The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Stayed the whole day for the delivery and it came 2 days after! Also required some sort of compensation for it and got no response.
Response from France Trampoline
Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team
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Jean-francois C.
Rating: 2 out of 5
following a purchase from 26/06/2024
I bought a zip line and upon delivery I realized that I would not be able to install it. I did not open the box and returned the package. I paid 22€ for the return of the package, that's one thing, however, 8€ was deducted from my refund for logistics fees and I find that unfair knowing that the package was not even opened...
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Response from France Trampoline
Hello, We are sorry for the confusion. We assure you that there were no logistics fees of 8€. You were refunded for the product, but the shipping costs for the initial shipment are not refunded. We hope this clarifies the situation. Best regards,
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Cyril M.
Rating: 4 out of 5
following a purchase from 26/06/2024
Product delivered quickly, easy assembly, but the tension of the cable (if you want a correct tension) is difficult without the appropriate accessory. Otherwise, good product to see over time.
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Jean-noël S.
Rating: 4 out of 5
following a purchase from 24/06/2024
Responsive, perfect
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Florence V.
Rating: 4 out of 5
following a purchase from 23/06/2024
The item meets my expectations. For the delivery, everything did not go well. Bad rating for delivery
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Thierry M.
Rating: 4 out of 5
following a purchase from 24/06/2024
Fast shipping and in accordance with the order. A little more care in the packaging of the different parcels would have been appreciated.
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Najib B.
Rating: 1 out of 5
following a purchase from 01/04/2024
My order went very badly as I ordered a complete pack with a Trigloo tent for early 2024, and it never arrived.
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Response from France Trampoline
Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team
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Laetitia B.
Rating: 4 out of 5
following a purchase from 23/06/2024
Very serious site and timely delivery. The products are of quality.
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Martin K.
Rating: 2 out of 5
following a purchase from 19/05/2024
After 6 weeks of shipping time, I finally received the net I ordered. Inferior quality and smaller than the original net. But with such a long shipping time, you are just happy to get anything.
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Response from France Trampoline
Good morning, thank you very much for your return. We sincerely apologize for the waiting time regarding the net you ordered. There was an error noted in the address you provided with your order. We immediately corrected this error with the carrier. However, despite this correction, the delivery could not be executed. We waited until the net arrived back with us to then send it back to you. Unfortunately, in the meantime, we encountered a supply shortage for this product, which explains the six-week waiting time. We deeply apologize for the long delay and the inconvenience caused. We are also sorry that the net did not fully meet your expectations. Regarding the quality, the net has a surface weight of 100 g/m², which makes it very durable, and it is designed with a very tight mesh so that children cannot pinch their fingers. This may make the net appear smaller, but it will loosen over time. If the problem persists or you have other concerns, please contact us so we can find a solution. We remain at your disposal. Best regards, The France Trampoline Team
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Belen V.
Rating: 4 out of 5
following a purchase from 12/06/2024
The trampoline is of impeccable quality. However, for the price, I thought the ladder was included. Well, no!
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Sylvia J.
Rating: 4 out of 5
following a purchase from 05/05/2024
Top quality! A bit long delay on replacement accessories for the trampoline but otherwise nothing to complain about.
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Boulet P.
Rating: 4 out of 5
following a purchase from 20/05/2024
In line with our expectations
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Kevin V.
Rating: 4 out of 5
following a purchase from 06/06/2024
Regarding my order, the protective foam is more effective than the original, but you do not provide the number of hooks according to the number of planned locations, I am missing 10. The foot mat with the ball is great but there are no instructions for installation. Logically, I want to put the France trampoline logo the right way but I can't fix it, so I put it the opposite way. Haven't had time to replace the springs yet.
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Xavier C.
Rating: 4 out of 5
following a purchase from 05/06/2024
Very good material from a French company, assembly a bit delicate.
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Evelyne M.
Rating: 4 out of 5
following a purchase from 09/05/2024
No particular problem
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Christophe R.
Rating: 4 out of 5
following a purchase from 30/05/2024
Very satisfied with France trampoline, as they were responsive to my delivery problem. But the choice of the carrier Chronopost is disappointing as they are really not very serious at all.
