Customer reviews of France Trampoline

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Alix A.

Rating: 4 out of 5

Published on 03/03/2019 à 17h19 following a purchase from 10/02/2019

Delivery compliant and fast

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Jean-marc S.

Rating: 4 out of 5

Published on 28/02/2019 à 15h11 following a purchase from 04/02/2019

Product not installed so could not test it but preliminary approach very satisfactory.

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Nicolas C.

Rating: 4 out of 5

Published on 27/02/2019 à 18h17 following a purchase from 03/02/2019

Very good, very good quality product and deadlines respected

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Frederique A.

Rating: 4 out of 5

Published on 25/02/2019 à 20h51 following a purchase from 04/02/2019

Good advice, order and delivery respected

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Cyril E.

Rating: 4 out of 5

Published on 25/02/2019 à 16h59 following a purchase from 02/02/2019

Very good performance. However, one spring was defective and the return of a new one was done without any problem. However, for a simple spring, it is a pity that a signature is required upon receipt. We lost a week because of that.

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Christian M.

Rating: 4 out of 5

Published on 25/02/2019 à 13h43 following a purchase from 01/02/2019

Well

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Amelie B.

Rating: 4 out of 5

Published on 24/02/2019 à 15h25 following a purchase from 03/02/2019

Good performance

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Iris C.

Rating: 4 out of 5

Published on 21/02/2019 à 14h27 following a purchase from 10/12/2018

Fast delivery, but I was not notified by phone by the carrier as indicated, fortunately I was able to free myself to receive the package. Good quality product easy to assemble but the hook of 2 sandos that hold the cushion broke on the first use by my daughter who does not yet weigh 20kg (I am waiting for better weather and a more regular use to see if this happens again and contact customer service)

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Walter G.

Rating: 1 out of 5

Published on 21/02/2019 à 11h20 following a purchase from 31/01/2019

I am talking about the service and not the product which I have not yet unpacked. I am not happy to have seen the price of the trampoline drop the day after my purchase. I contacted you twice by email to express my dissatisfaction but have received no response to date.

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Response from France Trampoline Published on 01/02/2019

Hello, first of all, we thank you for taking the time to leave us a comment. We checked but unfortunately did not receive any email from you, which explains our lack of response. The JumpUp trampoline you ordered was indeed part of our sale products; the day after your purchase, the 3rd markdown period of our sales opened and the discount on this product was indeed greater. We apologize for this inconvenience; do not hesitate to contact us at [email protected] or by phone at 05 56 36 04 62 for more information. Best regards, the France Trampoline team

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Denis S.

Rating: 4 out of 5

Published on 20/02/2019 à 10h39 following a purchase from 29/01/2019

Good overall performance

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Nil D.

Rating: 4 out of 5

Published on 20/02/2019 à 10h36 following a purchase from 29/01/2019

Good service.

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Elisabeth B.

Rating: 4 out of 5

Published on 19/02/2019 à 17h11 following a purchase from 28/01/2019

Very good product, the kids are having a blast

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Elise C.

Rating: 4 out of 5

Published on 18/02/2019 à 09h10 following a purchase from 24/01/2019

Practical, quick and efficient

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Christian S.

Rating: 4 out of 5

Published on 14/02/2019 à 10h51 following a purchase from 24/01/2019

Quality, efficiency, speed.

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Benedicte G.

Rating: 4 out of 5

Published on 06/02/2019 à 20h35 following a purchase from 14/12/2018

Good service.

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Valerie C.

Rating: 4 out of 5

Published on 01/02/2019 à 15h35 following a purchase from 10/01/2019

Perfect but not possible to assemble alone.

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Eric J.

Rating: 4 out of 5

Published on 31/01/2019 à 18h30 following a purchase from 17/12/2018

Despite a second delivery, my net remains loose after a week of use.

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Denis S.

Rating: 4 out of 5

Published on 29/01/2019 à 18h44 following a purchase from 08/01/2019

Well-documented order, delivery on time.

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Philippe S.

Rating: 4 out of 5

Published on 28/01/2019 à 16h53 following a purchase from 07/01/2019

Very professional, fast, and very serious.

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Hubert G.

Rating: 4 out of 5

Published on 26/01/2019 à 21h28 following a purchase from 29/12/2018

-

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Julien R.

Rating: 1 out of 5

Published on 23/01/2019 à 13h54 following a purchase from 03/01/2019

After-sales service on trampoline: incorrect technical advice, delivered product incompatible and dangerous, return was okay. New order, once again proposed solution incompatible, fortunately we checked... 1st delivery: package arrived completely destroyed (burst + broken parts): refused 2nd delivery: package once again burst and damaged parts: I kept the product out of despair, it is usable although damaged. A lot of hassle for not much...

