France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Very good product, we had difficulties assembling the elements on the structure, the parts did not fit together, we had to sand and oil them. Otherwise, the product is of very good quality.
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Claude P.
Rating: 1 out of 5
following a purchase from 12/08/2019
The net ordered as a replacement is not of the same quality as the previous one. The 2 edges do not meet, the previous one had 2 zippers and therefore a much easier way to enter the trampoline.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. Indeed, for safety standards reasons, it is no longer possible on the new trampoline nets to have an opening with a zip door in the shape of an 'L'. The new opening system is therefore based on a vertical zip that opens the entire height of the net to maintain easy entry and exit from the trampoline. We hope that this net will still bring you complete satisfaction and wish you very good moments on your trampoline! The France Trampoline team
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Youcef M.
Rating: 4 out of 5
following a purchase from 12/08/2019
Cushion attachment not great, the tensioners pop off... Maybe it's just me... Otherwise very good, my children really enjoy it.
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Voluer L.
Rating: 4 out of 5
following a purchase from 12/08/2019
Just a reservation about the delivery said to be by appointment. The appointment was from 8 am to 6 pm. Then the driver is supposed to call 1 hour before, in my case he was already at my house! Best regards.
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Cédric L.
Rating: 4 out of 5
following a purchase from 13/08/2019
Delivery by semi but access only possible for a light vehicle so unloading far from the house.
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Jorge M.
Rating: 4 out of 5
following a purchase from 11/08/2019
Nothing to report. Quality delivery and on time.
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Michèle B.
Rating: 4 out of 5
following a purchase from 29/07/2019
Material conforms to order, satisfied.
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Fabrice C.
Rating: 2 out of 5
following a purchase from 08/07/2019
The received products are of good quality, no problems there. However, when I place my order, I am told that everything is in stock and at the time of payment, I am told 5 days delay for delivery. Great. 10 days later still nothing. I check my inbox and there is a message informing me that there are stock shortages and that I will receive my order as soon as you have received it but without any delay. I was very unhappy. I had to wait 1 month before being delivered. So half of the holidays without a trampoline for the children. Too bad. The rating could have been perfect.
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Response from France Trampoline
Hello, and first of all, thank you for taking the time to leave us a comment. We are sorry that the supply times did not bring you complete satisfaction. We always make sure to indicate on the product detail sheet as well as during the order validation the estimated shipping dates of the products to avoid any unpleasant surprises. In your case, the information may not have been indicated clearly enough: we take note of this to avoid this situation happening again in the future and we apologize for the inconveniences encountered. We remain at your disposal for any questions. Best regards, the France Trampoline team.
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Joackim B.
Rating: 4 out of 5
following a purchase from 08/08/2019
Entry and departure of the order ultra-fast. However, for the carrier, it's one star, very unpleasant on the phone when making the appointment, as for the driver, nothing to say.
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Juliette M.
Rating: 4 out of 5
following a purchase from 07/08/2019
The only difficulty encountered was assembling the frame of the trampoline base! But we managed to get through it with energy and more time. It creates memories! Very satisfied with our purchase, delivery was perfect, good proportions of the trampoline, bounce, safety, and incidentally, it is very comfortable for a nap in the open air!
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David L.
Rating: 4 out of 5
following a purchase from 25/07/2019
Very good.
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Gilles M.
Rating: 4 out of 5
following a purchase from 07/08/2019
Great.. Thank you.
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Nathalie C.
Rating: 4 out of 5
following a purchase from 03/08/2019
Product meets expectations.
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Yohan F.
Rating: 4 out of 5
following a purchase from 22/07/2019
Very good.
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Michel C.
Rating: 4 out of 5
following a purchase from 02/08/2019
Correct. In the absence of a bell at the gate, he managed to leave the package behind the door.
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Sandraz R.
Rating: 4 out of 5
following a purchase from 05/08/2019
Delivery time too long for us. We had to call the transport chain several times. The product is of good quality and is satisfactory for now.
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Sylvain B.
Rating: 4 out of 5
following a purchase from 02/08/2019
Fast delivery and product conforms to the description. Assembly instructions a bit tight for some elements.
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Alfonso M.
Rating: 4 out of 5
following a purchase from 29/07/2019
They are very professional, I ordered a trampoline and due to an error on their website it said it had a ladder, I claimed it and they immediately acknowledged the mistake and sent me the ladder at no additional cost. So far the bed is going great.. very happy with the treatment and service.
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Didier S.
Rating: 4 out of 5
following a purchase from 03/08/2019
Delivery conforms.
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Benjamin C.
Rating: 4 out of 5
following a purchase from 04/08/2019
Good. A bit of delivery time but within the announced deadlines. A bit difficult to assemble.
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Lionel M.
