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M
Rating: 4 out of 5
super trampoline just one negative point nothing planned to fix it to the ground in case of wind
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
The material is quality as usual. Fast delivery. However, the slide had a part pre-assembled, which was pre-assembled upside down. We had to turn it around.
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A
Rating: 4 out of 5
Ordered trampoline spare parts. Delivery to Switzerland unfortunately not possible. (= 4 stars) Therefore sent to a border station in Austria. Fast delivery. VAT refund worked smoothly, with customs receipt as pdf. Communication was good. Attention: Emails may end up in the spam folder.
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X
Rating: 4 out of 5
Difficulty getting into the trampoline when the net is in place (opening too small)
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M
Rating: 4 out of 5
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E
Rating: 4 out of 5
Quality material. Assembly a bit difficult (or poorly explained?) on certain points: safety net in particular
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M
Rating: 4 out of 5
Purchase of a jump'up 300 trampoline, Perfect, quality, well-explained assembly and without much difficulty. Secured trampoline.
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A
Rating: 1 out of 5
Inadequate after-sales assistance
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D
Rating: 4 out of 5
Solid, good materials, both the structure and the net. Not easy to assemble (at least two people, one of whom should be handy) but it's worth it, we are reassured to have the children safe.
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H
Rating: 4 out of 5
Some sides are a bit loose.
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G
Rating: 4 out of 5
Correct delivery, missing some details regarding assembly but done alone by a non-handy person
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M
Rating: 2 out of 5
When I bought the trampoline, the poles were connected with a rubber band, which I found sensible. The new poles are separate and not connected. As a result, they slide apart and can bend again! Furthermore, the upper edge will not remain stable. The quality has declined for me. I am sure that the separate poles will not last long either!!!
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Response from France Trampoline
Hello, we have noted your comment and regret that you did not read the product data sheet for the fiberglass arches purchased as spare parts. We do specify that these arches are not to be connected with a rubber band during replacement. This is mentioned in bold and underlined in the product description for your information. Rest assured that this system (which has been in place for several years) allows all our customers to keep their net normal and child-safe. The Trampoline Technik Team
M
Rating: 1 out of 5
I still have not received my order to this day.... Thank you for getting back to me quickly to tell me what is happening and why this long delay... .... and it's surprising to receive a request for feedback on a product that I have not yet received...
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Response from France Trampoline
Dear Sir or Madam, After verification, your order containing a protective cover for a round trampoline 3m60 is marked as delivered via Mondial Relay in October 2024 according to the delivery tracking, and since then, we have not received any new orders from you. We kindly ask you to contact our customer service so that we can clarify your request. The France Trampoline team.
L
Rating: 4 out of 5
The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.
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Response from France Trampoline
Dear Sir or Madam, Please accept our apologies for the inconveniences during assembly. We have many assembly videos of the trampolines also available on our website. This allows you to fully familiarize yourself with the elements before the trampoline arrives at home. The France Trampoline team
M
Rating: 4 out of 5
Order tracking communication is top-notch
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A
Rating: 4 out of 5
Perfect very fast delivery and product exactly as we expected
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P
Rating: 4 out of 5
GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE
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Response from France Trampoline
Hello, Thank you for your feedback regarding your experience with our product. We apologize for the inconveniences encountered. After checking, we have not received any email or WhatsApp message from you regarding this issue. For quick assistance, we invite you to contact us directly by phone at 05 56 36 04 62, between 9 am and 12:15 pm or between 1:30 pm and 5:30 pm. You can also write to us at the following address: [email protected]. An advisor will be happy to assist you and find a suitable solution. We hope to be able to satisfy you during your future experiences. Best regards, The France Trampoline team
B
Rating: 1 out of 5
I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.
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Response from France Trampoline
Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team
J
Rating: 1 out of 5
I had to reorder products even though it was a break under warranty.
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Response from France Trampoline
Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team
B
Rating: 4 out of 5
The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.
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D
Rating: 4 out of 5
The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.
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F
Rating: 4 out of 5
Packaging just strong enough.
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P
Rating: 4 out of 5
not only concerns my last order but also the previous order regarding a trampoline
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M
Rating: 4 out of 5
I am satisfied with the purchase
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L
Rating: 4 out of 5
Satisfactory product. To be confirmed over time
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A
Rating: 4 out of 5
Hello, I am satisfied with the product overall. The only downside is that I already have about fifteen plastic hooks that serve to hold the protective net which are already broken.
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C
Rating: 1 out of 5
I bought a trampoline about 1 month ago, and as of today it still hasn't arrived. I have sent several emails to get information and I am still waiting.
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Response from France Trampoline
Sir, Madam, we understand your message, as your order is blocked at the agency in Barcelona, waiting to be sent to the final delivery agency and then to your locality. However, as explained with customer service, due to local flooding around Valencia, your city is currently inaccessible for deliveries. We also find this problematic, but we must wait for the situation to normalize and for the carriers to obtain authorization to circulate again. Please know that the carriers also have little interest in holding your order; they need the space to work and move their goods daily. We appreciate your patience. Take care, The JUMP IN SPAIN team.
P
Rating: 4 out of 5
easy access to the sales service; clear explanations, tailored to my request; substantial discount; delivery as agreed on the right date very well planned with a wide time slot, without notifying the exact arrival time as requested during the appointment, delivery in good condition, a bit rushed the delivery person was in a hurry to leave material not yet assembled so no comment on the contents of the package
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J
Rating: 4 out of 5
good service
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T
Rating: 4 out of 5
Super fast delivery
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L
Rating: 4 out of 5
The product meets my expectations (trampoline cover) and seems really sturdy. We'll see how it ages over time. It doesn't look exactly like the photo, it has many more ventilation grids than I thought. I am happy with my purchase.
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P
Rating: 4 out of 5
Small complaint: we do not know which side of the net to show outside until we place the adhesive decorative strip with Velcro.
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G
Rating: 4 out of 5
Good service
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F
Rating: 4 out of 5
Product of acceptable quality, due to an issue I needed to contact customer service, they were very responsive and provided me with an appropriate answer.
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A
Rating: 4 out of 5
Fast delivery. Well packaged. The safety net was relatively expensive, as it was only available in that shop. Therefore, one point deduction.
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A
Rating: 4 out of 5
very good
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P
Rating: 2 out of 5
Delay and especially damaged
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Response from France Trampoline
Hello Sir, We have noted your review indicating a product delivered in apparently poor condition. To date, you have not contacted customer service to inform us directly. Do you have any details to share with us? Did you raise any reservations with the delivery person, please? Upon opening the packages, did you notice any damaged items? We remain at your disposal. Best regards, The France Trampoline team.
N
Rating: 4 out of 5
Nothing to complain about regarding the order and delivery. We ordered tubes for the trampoline net. Unfortunately, they are a bit too short even though they correspond well to those recommended for our trampoline size. This means that the net lifts up in one place!
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P
Rating: 4 out of 5
The material is OK and meets my expectations. However, a warning should be added in the description regarding the necessary dimensions of the starting platform. In particular, the height. It would also be wise to specify that the use of a harness for younger users is recommended.
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D
Rating: 4 out of 5
Delivery on time
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