Customer reviews of France Trampoline

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Olivier B.

Rating: 4 out of 5

Published on 18/07/2019 à 18h39 following a purchase from 26/06/2019

Very good

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Alain F.

Rating: 4 out of 5

Published on 18/07/2019 à 12h11 following a purchase from 27/06/2019

-

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Fatou S.

Rating: 4 out of 5

Published on 17/07/2019 à 16h29 following a purchase from 26/06/2019

Package in perfect condition upon receipt. Quick assembly.

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Tony S.

Rating: 4 out of 5

Published on 17/07/2019 à 16h13 following a purchase from 26/06/2019

Very satisfied with the product. Customer contact provided me with good advice in choosing the trampoline. A slight lack of precision in the assembly instructions, I used a video of my trampoline model for assembly.

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Franck M.

Rating: 4 out of 5

Published on 17/07/2019 à 12h59 following a purchase from 26/06/2019

Delivery on time with a very good level of service considering the bulk of the package.

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Laetitia B.

Rating: 4 out of 5

Published on 16/07/2019 à 17h31 following a purchase from 20/06/2019

Very nice product

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Sarah B.

Rating: 1 out of 5

Published on 16/07/2019 à 15h45 following a purchase from 23/06/2019

Delivery ok Product does not match what I was looking for (incompatible with the trampoline model I had). I probably looked incorrectly but I ended up with 8 pieces that will be of no use to me.

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Response from France Trampoline Published on 26/06/2019

Hello, thank you for taking the time to leave us a comment. Our return policy allows you to send back the items received by mail: we have sent you an email with the return address if you wish. Return shipping costs are your responsibility, however as soon as we receive and restock we will proceed with a full refund of the returned products. We remain at your disposal for any questions. The France Trampoline team

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Catherine P.

Rating: 4 out of 5

Published on 14/07/2019 à 20h33 following a purchase from 23/06/2019

Complete and well-packaged material

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Stéphanie K.

Rating: 4 out of 5

Published on 14/07/2019 à 09h52 following a purchase from 23/06/2019

Fast shipping and item meets our expectations

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Benedicte D.

Rating: 4 out of 5

Published on 13/07/2019 à 15h33 following a purchase from 31/05/2019

nothing to say except the delivery was a bit long

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Julie V.

Rating: 2 out of 5

Published on 12/07/2019 à 16h10 following a purchase from 21/06/2019

Disappointed with the quality/price ratio. Assembly not easy

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Response from France Trampoline Published on 22/06/2019

Hello, and first of all thank you for taking the time to leave us a comment. In order for us to improve in the future, could you specify the specific points that disappointed you about this product? The Ovalie 430 trampoline is one of our bestsellers and has a high satisfaction rate among our customers. Please feel free to contact us at [email protected] for any requests, comments, or suggestions! We remain at your disposal, the France Trampoline team

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Ina S.

Rating: 4 out of 5

Published on 10/07/2019 à 13h45 following a purchase from 15/06/2019

Super price-performance ratio! I would have liked better information about the delayed delivery date. I asked twice and received no response, only when the protective cover was actually delivered.

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Vincent B.

Rating: 4 out of 5

Published on 08/07/2019 à 12h10 following a purchase from 14/06/2019

Fast delivery, easy assembly, but very average bounce, I somewhat regret this purchase because the bounce is either too heavy or too weak, which is not pleasant.

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Pierre M.

Rating: 4 out of 5

Published on 02/07/2019 à 16h16 following a purchase from 10/06/2019

Superb

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Alain V.

Rating: 1 out of 5

Published on 01/07/2019 à 18h50 following a purchase from 07/06/2019

poor consideration by customer service of the problem encountered with the zip line after only a week of use

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Response from France Trampoline Published on 10/06/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry for this brake problem on this product which is nevertheless very successful with our customers and has one of the highest satisfaction rates! In order to activate the warranty on this product, could you please send us some photos of the defective part to the address [email protected]? As soon as we receive the elements, we will proceed with the replacement of the product. In the meantime, we remain at your disposal for any questions. Best regards, the France Trampoline team

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Laetitia P.

Rating: 4 out of 5

Published on 01/07/2019 à 17h34 following a purchase from 09/06/2019

perfect!

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Marc D.

Rating: 4 out of 5

Published on 01/07/2019 à 08h26 following a purchase from 07/06/2019

Good product and good service

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Edmonde G.

