France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The shipping is announced with precise timing and occurs punctually, announced by phone call. The assembly of the rectangular mat is complicated by the fact that the double side beams have holes that do not match. You need to swap the pieces that make up the sides several times to find the combination that aligns the holes for the screws, otherwise, you risk stripping them. Numbering the tubes to indicate their pairing would be useful. Instructions for use just sufficient. It works great, much more powerful than those round toy ones.
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M
Michel R.
Rating: 4 out of 5
following a purchase from 05/06/2018
Very good service, fast delivery, attentive team (There was a missing item that was sent immediately and received in 3 days) The assembly is indeed tedious but the result is worth it and now we have to organize turns between the 3 children...
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Laurence C.
Rating: 4 out of 5
following a purchase from 30/05/2018
Very good. I just thought I would receive the basketball hoop with...
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Response from France Trampoline
Hello, thank you for taking the time to leave a comment! Indeed, you should have received the basketball hoop as a gift: we will send it to you as soon as possible, you should receive it in a few days. Please excuse us for this oversight. Have great matches! The France Trampoline team
A
Alfredo A.
Rating: 4 out of 5
following a purchase from 04/06/2018
ALL GOOD, AND DELIVERY MADE ON TIME.
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Marc L.
Rating: 4 out of 5
following a purchase from 03/06/2018
Product as described
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Clément C.
Rating: 4 out of 5
following a purchase from 01/06/2018
Probably due to a mishandling, the gift intended was not sent with my order. This allowed me to test the customer service of France Trampoline: very friendly, helpful, and efficient! The product is of very good quality, I recommend
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Gerda I.
Rating: 4 out of 5
following a purchase from 01/06/2018
SNELLE LEVERING EN PRIMA KONTACT VOOR LEVERING
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Roger L.
Rating: 4 out of 5
following a purchase from 07/05/2018
good quality of services
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Xavier S.
Rating: 4 out of 5
following a purchase from 27/05/2018
Very good
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Jean-Claude F.
Rating: 4 out of 5
following a purchase from 11/05/2018
In line with expectations
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Jean-Noel O.
Rating: 4 out of 5
following a purchase from 11/05/2018
Good
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Pascal L.
Rating: 4 out of 5
following a purchase from 31/05/2018
The sales service is efficient and effective. The delivery is quick and reliable. The material is solid, performs well, and is well thought out. WOW! Since then, there are people on the balcony... I will definitely recommend you.
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Guillaume P.
Rating: 4 out of 5
following a purchase from 31/05/2018
Top
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Eliane R.
Rating: 4 out of 5
following a purchase from 31/05/2018
For everything concerning the product, I am very satisfied. However, the delivery is not reliable, and the box was all damaged.
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Karine D.
Rating: 4 out of 5
following a purchase from 31/05/2018
Fast delivery. Very good product. Good value for money
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Jerome B.
Rating: 4 out of 5
following a purchase from 15/05/2018
Everything went well. Delivery to a relay point
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Marie H.
Rating: 4 out of 5
following a purchase from 17/05/2018
Very happy with the customer service. It is very easy to reach someone. However, one of the recommended products was the flexible fiberglass bow; it would be wise to specify that it is sold without the elastic cord inside... a somewhat absurd thing!
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Jean Michel B.
Rating: 4 out of 5
following a purchase from 28/05/2018
Very good
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Rémi C.
Rating: 4 out of 5
following a purchase from 03/05/2018
Return of the broken part in the delivery was quick and without discussion. But black fiberglass is less easy to assemble than the original white one.
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Guillaume P.
Rating: 4 out of 5
following a purchase from 29/05/2018
I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.
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C
Claire D.
Rating: 4 out of 5
following a purchase from 28/05/2018
Very good service
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Felix B.