Rating: 4 out of 5
following a purchase from 03/08/2019
I received my new mat and the kids are very happy (the old one was tearing after 5 years of use by the kids. I cover my trampoline every year from 31/10 to 30/03 approximately and we have always respected the maximum weight guidelines). One negative point, after receiving it I called France Trampoline to find out if there was a method to easily remove the springs, I was told: "there is no miracle method, you have to pull on it"... In fact, there are 2 methods, certainly not "miracle" but very simplifying: the first consists of pulling on a spring with a spring already removed, this seems to be the most effective tool, the other, if like in my case your mat is ruined, consists of cutting the attachments of the mat to the springs with a cutter....
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Raphael A.
Rating: 4 out of 5
following a purchase from 03/08/2019
Good product but lacks protection to avoid damaging the trees... The sand braking system not provided is also not clear on the website. A shame for a quality product and from a company specialized in the field.
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Nicolas M.
Rating: 4 out of 5
following a purchase from 01/08/2019
An order for a post-sale problem resolved quickly and without any issues. Thank you.
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Valerie B.
Rating: 1 out of 5
following a purchase from 05/08/2019
Bad delivery. The spare parts did not match the purchased product! 3rd order: 3 times bad delivery!!! Promised commercial gesture not executed!!!
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Response from France Trampoline
Hello, We have checked and unless we are mistaken, the order concerned by your comment did not contain any spare parts. Could you provide us with more information regarding these incompatible parts? Furthermore, we could not find any trace of a request for a commercial gesture or even an exchange with our team of advisors. Was it indeed an order from our store? Remaining at your disposal, The France Trampoline team.
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Jean-Paul F.
Rating: 4 out of 5
following a purchase from 29/07/2019
Very good trampoline. Maybe a setup service is missing for those who are not very handy!
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Denis F.
Rating: 4 out of 5
following a purchase from 22/07/2019
Average knowledge of the product zip line and its installation.
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Christine Barroo E.
Rating: 4 out of 5
following a purchase from 16/07/2019
Be careful with stock on the site and by phone as it is not up to date and we wait a long time, otherwise a very appreciated commercial gesture and a responsive and friendly team
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Beatrice B.
Rating: 4 out of 5
following a purchase from 08/07/2019
The delivery took place in two stages but the products are in accordance with my request
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Claudia M.
Rating: 4 out of 5
following a purchase from 12/08/2019
Great. After searching forever for a replacement for our storm-damaged trampoline roof, I stumbled upon this one. I bought it without further consideration. It arrived super fast. The box was quite crushed - but fortunately the goods were top notch. I was more than positively surprised. The roof gives a very stable, high-quality impression. I can't say anything about durability yet. The roof is perfect for us. The setup was doable with 3 people. Some skill is needed, but afterwards you are rewarded with a nice roof. The only thing is that rainwater could drain better. It collects in small pockets. It does drain somehow, but could surely be avoided with a small structural change. Nevertheless - I have already ordered a second one and stored it in the basement.
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Charles W.
Rating: 4 out of 5
following a purchase from 01/08/2019
Surprisingly slow delivery after a very fast shipment.
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Emeline M.
Rating: 4 out of 5
following a purchase from 01/08/2019
Very good service, fast shipping
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Thierry L.
Rating: 4 out of 5
following a purchase from 04/06/2019
Rather good service. The safety closure is not sturdy after 3 uses and the zip has come undone. The protective cover is too complicated to install and therefore does not serve much during the useful period.
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Christiane M.
Rating: 4 out of 5
following a purchase from 20/05/2019
I bought you a trampoline in December 2018. In the following weeks, you regularly sent me advertisements offering a trampoline. Think about it! When you just bought a trampoline, the chances of buying another one in the following weeks are very slim. And it doesn't look serious. The purchase I just made is simply a anchoring kit. Best regards
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Suzanne D.
Rating: 4 out of 5
following a purchase from 30/07/2019
Super product that perfectly meets our expectations.
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Ghislaine D.
Rating: 4 out of 5
following a purchase from 29/07/2019
Order and quality of service perfect. Quality of the product (trampoline net) less good than the original. GPS delivery still as catastrophic and unexpected.
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Gregory B.
Rating: 4 out of 5
following a purchase from 26/07/2019
Good service, timely delivery, good material... Nothing to complain about... Thank you.
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Stephane V.
Rating: 4 out of 5
following a purchase from 29/07/2019
Good and fast.
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Christine R.
Rating: 4 out of 5
following a purchase from 15/07/2019
The delivered product is of good quality, assembly went smoothly, the only point to note is the delivery tracking, the delivery date was not announced, I had to call the carrier who was very friendly; the delivery person was very efficient.
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Michel J.
Rating: 4 out of 5
following a purchase from 25/07/2019
The received items correspond well to the presentation of the site. I was able to place my order after receiving very good advice from you.
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Andy W.
Rating: 4 out of 5
following a purchase from 02/07/2019
good except transport
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