Rating: 4 out of 5

Published on 27/06/2019 à 12h46 following a purchase from 06/06/2019

Good contact with your services; package compliant delivery on time; the product meets my expectations.

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Gwenael L.

Rating: 4 out of 5

Published on 27/06/2019 à 10h37 following a purchase from 06/06/2019

Good quality product.

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Cyril B.

Rating: 4 out of 5

Published on 27/06/2019 à 10h29 following a purchase from 21/05/2019

Good.

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Anaïs B.

Rating: 4 out of 5

Published on 26/06/2019 à 21h24 following a purchase from 01/06/2019

Fast and quality product.

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Margreeth B.

Rating: 4 out of 5

Published on 26/06/2019 à 12h55 following a purchase from 05/06/2019

Good service.

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Sofian B.

Rating: 4 out of 5

Published on 25/06/2019 à 20h44 following a purchase from 03/06/2019

Well-made site and the person I placed my order with was great!

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Hoebler C.

Rating: 4 out of 5

Published on 25/06/2019 à 20h26 following a purchase from 03/06/2019

Everything was compliant except for a missing tip out of the 8 ordered. And it was sent to me when I reported the problem.

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Sophie B.

Rating: 4 out of 5

Published on 25/06/2019 à 18h28 following a purchase from 02/06/2019

good

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Cecilia F.

Rating: 4 out of 5

Published on 25/06/2019 à 15h42 following a purchase from 04/06/2019

Difficult assembly but after several hours we have a stable trampoline and dynamic jumps despite the child's light weight, the flips follow one another. Very well advised over the phone.

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Laurent C.

Rating: 4 out of 5

Published on 24/06/2019 à 13h28 following a purchase from 31/05/2019

good service

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Jacky V.

Rating: 4 out of 5

Published on 22/06/2019 à 20h26 following a purchase from 30/05/2019

Orient to say Correct

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Eric G.

Rating: 4 out of 5

Published on 20/06/2019 à 21h12 following a purchase from 30/05/2019

Good quality product, fast delivery, very good

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Stéphane C.

Rating: 4 out of 5

Published on 20/06/2019 à 14h45 following a purchase from 27/05/2019

Good service

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Céline B.

Rating: 4 out of 5

Published on 20/06/2019 à 09h59 following a purchase from 22/05/2019

very good except for the time slot proposed for delivery: 9am-3pm !!!!! that works for people who do not work....

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Javiera C.

Rating: 4 out of 5

Published on 19/06/2019 à 16h50 following a purchase from 28/05/2019

The only problem we had was that they sent us two fewer T joints and when they sent them, they sent some that were smaller than those of the trampoline we bought, they should improve in ensuring that all the pieces are there and that they are the correct ones before sending the order, everything else was fine, they solved the problem quickly and kindly, the trampoline is fabulous, the kids are happy

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Manuella D.

Rating: 4 out of 5

Published on 19/06/2019 à 16h31 following a purchase from 29/05/2019

A few small issues with the delivery which was postponed. Communication with the delivery organization was a bit complicated. I was asked to choose a day and date but I could never access my account. In the end, they came at random. Fortunately, there was someone at my home since I was absent myself.

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Corinne R.

Rating: 4 out of 5

Published on 18/06/2019 à 08h39 following a purchase from 28/05/2019

perfect

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Christophe V.

Rating: 4 out of 5

Published on 18/06/2019 à 08h10 following a purchase from 24/05/2019

Nothing to complain about.

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Stephane T.

Rating: 4 out of 5

Published on 17/06/2019 à 14h37 following a purchase from 26/05/2019

Good.

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Ginette S.

Rating: 4 out of 5

Published on 17/06/2019 à 11h51 following a purchase from 25/05/2019

Super.

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Severine Z.

Rating: 4 out of 5

Published on 16/06/2019 à 20h25 following a purchase from 26/05/2019

Product that seems to be of good quality... to be tested over time... Improve the net attachments with threads that come undone very, too easily.

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Yann L.

Rating: 4 out of 5

Published on 13/06/2019 à 18h10 following a purchase from 23/05/2019

Satisfactory and enlightening phone contact about the products searched; Speed of order processing over the phone. Competence of the interlocutor.

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Carole C.

Rating: 1 out of 5

Published on 13/06/2019 à 10h55 following a purchase from 23/05/2019

The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.

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Response from France Trampoline Published on 23/05/2019

Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.