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J
Rating: 4 out of 5
Serious service, however, I cannot yet judge the quality of the equipment as I have not yet assembled it. I will get back to you to let you know what I think.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 1, 2 and 4 stars
Reset filtersL
Rating: 4 out of 5
Very satisfied
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C
Rating: 4 out of 5
Very good site with a wide choice, the products are well described. The delivery went very well.
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P
Rating: 4 out of 5
Good delivery performance: nothing to complain about. For the trampoline: note that one spring must be mounted upside down and a plastic attachment is broken at the level of the net's fixings under the trampoline. Also, there is a contradiction in the manual regarding the possibility of leaving the trampoline outside all year round.
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A
Rating: 4 out of 5
Nothing to report. Delivery on time, easy assembly, immediate use adapted to the request. Regret that 15 days ready we could have benefited from a 30% discount!!!!!!
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G
Rating: 4 out of 5
The site is very clear, easy to order. Delivery respected.
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S
Rating: 4 out of 5
Good regarding the product, but waiting to be assembled in the spring. However, the delivery was a disaster, change your provider quickly.
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N
Rating: 4 out of 5
Easy to assemble. And of good quality.
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D
Rating: 4 out of 5
Assembling the trampoline is easy except for the ladder.....
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C
Rating: 4 out of 5
We set it up after Christmas, obviously it's a good quality product, the kids started using it right away and are thrilled.
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J
Rating: 4 out of 5
Trampoline received quite quickly and package in good condition, and in accordance with the description.
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A
Rating: 4 out of 5
The delivery was delayed, but after a phone call to your offices, the reaction was immediate, and we were delivered before Christmas very quickly.
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C
Rating: 4 out of 5
Fast delivery. Easy to assemble except for the feet entering the T.
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F
Rating: 4 out of 5
Package delivered quickly after order, trampoline easy to assemble with two people. One downside: one of the black plastic hooks used to secure the safety net under the jumping mat arrived broken... Would it be possible to replace it?
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Response from France Trampoline
Hello, We are delighted to see that your trampoline suits you. We have noted the small issue with the plastic hook and we will get back to you as soon as possible to resolve this problem. See you soon on our site, The France Trampoline Team
A
Rating: 4 out of 5
Fast delivery, material not tested as it was not unpacked... waiting for Christmas
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J
Rating: 4 out of 5
Very high efficiency and speed of the teams, both in ordering and in resolving a quality issue. Thank you
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J
Rating: 4 out of 5
good
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B
Rating: 4 out of 5
Although more expensive, the quality seems far superior to other brands. Easy and fast ordering and delivery. Clear and precise assembly video. A good quality-price ratio.
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S
Rating: 4 out of 5
Very good quality springs, not disappointed with the size, on the contrary the trampoline is just huge! Very simple and easy to assemble, although the instruction manual is not easy to understand. Small downside, the attachments of the safety net are plastic, and in the frost, break easily. But otherwise excellent trampoline, excellent quality!
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J
Rating: 4 out of 5
excellent
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M
Rating: 4 out of 5
Hello, I ordered a cushion for my trampoline, it was not indicated that it already had the bungees, so I ordered the bungees at the same time and I ended up with bungees that I don't use. It would be good to specify in the description that the bungees are included.
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S
Rating: 4 out of 5
fast service and good reception on the phone
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C
Rating: 4 out of 5
The order arrived quickly and in good condition just one remark: I would have appreciated a reference on the ordered mat because I had a doubt for a moment that it was not the right one. I had to overlap it with the current one to validate. Otherwise nothing to report.
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M
Rating: 4 out of 5
Your collaborator was very helpful for my purchase, and the package arrived on time. One small piece of advice, the packaging box should be sturdier and better 'taped'... Arrived slightly damaged, but product intact..
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A
Rating: 4 out of 5
Delivery a bit long (more than a week) but very good packaging, well-protected material.
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G
Rating: 4 out of 5
Delivery ok Easy to use website
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A
Rating: 2 out of 5
I ordered a protective net to replace the one from an old model. The type of protection had changed and I had to buy a more expensive model: limited satisfaction. As a gift, I was given support bars... For the delivery, I had to wait 3 weeks. Since then, I have dismantled my trampoline for winter and I haven't dared to open the package = surprise this spring! Will it fit?
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience felt. After verification, we found no trace of an exchange regarding your order. You ordered a protective net with posts for a JumpUp 390 trampoline. The delivery tracking indicates that it was made within 3 days by the carrier with an appointment. We just left you a voicemail so that we can get more information and better assist you when reassembling your trampoline in spring 2017. Please know that we remain at your disposal at 05 56 36 04 62 from Monday to Friday. Sincere regards, The France Trampoline team.
P
Rating: 4 out of 5
Good product that matches the description well. However, there are rough edges that can be dangerous located on the welds.
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M
Rating: 4 out of 5
Good service, attentive.
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G
Rating: 4 out of 5
Fast shipping but problem with the delivery person who did not respect the agreed times which delayed the delivery by a week and forced me to stay home for 2 half days waiting for him.
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S
Rating: 4 out of 5
Top.
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C
Rating: 4 out of 5
Delivery by appointment imposed, and any proposed day is always the same time. This was quite complicated.
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J
Rating: 4 out of 5
Good.
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J
Rating: 4 out of 5
Good.
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D
Rating: 4 out of 5
It seems premature to give an evaluation to a product used only for a few months. I need to give the reason for the 4 stars: 3 fixing hooks broke...
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F
Rating: 4 out of 5
The product is perfect in packaging and easy to assemble. Very valid. Shipping needs improvement. In my opinion, too many steps before being delivered.
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H
Rating: 4 out of 5
no problem
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S
Rating: 4 out of 5
Quality product. Good phone service with rapid/good answers.
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S
Rating: 4 out of 5
Everything is correct except for the bottom attachment hooks of the net which broke when we installed them. The quality of these hooks is very disappointing as we are quite cautious and not used to having damaged material.
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C
Rating: 4 out of 5
Great, but 2 attachments to close the net have already broken
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