see together how to resolve this issue. Best regards, the France Trampoline team
E
Rating: 4 out of 5
The shipping was fast. Delivery with DPD. ***
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J
Rating: 4 out of 5
Very good welcome from France Trampoline, but difficulty in delivering the product by the transport company: the details provided to find the location (which does not appear on GPS) were not observed and I had to intervene three times for the package to be delivered to me. It is necessary to specify to the drivers that one can use the trampoline far from GPS....
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S
Rating: 2 out of 5
At the end of the order, I had the possibility to make a referral for friends, giving them ***% discounts. However, it was impossible to fill in the email addresses of the people to refer. So, no referral possible. I am disappointed because I have friends who would have liked to order...
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. We are surprised by the difficulties you may have encountered regarding our referral offer, as it has been in place for several years and we had not received any feedback regarding a malfunction until now. Could you tell us more about the problem encountered? In addition, please feel free to send us by email at [email protected] the email addresses of the friends you wish to refer, we can activate the offer manually on our side. Remaining at your disposal, Best regards, The France Trampoline team
E
Rating: 4 out of 5
Kudos to France trampoline, I made a mistake in the order. I opened the package and tried to set up the net several weeks after receipt. It was not suitable. After a phone call, they indicated the reference compatible with the trampoline (which was purchased 7-8 years ago already!). I returned the net and the new one was delivered to me very quickly. The only small criticism is that the bottom hooks are a bit simplistic and come undone when the kids jump a bit hard. The old one had hooks that held better.
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G
Rating: 4 out of 5
No problem
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S
Rating: 4 out of 5
we are very satisfied with the product. your assembly video is useful. the only negative point was the delivery time, wrong package sent.
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M
Rating: 4 out of 5
Everything was fine, except that the metal tubes of the fiberglass rods are too weak and that the stitching of some tubes is broken.
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Y
Rating: 4 out of 5
After a phone contact with a very nice person, I easily found the products online.
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B
Rating: 4 out of 5
Ordering on the site is very simple and well described. The quality of the product is excellent, assembly is simple if you are a bit handy. Weak point, the delivery service, really bad. The schedule, or can we say the time slot was not respected. Too bad.
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V
Rating: 4 out of 5
The trampoline is very well designed in terms of net placement (poles on the outside). However, the assembly instructions need to be revised, I had to guess how to assemble certain elements myself.
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F
Rating: 4 out of 5
The delivery person left the package (80kg) at the foot of the truck and Ciao! figure it out! Other than that everything was perfect ;)
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C
Rating: 4 out of 5
the delivery person did not notify of his passage and left the package in my garden without my permission and without warning me!!!
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V
Rating: 4 out of 5
Product sent quickly.
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