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Response from France Trampoline Published on 07/01/2019

Hello, thank you for your comment. We sincerely apologize for the handling of your order, which is far from the quality of service we strive to provide. Issues with compatibility of spare parts, just like delivery problems, can happen, but it is true that the accumulation of inconveniences in your case is simply unacceptable. We hope that the commercial gesture granted on the second net will allow you to fully enjoy your installation. We renew our apologies and remain at your disposal for any further information. Best regards, the France Trampoline team

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Jacques I.

Rating: 4 out of 5

Published on 21/01/2019 à 14h30 following a purchase from 21/12/2018

Very easy purchase by phone. Very friendly interlocutors. Catastrophic delivery due to the use of the DPD service provider.

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Olivier A.

Rating: 4 out of 5

Published on 20/01/2019 à 11h49 following a purchase from 30/12/2018

As of today (3 weeks after purchase and assembly), we are very satisfied with the product. The contact with the carrier for the appointment and delivery was impeccable. The assembly went well too, no major difficulties. The trampoline is of superior quality to our previous model (***). As a parent, I appreciate the very sturdy double door. The little one is having a blast and our acrobat is having a great time. I also jump on it from time to time and it holds up well. Good value for money. We will recommend it.

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Laurent D.

Rating: 4 out of 5

Published on 19/01/2019 à 22h35 following a purchase from 23/12/2018

****

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Montse V.

Rating: 4 out of 5

Published on 16/01/2019 à 10h30 following a purchase from 18/12/2018

We compared it for kings, we bought it to be outside, so we will wait until March to set it up. For now, the service to send it was good

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Magalie S.

Rating: 4 out of 5

Published on 09/01/2019 à 22h46 following a purchase from 19/12/2018

Delighted

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Martin A.

Rating: 4 out of 5

Published on 07/01/2019 à 19h24 following a purchase from 16/12/2018

Just 12 days to be delivered

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Isabelle L.

Rating: 4 out of 5

Published on 06/01/2019 à 16h13 following a purchase from 14/12/2018

The advice is excellent and reassuring. The transport is not very reliable in terms of timing and the driver did not want to put the package in the garden.

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Jean-benoit M.

Rating: 4 out of 5

Published on 02/01/2019 à 20h23 following a purchase from 06/11/2018

I am rather satisfied, except for the announced delivery times of 3 weeks of production... A few days before the end of the 3 weeks I receive an email informing me that it will actually be almost 2 months (surely due to overloaded production scheduling).... I had to respond expressing my disappointment for the deadline to be shortened. If the deadline had been announced from the start (not a few days before the date I thought I would receive the package), I could have been more understanding.

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Annick R.

Rating: 4 out of 5

Published on 02/01/2019 à 17h21 following a purchase from 06/12/2018

Quality service, received on time, gift arrived at the right moment, waiting for use.

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Annick R.

Rating: 4 out of 5

Published on 02/01/2019 à 13h14 following a purchase from 06/12/2018

It has not been unpacked, the envelope is soft, I will tell you more when we have installed it

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Valérie D.

Rating: 4 out of 5

Published on 02/01/2019 à 09h48 following a purchase from 11/12/2018

Item conforms to our expectations. Assembly instructions not always very clear.

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Guy D.

Rating: 4 out of 5

Published on 01/01/2019 à 10h10 following a purchase from 11/12/2018

Good, no particular remarks.

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Francine M.

Rating: 4 out of 5

Published on 31/12/2018 à 15h24 following a purchase from 09/12/2018

Assembly a bit difficult. Instructions not clear regarding the installation of the protective sleeve.

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Sophie N.

Rating: 4 out of 5

Published on 30/12/2018 à 15h44 following a purchase from 07/12/2018

Super trampoline of good quality, fast delivery. A bit tedious to assemble even with two adults, plan for a good half day. The children are thrilled! They jump 'super high'.

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Martine B.

Rating: 4 out of 5

Published on 28/12/2018 à 17h21 following a purchase from 07/12/2018

We haven't opened the packages yet since the children are not on site, this will happen during January, thank you.

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Florian F.

Rating: 4 out of 5

Published on 28/12/2018 à 13h16 following a purchase from 07/12/2018

Serious from start to finish.

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Annie P.

Rating: 4 out of 5

Published on 28/12/2018 à 11h31 following a purchase from 06/12/2018

In line with our expectations.

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Benjamin V.

Rating: 4 out of 5

Published on 26/12/2018 à 10h39 following a purchase from 05/12/2018

Fast shipping and delivery, delivery instructions respected.

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Rodolphe R.

Rating: 4 out of 5

Published on 22/12/2018 à 17h42 following a purchase from 29/11/2018

well-packaged product, serious shipping

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