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P
Rating: 4 out of 5
Quality product. Clear assembly instructions.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2 and 4 stars
Reset filtersT
Rating: 4 out of 5
I recommend France Trampoline, quality item, and very well secured for children. Just one downside: the zipper for the opening is too narrow to get inside the trampoline, no support handle, which means that you pull on the zipper at the risk of breaking it.
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B
Rating: 4 out of 5
good service
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M
Rating: 2 out of 5
delivery time not compliant
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Response from France Trampoline
Hello, Thank you for taking the time to write to us. When you placed your order, it was indicated that some items were awaiting restocking for July 13. Unfortunately, for technical reasons, we cannot partially ship an order. Your order could be prepared as soon as the missing item is received and was delivered to you within 48 hours. We remain at your disposal for any questions, the France Trampoline team.
R
Rating: 4 out of 5
The installation guide is more than succinct, you should specify the installation height and the minimum or maximum gap between the top and bottom bands regarding the product I purchased.
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J
Rating: 4 out of 5
The trampoline was delivered quickly; we managed to assemble it easily, the explanations being very clear. The net wasn't even set up when our little girl of 3 and a half was jumping on it. For now, we are satisfied with our purchase; the material seems serious... to be seen over time....
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P
Rating: 4 out of 5
After the order was placed, we were delivered very quickly. Delivery time shorter than expected.
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L
Rating: 4 out of 5
Very good, very good item, fast delivery.
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P
Rating: 4 out of 5
Transport a bit expensive.
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E
Rating: 4 out of 5
Top delivery. Well explained assembly. Quality material. Happy children. In short, the best.
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R
Rating: 4 out of 5
Improve the telephone service (it is very difficult to make an inquiry by phone) it is always busy. The transport company (Seur) is very deficient, the goods are delivered late or even delivered to the wrong destination.
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P
Rating: 4 out of 5
Order conforms to the order. Good product.
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G
Rating: 4 out of 5
Fast and serious delivery
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A
Rating: 4 out of 5
Happy
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A
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Very good service.
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F
Rating: 4 out of 5
Very good product and delivered quickly by France trampoline. Just the delivery service is a bit limited...: does not show up at the right address and sends you a message saying that if you are not there when the delivery person returns, you will be charged *** for the delivery... luckily I ran into the delivery person further up the street...
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S
Rating: 4 out of 5
Good product, good timing, and good delivery but lacks an explanation for filling with sand
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F
Rating: 4 out of 5
We took an Initio 430 trampoline, apart from a small logistics hiccup (which was very well managed, by the way), the material is rather correct, no particular problem for assembly (instructions are quite clear), however, you need two people to assemble the safety net. In short, no issues, good purchase, children delighted of course.
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G
Rating: 4 out of 5
Nothing to complain about, good products and good service.
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F
Rating: 4 out of 5
The delivery was very good, the quality of the mat was also good, but the only thing is that the assembly instructions should be better, it is quite complicated to assemble it, especially without knowing well where each piece goes. Thank you.
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S
Rating: 4 out of 5
Satisfied
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O
Rating: 4 out of 5
Very good quality of service
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A
Rating: 4 out of 5
Very good telephone service to guide us on the choice and after-sales service for some information on assembly; very good quality product. However, I do not recommend the paid option for delivery in 24/48h: for an order placed on Wednesday evening, we went to pick up the product ourselves at the carrier's warehouse the following Tuesday, for fear of waiting at least another 24h (it may not seem like much, but for a birthday gift, it's a bit annoying).
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F
Rating: 4 out of 5
good
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L
Rating: 4 out of 5
Fast delivery. Product arrived in good condition.
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L
Rating: 4 out of 5
Very well informed by customer service. A bit of a wait as the product was not available right away. Product met my expectations.
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Y
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The telephone support was very satisfactory and comprehensive. The delivery times were respected and the goods arrived in perfect condition. The assembly manual was very sparse, but still sufficient. The assembled product meets expectations.
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B
Rating: 4 out of 5
Products conform to the description. Delivery quite fast.
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C
Rating: 4 out of 5
Very good. The boys had fun.
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C
Rating: 4 out of 5
A bit of a long wait because the product was out of stock
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C
Rating: 4 out of 5
Perfect! Well received the bundle of samples presented on your site. But I had requested (in the small comment box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?
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Response from France Trampoline
Hello, The smallest mesh offered on our site is indeed the 13x13mm, included in the sample of nets that was sent to you. Unfortunately, we do not offer a net in 6.5x7mm. We remain at your disposal for any questions, The France Trampoline team
L
Rating: 4 out of 5
Delivery on time, impeccable. Good quality trampoline I am very satisfied. Only small downside, the assembly manual lacks details such as the exact position to put the protective net and for example it is not indicated that you need to put 2 fixings per pole for the protective net. There are also no markers to know which spring to attach to which hook. With some logic, you can still manage.
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M
Rating: 4 out of 5
Good product
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J
Rating: 4 out of 5
Perfect product corresponding to our order Good quality, just missing an additional tensioner, allowing to put one on each side to stretch it properly
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C
Rating: 4 out of 5
Product conforms to my expectations....not easy to adjust in height despite the fairly explanatory manual. ...the children are having a great time and that's the main thing!
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C
Rating: 4 out of 5
Good product. The assembly instructions could be improved.
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F
Rating: 4 out of 5
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M
Rating: 4 out of 5
Very fast order tracking and reception. I recommend.
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