Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2 and 4 stars

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Jessica F.

Published on 02/08/2017 à 15h53 following a purchase from 06/07/2017

Happy with my purchase

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Veronique C.

Published on 01/08/2017 à 21h30 following a purchase from 07/07/2017

very good

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Federica B.

Published on 01/08/2017 à 17h52 following a purchase from 07/07/2017

Everything as agreed top

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Claire T.

Published on 01/08/2017 à 14h53 following a purchase from 07/07/2017

Good. Fast delivery

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Brigitte C.

Published on 01/08/2017 à 11h58 following a purchase from 10/07/2017

A bit of a problem with the delivery. Delivery was scheduled for one day and was not respected without warning. Huge truck that could not pass by our house, delivered 200m away. Good product

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Christelle B.

Published on 01/08/2017 à 09h43 following a purchase from 11/07/2017

No particular issues with the order. Product delivered on time and good responsiveness from the seller contacted by phone.

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Xavier C.

Published on 31/07/2017 à 18h40 following a purchase from 08/07/2017

Very easy and quick assembly of the trampoline, however a hassle for the accessories if you don't have an electric screwdriver...

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Inma P.

Published on 31/07/2017 à 16h53 following a purchase from 06/07/2017

Everything is very good. Highly recommendable.

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Eric M.

Published on 31/07/2017 à 11h48 following a purchase from 07/07/2017

Responsive customer service.

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Valérie B.

Published on 30/07/2017 à 08h42 following a purchase from 11/12/2016

We are very happy with our purchase, the delivery was made on time. Only small negative point, the plastic hooks break, I have to call customer service.

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Catherine C.

Published on 28/07/2017 à 12h54 following a purchase from 01/07/2017

Very easy site but delivery was delayed. The delivery took place 10 days after the order, so we had to have it delivered elsewhere than at home because we were on vacation. Packages intact but we didn't have time to unpack.

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Cemal Ö.

Published on 28/07/2017 à 12h33 following a purchase from 18/07/2017

A very good trampoline for the price. Unfortunately, I had imagined it a bit better, as it is very tight on the sides and way too soft in the middle. Additionally, 4 springs at each corner are not tensioned. Otherwise, I can only recommend it.

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Marc B.

Published on 26/07/2017 à 18h25 following a purchase from 04/07/2017

In accordance with the descriptions. Very beautiful product, easy to assemble, we are satisfied with this purchase and recommend it.

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Serge R.

Published on 26/07/2017 à 18h14 following a purchase from 03/07/2017

Deadlines respected. Friendly and polite delivery person. However, the pallet arrived disassembled but all items were present and in good condition.

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David C.

Published on 26/07/2017 à 17h50 following a purchase from 05/07/2017

Well delivered, easy to assemble, sturdy and of good quality. Just one small point that bothers me, the protective cushion goes over the frame during jumps, very slightly revealing the springs and the metal frame. And yet I tightened the tensioners fully. And a small remark, you could make a kit with the protective skirt.

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Colette R.

Published on 25/07/2017 à 19h52 following a purchase from 02/07/2017

very satisfied

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Ollivier L.

Published on 25/07/2017 à 18h31 following a purchase from 03/07/2017

Good product. The package arrived on time but in a poor state. No parts were missing inside. The delivery person did not make much effort to drop it where we wanted.

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Robert H.

Published on 24/07/2017 à 08h31 following a purchase from 02/07/2017

kit quite difficult to assemble. The fixings of the posts supporting the net on the base structure are too short. The screw length should be increased by 5 mm.

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Anick F.

Published on 04/07/2017 à 08h32 following a purchase from 01/04/2017

good product corresponding to my search only concern the tool provided for assembly is not well adapted the pliers should be rounded like the tubes and have longer handles for more strength

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André G.

Published on 17/06/2017 à 20h54 following a purchase from 14/04/2017

Product of good quality it seems. Fast delivery. One small downside though: we just installed it and we are disappointed that there are no perforations provided for the passage of the support posts of the net.

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Angelo Michel H.

Published on 17/06/2017 à 10h40 following a purchase from 15/04/2017

Very difficult to reach the carrier by phone, about 10 calls during the day to make an appointment

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Sebastien V.

Published on 09/06/2017 à 21h28 following a purchase from 24/04/2017

good provider but delivery not flexible (imposed schedule)

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Ludovic M.

Published on 09/06/2017 à 14h41 following a purchase from 14/04/2017

Service rather correct overall with a few small details to improve. (a few small communication issues)

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Patrice W.

Published on 09/06/2017 à 14h32 following a purchase from 03/05/2017

Delighted with the trampoline received. Just disappointed not to have been able to get the one ordered (with red opening)

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Pierre L.

Published on 07/06/2017 à 21h38 following a purchase from 07/04/2017

A bit long delays

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Eric P.

Published on 06/06/2017 à 10h54 following a purchase from 14/05/2017

Order and delivery without any issues. The 360 tent fits quite well on the Decathlon 365 trampoline. Easy to install, the kids love their new playhouse! The only downside is the quality of the attachments which seem quite fragile for long-term use and I regret that the tent is not waterproof in the rain, even if it means buying a slightly more expensive model.

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Colette M.

Published on 06/06/2017 à 08h18 following a purchase from 15/05/2017

good

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Sophie S.

Published on 04/06/2017 à 18h11 following a purchase from 22/04/2017

Good quality. I would have liked to know that the product was out of stock before ordering. As a result, delivery took 3 weeks instead of one. It's acceptable, but we would like to know this right after payment.

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Hélène G.

Published on 04/06/2017 à 13h58 following a purchase from 27/03/2017

Great: the possibility to order spare parts. The quality of the products The follow-up from customer service staff Too bad: searching for parts is a bit complex (a filter to avoid mistakes in references would be a great help) Online order tracking is not very precise (in case of partial delivery, we cannot know where the rest is)

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Mylene H.

Published on 03/06/2017 à 16h53 following a purchase from 02/04/2017

Even though it was a bit long, the service is very professional and the delivery was done without any problems. Nothing to complain about

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Sylvie U.

Published on 02/06/2017 à 18h55 following a purchase from 19/04/2017

Great

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Paleni F.

Published on 02/06/2017 à 15h16 following a purchase from 24/04/2017

good

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Veronique L.

Published on 02/06/2017 à 14h33 following a purchase from 12/04/2017

Very satisfied

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Cindy C.

Published on 02/06/2017 à 11h44 following a purchase from 29/04/2017

There was a missing screw in the package ....but apart from that...everything was perfect!!!

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Jerome T.

Published on 01/06/2017 à 20h39 following a purchase from 19/04/2017

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Yvan L.

Published on 01/06/2017 à 18h35 following a purchase from 10/05/2017

Good product.

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Agnès M.

Published on 01/06/2017 à 17h37 following a purchase from 21/04/2017

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Clément S.

Published on 01/06/2017 à 16h39 following a purchase from 10/04/2017

Efficient service, professional and friendly staff on the phone. A problem with the winter cover packaging which is too thin and the cover was damaged. The after-sales service reacted well and sent me a new cover. Well done.

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Nicolas G.

Published on 01/06/2017 à 13h58 following a purchase from 23/04/2017

We ordered spare parts for our trampoline. The site offers a wide choice of parts. The only reason I don't give 5 stars is the too long delay, considering that the parts were not in stock. Otherwise -.

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Marie G.

Published on 01/06/2017 à 11h22 following a purchase from 02/12/2015

Exchange with competent people, warranty that worked simply, product that satisfies us. If the next order of products of this type, it will be with you.

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