Customer reviews of France Trampoline

Hello Sir, Thank you very much for your feedback. We are delighted to learn that the product meets your expectations and that you are satisfied with it. Regarding your comments on our customer service, we are saddened to learn that we did not meet your expectations. We have always sought to assist you as best as possible, whether by email or by phone, calculating with you the starting and arrival points of your children's zip line. Then, we indeed referred you to our assembly instructions, as it is the support we have drafted to provide clear and precise information. We cannot change the recommended installation. If you have any other questions or needs, please do not hesitate to let us know. We are here to help you. Best regards, The France Trampoline team.

Hello, We are sincerely sorry for the situation you describe. Your initial order was lost by the carrier, so we proceeded with a second shipment. According to the notes in your file, during your phone conversation with our customer service, you mentioned going on vacation and not returning until 22/07, which is why the order was prepared today. It is true that we could have anticipated by preparing your order as early as Friday, and we acknowledge this mistake on our part. However, we want to reassure you that we did not hang up on you. The call was interrupted on your side, probably due to a network issue. Best regards, The France Trampoline team

Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team

Hello, We are sorry for the confusion. We assure you that there were no logistics fees of 8€. You were refunded for the product, but the shipping costs for the initial shipment are not refunded. We hope this clarifies the situation. Best regards,

Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team

Good morning, thank you very much for your return. We sincerely apologize for the waiting time regarding the net you ordered. There was an error noted in the address you provided with your order. We immediately corrected this error with the carrier. However, despite this correction, the delivery could not be executed. We waited until the net arrived back with us to then send it back to you. Unfortunately, in the meantime, we encountered a supply shortage for this product, which explains the six-week waiting time. We deeply apologize for the long delay and the inconvenience caused. We are also sorry that the net did not fully meet your expectations. Regarding the quality, the net has a surface weight of 100 g/m², which makes it very durable, and it is designed with a very tight mesh so that children cannot pinch their fingers. This may make the net appear smaller, but it will loosen over time. If the problem persists or you have other concerns, please contact us so we can find a solution. We remain at your disposal. Best regards, The France Trampoline Team

Hello, thank you for your feedback. We are sorry for the incident with your package. As soon as you informed us, we reacted very quickly and a new leg was shipped the same day. We hope that despite this inconvenience, you will be able to fully enjoy your trampoline. Best regards, The France Trampoline team

Good day, thank you for your comment. Our product descriptions specify exactly which diameters and shapes of trampolines are compatible. If you are unsure, our customer service is available from Monday to Friday and will be happy to assist you. Our fiberglass bows with a diameter of 9 mm can be easily set up by two people. They are designed to be stable enough and last several years with normal use. We recommend watching our installation videos before setting up. They familiarize you with the products and significantly ease the installation. As for the shipping costs, they amount to 9.99€, which is not even half of 44.89€. We do our best to keep shipping costs as low as possible. Thank you once again for your trust and do not hesitate to contact us if you have any further questions. Best regards, The France Trampoline Team

Good morning, We apologize for the delay in responding to your complaint. We will contact our customer service colleagues to respond to your request point by point. With spring, unfortunately, the response time must be extended, and we apologize again for this issue. The Trampoline Tech Team

Hello Madam, We would like to sincerely apologize once again for the situation you faced. The delivery time was indeed extended due to a cancellation with another order. As long as you receive your request, you will find no way to pick up the first mistakenly delivered package to then restart the delivery of the correct product. We are aware that the language barrier did not make our exchange easier, but please be assured that we did our best to respond to each of your emails as quickly as possible. We hope that the assembly of your trampoline is now complete and that you can enjoy it to the fullest. Kind regards, The Trampoline Tech Team