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Laurent D.
Rating: 1 out of 5
following a purchase from 28/05/2024
Torn package missing a leg
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Response from France Trampoline
Hello, thank you for your feedback. We are sorry for the incident with your package. As soon as you informed us, we reacted very quickly and a new leg was shipped the same day. We hope that despite this inconvenience, you will be able to fully enjoy your trampoline. Best regards, The France Trampoline team
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Vera K.
Rating: 2 out of 5
following a purchase from 06/05/2024
I needed new rods for a completely normal round trampoline. Unfortunately, these are not really / reasonably flexible. For the price, especially the shipping costs, you could have gotten half a new one :/
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Response from France Trampoline
Good day, thank you for your comment. Our product descriptions specify exactly which diameters and shapes of trampolines are compatible. If you are unsure, our customer service is available from Monday to Friday and will be happy to assist you. Our fiberglass bows with a diameter of 9 mm can be easily set up by two people. They are designed to be stable enough and last several years with normal use. We recommend watching our installation videos before setting up. They familiarize you with the products and significantly ease the installation. As for the shipping costs, they amount to 9.99€, which is not even half of 44.89€. We do our best to keep shipping costs as low as possible. Thank you once again for your trust and do not hesitate to contact us if you have any further questions. Best regards, The France Trampoline Team
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Jean-luc T.
Rating: 4 out of 5
following a purchase from 24/05/2024
Purchase of a spare part for the trampoline (safety net). Order placed by phone. The person from FRANCE TRAMPOLINE was very attentive and ready to help us place the order. She found our initial order and everything went well. To date, the net has not yet been changed...
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Elisa G.
Rating: 4 out of 5
following a purchase from 26/05/2024
The protective foams for installing the net were missing. The old ones were damaged. We thought there would be some provided with the net.
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Floriane V.
Rating: 4 out of 5
following a purchase from 19/05/2024
Very good delivery
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Xavier C.
Rating: 4 out of 5
following a purchase from 11/05/2024
Very good French material, to see over time, but difficult assembly!
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Markus D.
Rating: 4 out of 5
following a purchase from 27/04/2024
Ordering was simple, uncomplicated. The delivery was prompt.
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Claudia M.
Rating: 2 out of 5
following a purchase from 07/03/2024
Did not respond to complaint/objection. But it works and the kids have fun.
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Response from France Trampoline
Good morning, We apologize for the delay in responding to your complaint. We will contact our customer service colleagues to respond to your request point by point. With spring, unfortunately, the response time must be extended, and we apologize again for this issue. The Trampoline Tech Team
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Sylvie R.
Rating: 4 out of 5
following a purchase from 29/04/2024
I ordered 1 item in stock and another on pre-order because it was not available immediately. I thought I would first receive the item in stock, but after ordering, I received an email informing me that due to increased shipping costs, there would only be one shipment when the restocking is done. Unless I pay for an additional shipment. A bit disappointed.
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Rene C.
Rating: 4 out of 5
following a purchase from 10/05/2024
I am waiting for delivery
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Christelle R.
Rating: 4 out of 5
following a purchase from 06/05/2024
Package arrived in good condition. The material corresponds to the request.
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Fritz R.
Rating: 4 out of 5
following a purchase from 14/04/2024
Great set. One important criticism: no self-locking nuts are provided. I bought these at the hardware store after the delivered ones came loose. Dangerous! Must definitely be replaced in the future.
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Valérie P.
Rating: 4 out of 5
following a purchase from 29/04/2024
Good advice from the seller, deadlines respected and tutorials sent to help replace the different parts to change on the trampoline.
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Olivier R.
Rating: 4 out of 5
following a purchase from 25/03/2024
Super quality items, I have called on France Trampoline several times to change parts on my trampoline. It's so much better than throwing it away and buying a new one. However, a small downside on the availability of certain parts, I had to wait a while before getting a safety net. Other than that, it's really perfect.
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Serge R.
Rating: 4 out of 5
following a purchase from 26/04/2024
Fast
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Ilka B.
