Customer reviews of France Trampoline

Good quality trampoline but difficult to assemble in the absence of sufficiently detailed instructions in the assembly manual. Moreover, if we hadn't kept the tool to pull the springs from the old trampoline, we would never have managed to assemble it.

The delivery was quite fast but we received broken bars. Fortunately, we had some left to replace them but the package should be better wrapped for the price we pay.

Product conforms to the description. Assembly requires good physical condition and at least 3 people are necessary at certain stages of construction.

The product is great, it has crazy success with friends and children who come to the house. We have negative remarks to make: The assembly of the dome and the slide is almost impossible with 2 adults, a 3rd person is needed. The manual should include a summary of the entire product: we assembled the dome entirely before realizing that we should not go all the way up to install the cabin. The spacing of the slide to stretch the fabric is mission impossible, we had to use a jack to get the gap!! There is a gap between the end of the cabin and the beginning of the slide because we could not adjust as requested in the manual, it does not work technically. Our daughter did not see the gap at one point and one leg went through, she hurt herself badly. To secure the fact of climbing on the dome and the monkey bridge we added anti-slip stickers, it would have been good if you thought to propose or provide it directly.

Very good.

super trampoline just one negative point nothing planned to fix it to the ground in case of wind

The material is quality as usual. Fast delivery. However, the slide had a part pre-assembled, which was pre-assembled upside down. We had to turn it around.

Ordered trampoline spare parts. Delivery to Switzerland unfortunately not possible. (= 4 stars) Therefore sent to a border station in Austria. Fast delivery. VAT refund worked smoothly, with customs receipt as pdf. Communication was good. Attention: Emails may end up in the spam folder.

Difficulty getting into the trampoline when the net is in place (opening too small)

-

Quality material. Assembly a bit difficult (or poorly explained?) on certain points: safety net in particular

Purchase of a jump'up 300 trampoline, Perfect, quality, well-explained assembly and without much difficulty. Secured trampoline.

Inadequate after-sales assistance

Solid, good materials, both the structure and the net. Not easy to assemble (at least two people, one of whom should be handy) but it's worth it, we are reassured to have the children safe.

Some sides are a bit loose.

Correct delivery, missing some details regarding assembly but done alone by a non-handy person

When I bought the trampoline, the poles were connected with a rubber band, which I found sensible. The new poles are separate and not connected. As a result, they slide apart and can bend again! Furthermore, the upper edge will not remain stable. The quality has declined for me. I am sure that the separate poles will not last long either!!!

I still have not received my order to this day.... Thank you for getting back to me quickly to tell me what is happening and why this long delay... .... and it's surprising to receive a request for feedback on a product that I have not yet received...

The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.

Order tracking communication is top-notch

Perfect very fast delivery and product exactly as we expected

GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE

I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.

I had to reorder products even though it was a break under warranty.

The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.

The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.

Packaging just strong enough.

not only concerns my last order but also the previous order regarding a trampoline

I am satisfied with the purchase

Satisfactory product. To be confirmed over time

Hello, I am satisfied with the product overall. The only downside is that I already have about fifteen plastic hooks that serve to hold the protective net which are already broken.

I bought a trampoline about 1 month ago, and as of today it still hasn't arrived. I have sent several emails to get information and I am still waiting.

easy access to the sales service; clear explanations, tailored to my request; substantial discount; delivery as agreed on the right date very well planned with a wide time slot, without notifying the exact arrival time as requested during the appointment, delivery in good condition, a bit rushed the delivery person was in a hurry to leave material not yet assembled so no comment on the contents of the package

good service

Super fast delivery

The product meets my expectations (trampoline cover) and seems really sturdy. We'll see how it ages over time. It doesn't look exactly like the photo, it has many more ventilation grids than I thought. I am happy with my purchase.

Small complaint: we do not know which side of the net to show outside until we place the adhesive decorative strip with Velcro.

Good service

Product of acceptable quality, due to an issue I needed to contact customer service, they were very responsive and provided me with an appropriate answer.

Fast delivery. Well packaged. The safety net was relatively expensive, as it was only available in that shop. Therefore, one point deduction.