Rating: 4 out of 5
following a purchase from 09/05/2018
Was not in stock but I could order it and I was kept informed. What was unfortunate was that it arrived wrinkled - the long pipes were somewhat carelessly shoved into a too-small box, and they are still not as nice as they should be. But otherwise everything is okay.
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Guillaume C.
Rating: 4 out of 5
following a purchase from 28/05/2018
good
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Olivier G.
Rating: 4 out of 5
following a purchase from 26/05/2018
Satisfactory.
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Edith O.
Rating: 4 out of 5
following a purchase from 27/05/2018
Delivery on time. Assembly instructions sometimes very brief with missing steps that led us to undo the structure to redo it the right way!
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Guy M.
Rating: 4 out of 5
following a purchase from 28/05/2018
no P.B.
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Christian M.
Rating: 4 out of 5
following a purchase from 25/05/2018
GOOD PRODUCT EXCEPT THE ASSEMBLY INSTRUCTIONS NEED IMPROVEMENT!
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Lecroel B.
Rating: 4 out of 5
following a purchase from 26/05/2018
The order went well, the carrier was okay, the deadlines were respected. The mat corresponded to the description. I bought a trampoline mat to replace a 10-year-old mat, I turned to France Trampoline because the seller of the previous mat no longer exists. The received mat is suitable, it is a bit cheaper but of much lower quality in terms of seams and especially it bounces much less than the previous one which was from the profline or proline range. In summary: I am satisfied to have been able to replace the mat even if I regret not having found a product of equivalent quality to the previous one.
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Cendrine C.
Rating: 4 out of 5
following a purchase from 26/05/2018
clear site, explicit order tracking, good contact with the delivery person
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Clémence C.
Rating: 4 out of 5
following a purchase from 27/05/2018
Not enough info about the use of trampolines, the size. Lots of choices and not enough guidance
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Françoise J.
Rating: 4 out of 5
following a purchase from 25/05/2018
very good
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Angelique H.
Rating: 4 out of 5
following a purchase from 16/05/2018
excellent after-sales service
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Hervé B.
Rating: 4 out of 5
following a purchase from 28/04/2018
The black cap replaced the original cap identically. However, the fiberglass rods are shorter than the originals. Extensions are provided. Two are needed for one rod. The number of extensions is therefore insufficient compared to the number of rods.
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Jean-Remi D.
Rating: 4 out of 5
following a purchase from 16/05/2018
Not easy to find the spare part we needed for our trampoline, but an exchange by email helped to find the right reference
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Jacques D.
Rating: 4 out of 5
following a purchase from 17/05/2018
Good
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Louis A.
Rating: 4 out of 5
following a purchase from 04/05/2018
I am satisfied with my purchase and the delivery despite the delay as the product was being restocked. The only negative point: difficulty in assembling the net without an assembly note provided.
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Esther C.
Rating: 4 out of 5
following a purchase from 25/05/2018
Very good quality product and I trust its rigidity (already had one before). Very fast shipping and delivery. However, the carrier offers time slots between 9 am and 3 pm!! Worse than EDF or GDF! They ring and leave immediately, not even having time to receive the package.
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Piette J.
Rating: 4 out of 5
following a purchase from 21/05/2018
Nothing to say about the order placement, its payment, and the delivery. However, the delivered products (spare parts: net and protective cushion) are not quite identical to the originals and required some 'DIY' to adapt them to the trampoline (e.g., adjusting the support frames of the net, which had to be repositioned). Moreover, the quality of the cushion does not seem to be the same as that of the original cushion (thinner and lighter). We will have to see about the durability.
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Marc G.
Rating: 4 out of 5
following a purchase from 24/05/2018
It was about replacing the protective net of the trampoline purchased in 2011 as well as 2 caps: - net replacement OK - the diameter of the 2 delivered caps did not match, problem remedied by a new delivery in very quick time. I continue to place my utmost trust in France Trampoline ***
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Michel M.
Rating: 4 out of 5
following a purchase from 03/03/2018
good phone reception
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