Rating: 2 out of 5
following a purchase from 07/04/2024
It was difficult for us without German customer service. The delivery took a very long time. Communication was difficult. Delivery was complicated. 3 delivery attempts due to wrong packages.
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Response from France Trampoline
Hello Madam, We would like to sincerely apologize once again for the situation you faced. The delivery time was indeed extended due to a cancellation with another order. As long as you receive your request, you will find no way to pick up the first mistakenly delivered package to then restart the delivery of the correct product. We are aware that the language barrier did not make our exchange easier, but please be assured that we did our best to respond to each of your emails as quickly as possible. We hope that the assembly of your trampoline is now complete and that you can enjoy it to the fullest. Kind regards, The Trampoline Tech Team
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Valery R.
Rating: 4 out of 5
following a purchase from 01/04/2024
Very good service contacted by customer service after making a reference error. I recommend.
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Michel G.
Rating: 4 out of 5
following a purchase from 27/03/2024
Following the product ordered being out of stock, additional information during this long waiting period would have been welcome
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Bertrand M.
Rating: 4 out of 5
following a purchase from 12/04/2024
Net meeting my expectations. The quality is always on point
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Johan L.
Rating: 1 out of 5
following a purchase from 21/04/2024
The package was sent back before I had time to pick it up at the pickup point. You need to resend it to me
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Response from France Trampoline
Hello Sir, We fully understand your frustration regarding the situation. However, our company and the carrier indicated a collection period of 7 days for the package, and it was therefore your responsibility to collect it within this timeframe. However, we would like to emphasize that we took the initiative to resend your product at our expense. Best regards, The France Trampoline team
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Julien L.
Rating: 4 out of 5
following a purchase from 29/04/2024
I am happy with the product. However, the delivery was relatively scandalous as the delivery person left the package in front of the gate and not inside where I asked him to, claiming that he didn't want to damage his truck which belongs to him. Apparently, he had already come and knew that his truck would be damaged if he went where I asked him to drop off the delivery. Knowing this, why did he take the delivery if he couldn't bring the merchandise?
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Thibaut P.
Rating: 1 out of 5
following a purchase from 29/04/2024
I left a review on your WhatsApp number on May 5. I received no response, a sign of a lack of consideration for your customers... my daughter-in-law, on our recommendations, ordered a trampoline from you and she confirmed to us that the net was not the same and that hers was sturdier. Here is a copy of the message I wrote to you on May 5: Hello, we have had a trampoline from you for many years. It brings us satisfaction. In 2020, we bought a premium net to replace the one that was torn. My husband noticed that the quality was much lower than the original. It tore much more quickly than the first one. Recently, my son, Thibaut Pujo, ordered the completely torn net again (order FT235609). My husband again finds a net of poor quality, fragile, while it is supposedly the premium quality. Moreover, the bottom attachments are no longer provided and therefore have to be recovered and installed by us for a price much higher than in 2020 (we paid 119€, order FT140331). So, we pay more, lower quality, and fewer accessories... in short, we are disappointed and the more it goes, the lower the quality for a higher price. Too bad... I have recommended you a lot, I will not do it anymore. Best regards, ***
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Response from France Trampoline
Hello, Thank you for your message and we sincerely apologize for the delay in our response on WhatsApp. We understand your frustration and want to assure you that we take your concerns very seriously. We are sorry to hear that you are not satisfied with the quality of our safety nets. We are constantly striving to improve our products, and your feedback is essential to help us identify areas for improvement. Regarding your son's order, we did not receive a message reporting this issue. If we had been informed, your son would only have had to send us photos, and we would have proceeded with a new shipment after analyzing the defect in our product. Customer satisfaction is our priority. As for the absence of attachments in your order, this is abnormal. It must be an error on our part, as stated in every product sheet of our nets, hooks are included. Please let us know how many you are missing, and we will proceed with a new shipment at our expense. The France Trampoline team.
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Patrice G.
Rating: 4 out of 5
following a purchase from 18/04/2024
Very serious store, very good quality materials....
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Isabelle C.
Rating: 4 out of 5
following a purchase from 07/04/2024
Very good quality.
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